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Porsche Riverside - Service Center

4.9

231 Lifetime Service Reviews

3210 Adams St, Riverside, California 92504

231 Reviews of Walter's Porsche - Service Center

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September 24, 2018

"Henry was very helpful and thorough "

- Mangat24

I had brought my cayenne in for service and Henry was very professional and helpful with making sure my car was finished as quickly as possible. I would high recommend him.

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Henry Quezada
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 24, 2018

"That phenomenal Service Dept."

- Alex Green

What can I say, I’ve been going to Porsche Riverside now for years for all my Porsche services. David, Cody, Henry and all the young gentlemen that are part of the service team are hands down some of the most welcoming and professional staff I’ve ever had the pleasure of working with. It’s always a seamless experience from dropping of my vehicle, to them getting me into my loaner. Thanks guys!! Keep it up!

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
David Barron
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Cody
September 20, 2018

"Henry Quezada provided excellent service "

- Panamera Owner

Henry Quezada was excellent with my Panamera service. He kept me updated with phone calls at each stage making it a smooth and professional process.

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Recommend Dealer
Yes
Employees Worked With
Michael Barcelona
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Henry Quezada
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 21, 2018 -

Porsche Riverside responded

Thanks for the great feedback! We're so glad that Henry was so helpful and informative, and kept you updated on your vehicle's status. We appreciate your business and look forward to working with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Mark Marchant - General Manager

September 18, 2018

"Michael Barcelona provides excellent service!"

- Raidermark

I had some issue with my Cayenne beyond normal service. Michael went out of his way to fix both short term and long term concerns. His communication and follow-up skills are impeccable. He always calls back with updates and solutions. This is not new as he did the same when a rat got into my Spyder. He takes excellent care of both of my cars but just as important me as a customer. He has a warm and professional demeanor that makes you feel comfortable. He is one of the reasons I have purchased 3 vehicles from Walters, and ready for a new Macan soon...

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Beech
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Barcelona
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Peter
Sep 19, 2018 -

Porsche Riverside responded

Thank you so much for taking the time to leave Michael this wonderful review. It is a joy to hear how confident you are in his service, and we are so delighted to know that he consistently takes such good care of you and your vehicular concerns. We are so appreciative of your continued loyalty to our dealership, and we look forward to working with you when you are ready for your new Macan! Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Mark Marchant - General Manager

September 17, 2018

"Walters Porsche Excellent "

- Elvis

I would recommend this dealership for purchase and service, the dealership is state of the art. They have a awesome waiting area. Very efficient with my time. The staff are there to help and are happy. Thank you

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Henry Quezada
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 18, 2018 -

Porsche Riverside responded

Hi Elvis, Thank you so much for your recommendation! We are honored that you think so highly of our dealership, and we are so pleased that the team has consistently provided you with efficient and high-quality service that has earned your confidence in our efforts. We look forward to continuing to care for your automotive needs in the future. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Mark Marchant - General Manager

September 17, 2018

"Excellent service!"

- Ernie Delgado

I came in for service and was greeted by Mike Barcelona. He offered me refreshments and set me up with a loaner vehicle. He kept me informed of when my car would be ready and answered all of the questions I had. My car was finished quickly and returned to me after a car wash. Thank you again for great service!

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Michael Barcelona
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 18, 2018 -

Porsche Riverside responded

Hi Ernie and Courtney, Thank you for sharing this excellent review! We are delighted that Mike ensured that you were well informed and taken care of throughout the entirety of your buying experience! It is such a pleasure to know that you are so content with the quality of your service, and that your visit went just as promised. Please let us know if you have any further questions or concerns. We hope to be able to provide you the same top-notch assistance the next time you are in need of service. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Mark Marchant - General Manager

September 12, 2018

" Service "

- Newwhip15

Recently received service at your location with new rear brake pads.. Henry Quezada was the service representative. He was attentive to my needs and was well represented as an employee of Walter’s Porsche.

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Henry Quezada
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 14, 2018 -

Porsche Riverside responded

Thank you for taking the time to leave us this positive feedback regarding your recent visit! We are delighted to know that Henry took such good care of you and your vehicle, and we hope that you will continue to confide in us for your service needs in the future. Please feel free to check us out on Facebook and Twitter for savings and updates. Regards, Mark Marchant - General Manager

September 04, 2018

" Routine Vehicle Service "

- Management

I had an the wonderful opportunity to be assisted by David Barron. He was AWESOME!!! I was so pleased that he took the time to explain to me the routine service my vehicle would be undergoing. He was not only friendly, but very thorough and patient in explaining to me in what to expect as a first time Porsche owner. When I returned the following day to pick up my vehicle he took out time again to explain everything that my vehicle can do and what each instrument inside the vehicle does. As result, when I need services again I will be returning to Mr. Barron at Porsche of Riverside.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Barron
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jorge Perez
Sep 07, 2018 -

Porsche Riverside responded

Thank you so much for the excellent review! We are so delighted to know that David provided you with such thorough and informative assistance throughout your visit, and it's so great that he has earned your confidence in his service. We insist that you feel at ease to contact us if you ever have further questions or concerns, and we look forward to working with you again in the future. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Mark Marchant - General Manager

September 04, 2018

"Always wonderful experience!"

- Tpatelm

Came in because my Cayenne was making some funky noises. Mike helped me out got me into a loaner vehicle and made sure that I was taken care of! Excellent service as always and appreciated the care and concern from Mike!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Barcelona
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 07, 2018 -

Porsche Riverside responded

Thanks so much for sharing this great review! We are so pleased that Michael was able to ensure that both you and your vehicle were well taken care of! It's always our pleasure to offer you our best service, and we are confident that Michael will continue to do the same for you in the future. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Mark Marchant - General Manager

August 24, 2018

"Easy to set up appointment"

- Jack G

Porsche Riverside has made it easy to setup appointments for the annual required maintenance. I am always kindly greeted upon arrival, and this time was taken to Henry Quezada who already had the information needed for the service. In addition, while waiting for the rental car, every employee also greets you as they pass and ask if you have been assisted. Thank you for acknowledging the customer!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob McDonald
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Barcelona
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Barron
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Henry Quezada
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 27, 2018 -

Porsche Riverside responded

Hi Jack, We appreciate your confidence in our service team, and we are so pleased that Henry and the team consistently take such good care of you! We thank you for confiding in us for your service needs, and we look forward to continuing to offer you our best service in the future. Feel free to check us out on Facebook or Twitter for savings and updates. Regards, Mark Marchant - General Manager

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