Precision Acura of Princeton - Service Center

Best Service Ever Experienced My car was hit twice by the same driver who then denied that it was her fault. Her insurance company was not playing fair and told me they did not acc My car was hit twice by the same driver who then denied that it was her fault. Her insurance company was not playing fair and told me they did not accept liability. I figured I would have to go through my insurance company so I went to Precision Acura and told Steve what happened and asked him for an estimate. Steve then offered to call the other driver's insurance company. He was able to speak to someone about the claim and got information that they would not give me. The insurance company refused to send someone out to take pictures of my car's damages and kept telling me they would call me, not to call them. In short, Steve took care of everything. I did not have to make any more phone calls and Steve would call me to update me on his progress. Two weeks later, the insurance company called me and said they would pay for all the repairs to my car and that I should go ahead and take the car to the dealership. What Steve did to help me was above and beyond, and showed how very capable and knowlegeable he is. He is also very understanding and takes the time to listen when I tell him about any issues with my car. He then gets them taken care of immediately. Thanks again Steve. My car again looks brand spanking new, the way you know I always want it to look. LisaG More

Herin always has time for me, significant or not Herin is the Finance/Business Manager but when I have questions about the car, that don't require a service tech, Herin always tells me to bring it in Herin is the Finance/Business Manager but when I have questions about the car, that don't require a service tech, Herin always tells me to bring it in so he can take a look at it and give me an answer. So far, he has never been wrong. There's a lot I know don't about cars and even though sometimes I feel embarrassed asking, Herin never makes me feel ridiculous or stupid when I ask, He takes the time to explain, and sometimes to show me, whatever it is I need to know. Herin also worked out my deal for me to lease the car and I am very happy with it. I have never once felt that anyone at Precision Acura has tried to take advantage of me. More

Did some work while car was being maintained Came for a maintenance visit without appointment. It's better to have one for faster service but additional wait was OK for me. Total time was under t Came for a maintenance visit without appointment. It's better to have one for faster service but additional wait was OK for me. Total time was under two hours for maintenance plus wheel alignment. The alignment wasn't part of maintenance but we drive a lot and I had a coupon. Did some work in a quiet room, logged into my firm's network without problems. Had very nice coffee. All good. More

Professionals Long term employees that are the best in the business. I am welcomed with familiar faces who treat customers with professional courtesy. From manageme Long term employees that are the best in the business. I am welcomed with familiar faces who treat customers with professional courtesy. From management, to service and sales, you deal with people who care about your needs, and want you to return happily to Precision Acura. I have bought 3 cars through Acura. I am looking for a sedan as my next purchase. The loaner car that I had this recent visit is number 1 on my list. I loved it! More

2004 owner - Service Mike Albert is a very personable person and explained what needed to be done. I have dealt with him for about 4 years. MY appointment were on time. Mike Albert is a very personable person and explained what needed to be done. I have dealt with him for about 4 years. MY appointment were on time. More

No hassle Friendly, professional staff provide a convenient service experience that makes me not mind and actually somewhat look forward to bringing my car in f Friendly, professional staff provide a convenient service experience that makes me not mind and actually somewhat look forward to bringing my car in for service. (The coffee is good too:) More

Excellent service Very curtious, on time. Reason I keep coming back here. The experience is unmatched. Flexible scheduling. Quality of work is also excellent. This is m Very curtious, on time. Reason I keep coming back here. The experience is unmatched. Flexible scheduling. Quality of work is also excellent. This is my go to place for anything car related. More

Always happy with this dealership I get excellent service at every visit. They explain everything that is needed or the work that they did! A friendly environment including the cashie I get excellent service at every visit. They explain everything that is needed or the work that they did! A friendly environment including the cashier. Highly recommend! More

Acura service Excellent service and experience every time I come to the dealer - prompt attention, clear explanations, very professional and respectful experience f Excellent service and experience every time I come to the dealer - prompt attention, clear explanations, very professional and respectful experience from all - will def purchase again from this dealer More