Port Orchard Ford

I took a truck in response to a letter for their "vehicle buy back" program. The letter was deceptive, and the price offered for my vehicle was more than $10,000 below the price promised in the let "vehicle buy back" program. The letter was deceptive, and the price offered for my vehicle was more than $10,000 below the price promised in the letter. Of course, the fine print contained a few loopholes, but I had no idea they could squeeze that much money through a loophole or two. I drove 40 miles and wasted two hours. I should have known better. More

WORST experience I have ever had car shopping! The general sales manager (Steve Gould) was rude, unprofessional and drove away a possible sale. He began the conversation with me arguing about KBB pric general sales manager (Steve Gould) was rude, unprofessional and drove away a possible sale. He began the conversation with me arguing about KBB price only to find what I was saying was correct, to which he responded "oh, weird". Then he berated me about my credit and shoved the potential loan at me telling me that "he wasn't making money off of this, only the bank was" and that "no one will ever offer me as good of a deal, if I don't want it I can take a hike". I mentioned that I had in fact seen better deals (Ive been looking for 2 mo. and have done a LARGE amount of research). He then stood up from his computer and challenged me to get on there and show him these "better deals". I stated I didn't see any point in arguing with him and promptly left. I felt that Steve immediately pegged me as a naive first time buyer and had not expected me to do research. I truly felt that he was biased against me for being a woman and that my experience would have ben very different if I had not gone in there alone. I would also like to say that I DID find a better deal (20K miles less, 1 year newer and 1K cheaper at Larson in Puyallup). Thank God I didn't let their condescending employees bully me into purchasing a crap car (the car I drove had soft brakes and felt like it needed major work). More

We love this dealership! My wife and I had been searching for good used SUV for weeks with no success. We felt that most of the cars on the lots were overpriced and did not represent very good val searching for good used SUV for weeks with no success. We felt that most of the cars on the lots were overpriced and did not represent very good values. We were referred to Bay Ford by a friend and are we glad we were. The sales staff was extremely knowledgeable and helpful without being overbearing. We felt like they really cared about our needs and understood our budget! The sales transaction was efficient and painless. We got exactly what we wanted, for the price we were able to pay. The SUV was a very good value. Since the transaction, the dealership has been extremely effective in the follow up to our purchase! They strive for happy and satisfied customers. Thanks Bay Ford More

I recently had to buy a replacement for the car i drove to death.I buy and keep cars until they die.I really do not like buying cars, because I dont like salesman and i would rather put the money to use a to death.I buy and keep cars until they die.I really do not like buying cars, because I dont like salesman and i would rather put the money to use a more productive way.I shopped other lots in person and on the internet i am cheap i bought at Bay Ford because they had the best price without a bunch of B.S to get that price.the Lincoln Navigator i bought is great everything i will need for the next ten years.The salesman Shawn Clark was great i went to see the car 5 times before i bought and never felt like i was being SOLD something he had good knowledge wasnt pushy and seemed like he was ready to help not just sale me something.I had a good experience and am glad i bought from them.Steve Stone More

This is a positive review so if you're looking for a tale of a really bad experience you'll need to look elsewhere. Bay Ford and I just closed a tremendous car-buying experience. We got off to a shakey s of a really bad experience you'll need to look elsewhere. Bay Ford and I just closed a tremendous car-buying experience. We got off to a shakey start because of my misunderstanding of a comment made by a lot attendant that resulted in me leaving the premises. I had contacted them by email the day before so they called me the following day to set up an appointment. I told them what happened and they asked me to give them a second chance, that was not how they treat customers. This is the 4th vehicle I bought from Bay so was in fact surprised by my initial contact. It truly did turn out to be that I took his words to mean something completely different than what he meant. Kathy, the person who first called me was very helpful. She put me in touch with Gary who then worked the deal. Kraig (the owner) came by just as we were finishing the details of the sale and remembered me from 4 years ago when I bought a vehicle from them. I purchased a used vehicle and wanted some cosmetic items taken care of as part of the deal. Kraig immediately said yes without a second's hesitation. Ed handled the financial end of the deal searching for the best possible loan rate. Everyone was very friendly, courteous and professional. This was a very smooth transaction. I knew what I was looking for and wasn't pressured into buying something I didn't want. They were patient with me when I wanted a few days to think things through. I recommend this dealership to anyone reading this review. Buy here with confidence, you won't regret it. More