Premier Chrysler Dodge Jeep Ram of Harvey
Harvey, LA
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1,817 Reviews of Premier Chrysler Dodge Jeep Ram of Harvey
I brought my husbands Jeep to Premier CDJR of Harvey to address what I believed to be a transfer case issue. After a two-week diagnosis period, Moe, the service manager, informed me that the problem was ac address what I believed to be a transfer case issue. After a two-week diagnosis period, Moe, the service manager, informed me that the problem was actually with the rear end, not the transfer case as initially thought. This came as a shock to me, especially considering that I had sought a second opinion from another mechanic, who struggled to source transfer cases due to backorders. Despite this unexpected diagnosis, I proceeded with the repairs at the dealership, assuming better access to parts. I was charged a substantial amount of $6000 for the rear-end repair and associated work. However, my frustration deepened when, after two months of waiting, I discovered that my vehicle was still experiencing the same issues immediately upon picking it up from your dealership. Moe then advised that a shop foreman needed to further inspect the vehicle, adding more delays to the resolution. Additionally, the dealership changed ownership from Raybrant Dodge to Premier during this process, further complicating matters and resulting in additional waiting time. After another month of waiting, we finally received approval to address the original problem—the transfer case. While I was informed that the part would take additional time to arrive, I was surprised to receive a call just two days later stating that my vehicle was ready for pickup. Upon retrieval, I learned that only a fluid top-off was required, not a transfer case replacement. This leaves me questioning why I was charged $6000 for unnecessary work. Despite multiple attempts to seek resolution from the service manager Moe and the shop foreman, Terry, as well as Jerry the general manager I have encountered consistent delays and dismissive responses without any concrete resolutions. I am deeply inconvenienced by the extended duration without my vehicle (four months in total) and the lack of accountability or customer satisfaction demonstrated by your team More
DO NOT GO HERE. Read the Google reviews, they cost me over $2000 in damages while they attempted to make a repair they misdiagnosed (they reinstalled the dipstick in Read the Google reviews, they cost me over $2000 in damages while they attempted to make a repair they misdiagnosed (they reinstalled the dipstick incorrectly, installed wrong tires, etc etc). The vehicle was there for almost 3 months with no communication. I did receive a call from someone stating they were the new Service Manager (after leaving my Google review), offered to pay for the overcharge and warranty deductible, but they never sent a check or told me the next steps. GO TO BERGERON. "Premier CDJ" is the new name of Ray Brandt. Roy was the only individual who offered to help in any way, and I was finally able to pick up the vehicle...almost 3 months later, after I brought it back with the issues they created (leaking exhaust from missing bolts, incorrectly installed dip stick causing oil to leak everywhere, broken ECM connector, serpentine belt installed incorrectly, etc). When I did pick it up, of course nothing was fixed. Took it Bergeron and they repaired the exhaust and diagnosed the collapsed lifter, which is why I brought it in initially. More
He was kind and informative during the process. I've been buying my cars exclusively from Ray Brandt for YEARS. I LOVE Ray Brandt and have no complaints. I've been buying my cars exclusively from Ray Brandt for YEARS. I LOVE Ray Brandt and have no complaints. More
Experience was great Maurice kept me informed throughout the entire process. I knew what needed to be done ahead of time and pricing was discussed before anything was done. the entire process. I knew what needed to be done ahead of time and pricing was discussed before anything was done. More
Unsatisfied Customer E. Taylor I just want to inform you that my husband and I had a poor experience. I dropped his vehicle off between 730am & 8am. All the way to 430pm, o Taylor I just want to inform you that my husband and I had a poor experience. I dropped his vehicle off between 730am & 8am. All the way to 430pm, our vehicle was not looked at by the technician. This angered my husband due to the lack of communication. We will NOT service our vehicle with your location. That results in bad business due to poor communication More