Poway Honda - Service Center

Great service The customer service person working with me was great. He ensured I was getting the correct service and was very personable. The waiting area was very The customer service person working with me was great. He ensured I was getting the correct service and was very personable. The waiting area was very comfortable, with t.v. , coffee and well stocked food. Time for service was very reasonable, especially on a busy day. It is obvious that customer service is something that is important to this dealership. More

Service I am please from the service provided from Honda Poway. The job was provided in timely matter, thoroughly and presicely. The service representative wa I am please from the service provided from Honda Poway. The job was provided in timely matter, thoroughly and presicely. The service representative was polite and helpful. This is my second time visiting the service department, first for routine Maintance service and the second for recall on airbag. More

1st visit after 18 months of owning my Honda See Marco in the service department. He was great. Took care of me right away, stayed in touch through the duration of having my vehicle, made sure See Marco in the service department. He was great. Took care of me right away, stayed in touch through the duration of having my vehicle, made sure I was happy before hanging up each and every time. Upon pick up, Marco walked me through everything dome to my vehicle, went over the invoice, made sure I didn't have any questions before sending me to the cashier. This was the best experience I've have with any service department. Management should consider him being a trainer as he truly sets a great example that others should follow for continued customer retention and satisfaction. More

Great overall experience for a first time service visit Chuck Cruz over at the service center took great care of me. I had the "wind noise" issue with my 2017 Accord Sport SE and Chuck was able to resolve t Chuck Cruz over at the service center took great care of me. I had the "wind noise" issue with my 2017 Accord Sport SE and Chuck was able to resolve the issue in a timely manner. First time Honda owner and first time having my car serviced here and it was a quick and painless experience. More

Tire repair service Mike Deason is very professional, friendly and prompt. He expedited the service to get my car fixed. Mike called me to update me on what's the findi Mike Deason is very professional, friendly and prompt. He expedited the service to get my car fixed. Mike called me to update me on what's the finding that caused my car tire loosing air pressure. I got my car back promptly as he promised. Excellent service! More

Took my car in for service today When I got there, it was very crowded but I had made an appointment and within minutes I was greeted and assisted. Mario Araiza was awesome! Very pr When I got there, it was very crowded but I had made an appointment and within minutes I was greeted and assisted. Mario Araiza was awesome! Very professional, thorough and friendly. He checked the history on my car, let me know of a few recent recalls they had been notified about (I had not even received the info yet). Explained everything. They did the normal maintenance (since I always go there they give me 10% off!) and took care of an odd squeak that I had when turning left - apparently they had some kind of tech note on it so were able to fix at no charge. I was in and out in under 2 hours even with the large crowd! Will continue to go back. While I waited, I plugged in my computer, used their free wifi, had some great coffee from their cool machine and was able to get work done. This is a huge benefit as well. More

Great Experience I worked with Mike Deason to get my vehicle repaired. He contacted Honda on my behalf and they got it repaired quickly and efficiently. I found it o I worked with Mike Deason to get my vehicle repaired. He contacted Honda on my behalf and they got it repaired quickly and efficiently. I found it odd that Honda doesn't provide rental vehicles, yet Mike told me that since I have the Honda Extended Warranty that they would pay for my rental. Good thing I bought it! Mike was great though and I would highly recommend working with Mike. More

Michael was extremely knowledgable and friendly. He explained the breakdown of the service in detail, arranged a shuttle service for me and my 2 children home as the wait was quite a few hours. I only explained the breakdown of the service in detail, arranged a shuttle service for me and my 2 children home as the wait was quite a few hours. I only had to wait 5 mins for the shuttle service. Very smooth procedure. More

Horrible service. I did an oil change and multi-point check up. After more than one hour waiting, they just asked me to pay the money. Not any explains about the results. On the report it said V/C gaske check up. After more than one hour waiting, they just asked me to pay the money. Not any explains about the results. On the report it said V/C gasket leak and driving belt crackling. How bad it is? Do I need to replace them soon? Or after few months? I called back several times, and no one answered. More

I took my brand new CR-V to Poway Honda after my first home-hand wash after I found a small manufacturer's paint defect under the top-rear light. They didn't hessitate to make arraignments/appointment for home-hand wash after I found a small manufacturer's paint defect under the top-rear light. They didn't hessitate to make arraignments/appointment for me to drop-off the CR-V to correct the problem with their auto body shop. They provide me with a rental car at no charge while my car was being repaired. Whenever I call to check on the status of my car and the service manager/representative was not available at that time, he did returned my call within a hour or so. Every occassion that I have come in to Poway Honda dealership if I was looking around to find someone for assistance or Mr. Randy, other employees would ask me "Can I help?" So far, Poway Honda has provide me with the best purchase and auto servicee experience and this is not my first time buying a new car. More