Port Orchard Ford

It was easy to make an appointment. They informed of how long it would take. They completed my car maintenance under time allotted. They have always been polite from the front desk to They informed of how long it would take. They completed my car maintenance under time allotted. They have always been polite from the front desk to service representatives. More

Dealership did an excellent job getting my new truck ordered and set up once it arrived. Pleased with their service. ordered and set up once it arrived. Pleased with their service. More

Service advisor was amazing. However the work performed did not meet expectations. Had to take my truck back multiple times before I gave up and took my truck to a different repa However the work performed did not meet expectations. Had to take my truck back multiple times before I gave up and took my truck to a different repair site. When checking to see what would be offered as a trade in was low balled with an insulting amount. More

These folks are amazing. I service all of my vehicles with them. They are professional, fair and incredibly professional. I service all of my vehicles with them. They are professional, fair and incredibly professional. More

Excellent service. Did the extra work that shows they care about their customers. Thank you Did the extra work that shows they care about their customers. Thank you More

AllI I can say is they are exceptional in servicing my vehicle - have really gone the extra mile. When you have employees like Jordan, how can you get any better recommendation for your dealership! He’s t vehicle - have really gone the extra mile. When you have employees like Jordan, how can you get any better recommendation for your dealership! He’s the best. More

All my experiences with Titus Ford have been helpful, pleasant and efficient. All employees I have come into contact with have been helpful and pleasant. A good experience all around. pleasant and efficient. All employees I have come into contact with have been helpful and pleasant. A good experience all around. More

I sadly had a subpar experience with this service department, contrary to the website citing “excellent service department”. There is MAJOR work for improvement when it comes to communication and cus department, contrary to the website citing “excellent service department”. There is MAJOR work for improvement when it comes to communication and customer service. Every update in regard to my vehicle was initiated by me. I didnt hear from my service advisor, Ariane, for an ENTIRE WEEK. Not a single update from anyone as to what was going on with my parts, and if there was a change in time frame for when my vehicle would be finished. I trusted that my vehicle was being worked on and I would be getting the vehicle soon. After the week of zero communication, I decided that I was tired of waiting on an update and called. I was told my vehicle was not going to be ready for ANOTHER week and my parts hadn't even arrived yet. I was told my parts were set to arrive at the beginning of that week, for the vehicle to be done at the end. It was Wednesday when I called. After requesting to speak to the Manager of the service department, Rick; I was told he was out and wouldn’t be back till the following week. I wasn’t asked if I wanted a call back, nor was I asked if I wanted to leave a message. Every single point of contact I had with this service department was initiated by me. I understand family emergencies, or vacations but to just be told “she’s/he’s not here today” is not okay. Why isn’t another service advisor available to advise what’s going on with my vehicle? Why isn’t anybody following up? I will never recommend this service department ESPECIALLY when I went to pick up my vehicle and was not greeted, nor was I asked what I was looking to do. I was looked at as if I was not welcomed, I wasn’t spoken too at all and was just given dirty looks by the employees who were getting ready to leave for the day. When I didn’t say anything, I was finally asked “what are you doing here?” By a woman who was worried about counting coin rather then greeting the person who has never been to this dealer and doesn’t know where she needs go. I will never be recommending this dealer/service department to anyone and I’ll warn anyone who will be bringing their vehicle here. Good luck. More

Great service department friendly excellent knowledge kept diagnosing my truck until the technician figured out the problems. Did all the repairs truck runs excellent couldn't be more happy. kept diagnosing my truck until the technician figured out the problems. Did all the repairs truck runs excellent couldn't be more happy. More

Dealership was very helpful in the purchase and has followed up to fix a recall this vehicle needed. followed up to fix a recall this vehicle needed. More