Porsche Riverside

Frank Francis is the man with the plan. Frank knows how to treat people! He starts off with a winning welcoming smile. He asks all the right questions to find out our wants & needs, then he Frank knows how to treat people! He starts off with a winning welcoming smile. He asks all the right questions to find out our wants & needs, then he goes to work for us to get the best possible deal. He made sure we were happy with the outcome. I felt no pressure & I recommend Frank to anyone looking for top notch service! He's Tony the Tiger Great!!! More

Mike Barcelona ... Wow, Over the top customer Sevice ! My car had a oil level is above maximum service message. I just got the car form a private party a week earlier and was concerned. So I went into the My car had a oil level is above maximum service message. I just got the car form a private party a week earlier and was concerned. So I went into the service center w\o an appointment for my Porsche Cayenne e Hybrid. As soon as I pulled up to Walters Porsche Sevice Ctr , I was met by Mike Barcelona. He cheerfully greeted me and asked about my car. I showed him the error message on dash and he then proceeded to take down car info. He then asked if there was anything wrong with car." I said no"Then he directed me to his desk and proceeded to explain my car issue and what service will take place to correct issue. He then did something I was not the least expecting, he provided a loaner although I had no appt. i could have waited or I thought I would need to rent a vehicle from enterprise. He explained what steps the Sevice center would take, the approx time my car would be ready etc. Sure enough I got a call from Mike very close to the time he said my car would be ready and told me I could pick up the car and that there would be no charge. I told him I was not able to come at that moment.... he replied" if it works better for you , feel free to come back tomorrow and there would be n/c for lonaner. I told him that would be great. Fortunately, I was able to complete my meetings early so I returned loaner and picked up my car Mike went over the paperwork, my next service needs etc , explained what was done on my car and asked if I had any questions. I signed paper work and got copies for my files. I was extremely impressed with the thoughtfulness and customer service I received. I look forward to the next time I have to take my car into Sevice and work with Mike. Great job Walters Porsche. More

Great Customer Service Very professional and friendly staff. This was a wonderful experience. Thanks to you all I know exactly what I want, and I'm definitely coming back to Very professional and friendly staff. This was a wonderful experience. Thanks to you all I know exactly what I want, and I'm definitely coming back to get it!! More

Great customer service Frankie was very curtious and attentive and answered all of my questions looking forward to working with him when I'm ready to make my purchase Frankie was very curtious and attentive and answered all of my questions looking forward to working with him when I'm ready to make my purchase More

Overall Excellent Customer Service! Michael Rey, representing Walter's, did an outstanding job of executing the transaction. We met him several weeks ago and his ongoing dialogue with m Michael Rey, representing Walter's, did an outstanding job of executing the transaction. We met him several weeks ago and his ongoing dialogue with my husband kept the transaction moving along. Once we decided to make the purchase, Michael was available on a Sunday to process the paperwork, get the auto detailed with barely more than one hour's notice, and send us on our way with our car of choice. Michael is a effective communicator, and he values the customer's time, which was evidenced by his efficient and speedy processing of the paperwork. His overall professionalism was apparent in all aspects of this transaction, and we thank him and Walter's for that. More

Service advisors David, Henry, and Cody are hands down some of the best service advisors in the business. From the time they greet you upon arrival, to walking you out David, Henry, and Cody are hands down some of the best service advisors in the business. From the time they greet you upon arrival, to walking you out to your loaner. These guys are knowledgeable and their customer service skills are on point. I have many options as a consumer living in SoCal when it comes to servicing my Porsche. I feel confident and comfortable going to Walter’s. Thanks guys and keep up the great work!!! More

Continuiously satified customer My experience with Walters Porsche of Riverside continues to be great. Reason being I think is the level of comfort I feel doing business with the ver My experience with Walters Porsche of Riverside continues to be great. Reason being I think is the level of comfort I feel doing business with the very knowledgeable and attentive staff. With David Barron , my service advisor, their was no pressure, just very good and knowledgeable information needed for me to make a sound decision. Very satisfied , thank you David. More

Above and beyond! Frankie Francis at Walters Porsche of Riverside went out of his way to help me with an odd request. He was patient with my rambling on about a specifi Frankie Francis at Walters Porsche of Riverside went out of his way to help me with an odd request. He was patient with my rambling on about a specific car I was looking for and was able to assist me in finding it. He was very knowledgeable about what I was looking for. True customer service! I am greatful for his assistance! More

One stop shop Give this Dealership 5 stars because the staff are very helpful. They go out and beyond when it comes down to customer service and your car needs. Give this Dealership 5 stars because the staff are very helpful. They go out and beyond when it comes down to customer service and your car needs. More

Frank is the man! I can't say enough to thank Frank for his expertise and kindness when I was in need of a car. He was kind, thorough and very reliable when I needed he I can't say enough to thank Frank for his expertise and kindness when I was in need of a car. He was kind, thorough and very reliable when I needed help in searching for a new car! I love my fiat and have Frank to thank for it! Thank you so much, Frank. You're the best! More