Porter Ford
Newark, DE
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They always perform above expectations. I appreciate that they do what they say and within a short timeframe. Highly recommend Lorenzo as a service manager I appreciate that they do what they say and within a short timeframe. Highly recommend Lorenzo as a service manager More
Brought it in for a repair after my car stranded me. My fault because I never brought it in for the recall on the transmission knob. Everyone was extremely helpful and got it fixed within a day. Plus, t My fault because I never brought it in for the recall on the transmission knob. Everyone was extremely helpful and got it fixed within a day. Plus, they brought it home for us for free! Highly recommended. More
Lorenzo Hines was truly professional and straight forward managing my recall appointment. He had contacted me several times to provide updates and arranged delivery of my car managing my recall appointment. He had contacted me several times to provide updates and arranged delivery of my car More
Person behind desk showed very little interest. Way he spoke hard to hear and understand. Leaning back in his seat. Way work space decorated was sure if it was auto shop or travel agency or bingo Way he spoke hard to hear and understand. Leaning back in his seat. Way work space decorated was sure if it was auto shop or travel agency or bingo parlor. Unclear as to finish/pickup schedule. I received factory letter about broken sun roof. They want $200 to verify the factory info before charging me to repair it. Judging by my observations I believe this is a very racist dealership. I will be looking for a dealership that has a merit based hiring system and not social engineering programs. I believe companies owe their customers the best possible knowledge and service which can only be achived through the highest standards when hiring the most qualified. I will not be returning to this dealership More
Picked up my car at work. Called to go over the vehicle and what would be needed next visit. And then dropped back off before end of day. Fast and efficient. Called to go over the vehicle and what would be needed next visit. And then dropped back off before end of day. Fast and efficient. More
