Porsche West Houston

Great experience. Jacob was great. Love the car. Great experience. Jacob was great. Love the car and the service so far. Jacob dealt with a delay on the delivery of my new car from the plant in Ge Great experience. Jacob was great. Love the car and the service so far. Jacob dealt with a delay on the delivery of my new car from the plant in Germany very well and i was very happy with his effort and care. More

good overall Sales of the vehicle went well , tough negotiation however good customer service , looking forward to the after sales services if it will meet the pro Sales of the vehicle went well , tough negotiation however good customer service , looking forward to the after sales services if it will meet the promises and my expectation ... To sum up so far so good More

Great blown out tire repair! I recently had a tire blow out on my Cayman S PDE1. I immediately placed a call to Cody Zerbec, assistant service manager, to let him know. He advised I recently had a tire blow out on my Cayman S PDE1. I immediately placed a call to Cody Zerbec, assistant service manager, to let him know. He advised me to bring the car in right away and they would take care of it. Cody offered to have my car towed to the dealership. I also spoke with Mario Pedone, parts manager, who immediately called to let me know they had a replacement tire in stock. Shortly after, my car was at the dealership and on the lift, where they discovered another tire had a problem and needed to be replaced. That tire would have to be ordered, arriving the next day, so Cody offered me a loaner car. This experience, just like my prior dealings with this dealership, was just great. Cody and Mario have always been just tremendous to deal with and I have always been very satisfied with both the service and the professionalism. I only bring my Porsches to Porsches of West Houston. More

Caution when buying from this Dealer Purchased a preowned vehicle with the understanding they had already serviced and fixed an issue. Waited almost 2 weeks to sign paperwork and get car. Purchased a preowned vehicle with the understanding they had already serviced and fixed an issue. Waited almost 2 weeks to sign paperwork and get car. Should have been a red flag for me from the beginning. Now that I have the car, I reached out to the sales rep at the dealer to let him know the car was still not fixed. He has yet to return our phone calls and has completely blown us off. We ended up taking car to Mercedes dealer and are currently out of pocket over $2,000 for repairs we were told they did/repaired. this dealership does not service their trade in vehicles. They take as a trade and throw on car lot without pre-inspecting. We paid full asking price with the agreement the items would be fixed. Poor service. Don't go. More

Poor and unacceptable service. Drop my car off to service because I had a nail on my right rear tire and needed an oil change too. Big mistake!! They did not replaced it and invoice Drop my car off to service because I had a nail on my right rear tire and needed an oil change too. Big mistake!! They did not replaced it and invoice it out as though a brand new tire was put in on the right rear. When I found out that they did NOT; I called service; they claimed the mechanic got confused and replaced left rear side bc he found out there was another hole on the left and replaced left rear side instead. Another lie bc all my tires have the same wear and the DOT on both rear tires are same from manufacture date with right rear still have the hole from the nail. On top of that; they stole my sunglassses out of my club compartment. It's sad to see Porsche service has such pride in cheating customer. They have lost my trust completely even after they have corrected the problems the second time. More