Portland Volvo Cars Service

Outstanding Customer Service I bought my Volvo in December from Michael Pierter. Excellent experience. Joel Hall was excellent to work with when my car was serviced 2/24. I bought my Volvo in December from Michael Pierter. Excellent experience. Joel Hall was excellent to work with when my car was serviced 2/24. More

Outstanding Customer Service! I love this Volvo dealership. * Easy to contact someone right away by phone - no waiting in a queue * Direct email address to the Service Rep. Who r I love this Volvo dealership. * Easy to contact someone right away by phone - no waiting in a queue * Direct email address to the Service Rep. Who responds back within the same day! * I can make an appt the same day for a service. *Car loaners are new cars, that I would be interested in purchasing *Car shuttle service to and from work while my car is being serviced. *Free car wash coupon! *Free Kureg coffee with a nice selection Everyone is friendly and engaging when I walk in making eye contact, smiling and willing to help. Im not approached by eager car salesman when Im window shopping, yet they are right there working at their desks ready to answer any questions I may have. The building is well lit and clean. They have a nice waiting room. They dont try to up sell me things I dont need. They only offer whats needed. And dont press when I say no thank you. It's another reason why I drive a Volvo. Im just a regular middle class working guy :) More

Excellent service experience. Since moving back to Maine from Rhode Island after 28 years, we have been dealing with Brian. He is an outstanding person to work with and we find hi Since moving back to Maine from Rhode Island after 28 years, we have been dealing with Brian. He is an outstanding person to work with and we find him to be second to none! Very responsive to our needs and a pleasure to work with. More

11 years of excellent service at Portland Volvo I have owned two Volvo's 2004 S40 & 2008 used xc 70, Both have been purchased & serviced at Portland Volvo, which has given me 11 years of worry f I have owned two Volvo's 2004 S40 & 2008 used xc 70, Both have been purchased & serviced at Portland Volvo, which has given me 11 years of worry free driving knowing that my car has always been given excellent quality of work,.I am always consulted , and advised if they find something other than the regular service I came in for.I wouldn't think of g taking my Volvo anywhere else. More

Fast scheduling for my Mini Cooper I was able to get an appointment for the next day for a check engine light issue. The problem was resolved to my satisfaction. Bryan and Brandon wer I was able to get an appointment for the next day for a check engine light issue. The problem was resolved to my satisfaction. Bryan and Brandon were courteous and professional. More

Solid. I have a 2005 Volvo S60 and have been servicing my vehicle at Portland Volvo for the past year and a half. I find the service to be fine and solid. I I have a 2005 Volvo S60 and have been servicing my vehicle at Portland Volvo for the past year and a half. I find the service to be fine and solid. I also enjoy the convenience of the dealership. They offer shuttle rides or even a loaner car without hesitation. Whenever I bring my car in to have something looked at they diagnose and repair the same day without hesitation which I find to be very convenient. That being said, my thought is when going to a dealer and paying the premium labor $ per hour I would receive EXCEPTIONAL service, but I have noticed that they do what is asked and don't look go above and beyond. Dont' get me wrong when they do work on my vehicle it is done and fixed. But I was extremely disappointed when I went in to pick up my car the other day after a $650 repair and they explained my driver side window was off the track and they could turn off the switch for very little money or fix it, which would have cost nearly $700. I said just turn it off so I can't use the window anymore. I then asked the service clerk is this an inspectable item and he said yes when it is due for an inspection you will need it fixed. I guess he didn't take the time to look at my inspection sticker and notice that my inspection is due next month. I also was a little ticked off when my window washer fluid was low and they didn't fill it up. I guess the $650 I paid wasn't enough...I thought they had an investment in me being a young driver and a relatively new Volvo owner that they would want to try to delight me and provide exceptional service. That's not the case, since the cost is way too high here for the value I think I will explore other garages for my next service visit. I also have decided that I will NEVER buy another Volvo after the 4 or 5 $500 to $1500 repairs to keep this car going. It has been a headache and I would recommend to not buy a Volvo. More

The service center takes care of their customers! They mean what they say, and say what they mean. No waiting, prompt service, very friendly staff, and I love the free car wash coupon! mean what they say, and say what they mean. No waiting, prompt service, very friendly staff, and I love the free car wash coupon! More

Today we went to volvo to discuss our failed transmission. We were told that although volvo knew it was faulty they simply wished to put the problem behind them...behind them but not behind us. transmission. We were told that although volvo knew it was faulty they simply wished to put the problem behind them...behind them but not behind us. This was communicated to us by Matt the manager who could not be less caring or sincere. Details - 6 years ago we purchased a volvo for $42,000 and today after driving it for less than 90k miles we were offered $1,500 for a well maintained volvo SUV. They all agreed; manager, sales manager and Mr Davenport the sale associate that the transmission had a history of per-mature failure but they want to put the problem behind them, not behind us behind them. $42,000 - $1,500 = $40,500 divided by 6 years equals almost $7,000 a year for a used car with a giant "we don't care about you" on the way out. More

Exceptional Service Department!! Although I did not purchase my Saab at Portland Saab/Volvo, I sought them out when I was not getting satisfactory service from where I purchased my car. They went abov purchase my Saab at Portland Saab/Volvo, I sought them out when I was not getting satisfactory service from where I purchased my car. They went above and beyond assisting me through a major, very challenging warranty claim to successfully repair my car. Sales & Service are equally important and They have gained a new customer when time for my families future car purchases! Thanks All! D. Jackson More