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Premier Kia Of Branford
Branford, CT
1,747 Reviews
PREMIER KIA IS HOME TO THE PREMIER ADVANTAGE BUYERS BENEFITS PACKAGE WHICH INCLUDES OUR PEACE OF MIND GUARANTEE -3 DAY EXCHANGE POLICY AVAILABLE ON EVERY NEW KIA WE SELL PLUS SO MUCH MORE!
At Premier KIA we are committed to ensuring that we exceed your expectations.
Premier KIA is conveniently located off of I-95, Exit 54 in Branford. We are just 5 minutes from New Haven, CT, 15 minutes from Milford, CT, 15 minutes from Wallingford, CT and 25 minutes from Bridgeport, CT. In addition, we are only 20 minutes from Shelton, CT and Old Saybrook, Connecticut.
Premier Kia is Branford Connecticut's Source for Unmatched Kia Sales and Service near Hamden and Milford
At Premier Kia, our name says it all. As the premier Kia destination for Branford, North Haven CT, Hamden, and Milford drivers, we are proud to serve the automotive needs of our customers with a brand new state-of-the-art facility and an extensive selection of the latest new Kia models and automotive services. Our Connecticut dealership is one of only 65 Kia Galleries in the country. This allows us to deliver a unique and enjoyable car buying experience, throughout every step of the process. In our showroom, not only will you find popular new Kia models like the Teluride, K5, Sorento, Soul, and Sportage, you will also find premium amenities such as a spacious and comfortable lounge area, an Internet café with free WiFi, and a beautiful vehicle delivery area. Plus, you can find both green cars, hybrid and electric vehicles like the NiroEV and the all new EV6 too.
Of course, not everyone is in the market for a brand new vehicle. In fact, many of our Branford customers instead prefer the tried-and-true nature and excellent value proposition of a pre-owned vehicle. With this in mind, we are proud to maintain a large inventory of quality pre-owned models as well. Many of our used vehicles are just a few model years old and offer many of the same great features as newer models but at a more accessible price point.
Our highly trained technicians know your vehicle inside and out, and they have the experience, skills, and state-of-the-art equipment to get the job done right the first time. They only use genuine OEM Kia parts in order to guarantee exact fit and finish and lasting durability. Whether you need a simple checkup or an unexpected repair, you can trust our team to get you back on the road safely and as quickly as possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,747 reviews
February 21, 2015
Fair and Honest, Low Pressure Sales After feeling pressured at other dealerships, Mitch Burban's sincere and genuine approach was quintessential in my decision to buy from Premier Kia. T After feeling pressured at other dealerships, Mitch Burban's sincere and genuine approach was quintessential in my decision to buy from Premier Kia. The entire staff was Friendly and helpful, offering exactly the service I needed in a low pressure environment. I would recommend Premier Kia to anybody looking to buy a fair priced vehicle from a fair and honest business. More
by Donnie3
February 17, 2015
Great Buying Experience Just bought a new KIA Soul and love it. The salesman, Mitch Burban was great. Very helpful and a very nice guy. Explained everything I wanted to know Just bought a new KIA Soul and love it. The salesman, Mitch Burban was great. Very helpful and a very nice guy. Explained everything I wanted to know and was not pushy at all. Great experience. Would recommend this dealership to everyone and ask for Mitch. More
by Laura R
February 03, 2015
Great buying experience!! Everything from start to finish was very professional and organized. The salespeople were honest and not pushy at all. They allowed us to be in contro Everything from start to finish was very professional and organized. The salespeople were honest and not pushy at all. They allowed us to be in control of the process while providing helpful guidance and input based on what we were looking for in a respectful way. I felt like they listened and didn't try to mislead or give any false information just to get the sale. Everything was fully explained including prices, financing, and warrantee options. The staff really worked together to provide an exceptional car buying experience. I highly recommend Premier Kia of Branford and will definitely be buying future cars from there. More
by BRed03
February 03, 2015
Really wanted to have a good experience again. Ok, this review is a tough one because we really had good luck with them in the past and we really wanted to like them again.. Anyone can make a mista Ok, this review is a tough one because we really had good luck with them in the past and we really wanted to like them again.. Anyone can make a mistake, but how many things can really go wrong with one customer experience. We had bought a used optima from them a few years ago. An all around great experience, great service after sale etc( all service done there ) . That car needed replacing due to an accident, and my wife was dead set on going there again. We had a horrible experience this time around. From the first KIA CPO car they almost sold us not really being CPO (even though it was advertised on their website, marked as such on the windshield and flag AND sold by the salesman as KIA cpo.) I found out on my own just before delivery that it couldn't be due to mileage. When I called to double check I was told again that it was, and only when I asked why we were not offered the CPO interest rate I was told otherwise. We later got an email blaming it on the detailer for marking the car incorrectly on the lot, and the people that put them on the website. They offered to sell us a warranty for $ 1900 to compensate for the error. Thanks!!! Next issue was trying to get the deposit back on that vehicle, despite the fact that the check was deposited the next day and had already cleared our bank the company policy is no refund for 2 weeks even though the check cleared and that it was their misrepresentation of the vehicle that caused the issue to begin with. Next we were contacted by the insurance company that our vehicle that was totaled still had a lien on it even though we purchased it in cash from this dealer without taking any loan. Okay, mistakes can happen, we give them the benefit of the doubt and just ask them to contact Chase to work it out. Kenny says he'll handle it. A week goes by with no word. My wife calls him and with no sense of urgency just keeps saying in quite an annoyed tone " it's in the mail from chase" nothing he can do.. Two more days, no word, my wife finally leaves a message for the owner, and now Kenny finally follows through on it. Chase never mailed it and he would have it overnighted. Got the lien release 2 days later. We get an email apologizing for this and offering us $500 off a new vehicle, but we are looking to purchase a used car, no offer on that for our inconvenience., but whatever, I'm not gonna beg anyone to make things right, they should do that on their own. Tom Bakes was supposed to call us to work things out when he got "back in town". Still waiting on that call...Despite all this my wife felt strong enough about their service dept that when another CPO vehicle came in that was what she was looking for, we made the purchase despite all this mess. I will say that Nate did a good job after he got involved and Patrick Cosgrove was as helpful as he could be with the issues, but most of the others really left me with a bad taste. Not sure what changed between our first purchase a few years ago and now, but it wasn't for the better. More
by Randy.wharton
February 02, 2015
Completely worth crossing the Q bridge for this experience! Traded in a 2011 Kia Soul (which I LOVED) and bought a brand new 2015 Kia Sorento from Premier - We couldn't be happier! The second my husband and I w Traded in a 2011 Kia Soul (which I LOVED) and bought a brand new 2015 Kia Sorento from Premier - We couldn't be happier! The second my husband and I walked into the dealership, we got a good vibe. Everyone was extremely friendly. We ended up working with Mitch & Patrick. We were thrilled with them, really nice knowledgeable guys and they actually LISTENED to us. That was a big deal as we have had some dissapointing experiences with other dealerships in the past. We told them exactly what we were looking for and that is exactly what we left with. Yes, of course they gave us all the options and suggested deals and features (we were REALLY surprised to hear that the 2016's were already on the lot!) That is their job, they did it well and at no point did we feel pressured. Patrick helped us get a great deal. I know the money stuff can be stressful, but he sure did work with us to get us where we needed to be, went above an beyond. One of the easiest and least stressful car buying experiences ever. I also want to mention that we had a remote car starter installed, it was on back order so we had to come back the following week for installation. Jamie in the service department was really very nice and helped to make the entire process painless. Mitch arranged for us to have use of a loaner car and that made things so easy. Once the starter was installed Andre was so nice and brave and stood outside with us in freezing weather to show us how to use it. I just really like how everyone in service and sales work together as a team. We have a Kia dealership about 8 minutes from our home. We chose Premier because we were dissapointed with the sales dept at that particular dealership. Premier is almost 40 minutes from our home. I was worried that it would be too inconvenient of a drive to have service done, but after our experience I am happy to cross the bridge to see our friends at Premier. Thanks! More
by Marla
Employees Worked With
Jamie Russo, Patrick Cosgrove
February 02, 2015
New 2015 Kia Sportage Excellent salesman, Andre Brown. Professional, courteous and personable. We got the car/color we wanted and loving it! Highly recommend this dealer Excellent salesman, Andre Brown. Professional, courteous and personable. We got the car/color we wanted and loving it! Highly recommend this dealership. Sales Manager was great too! More
by MAH
January 25, 2015
New Kia Soul Premier was the 3rd of 3 dealerships I visited when looking for a new car, I dealt with Luigi "Lou" D'Aria from sales and can honestly say that Lou tr Premier was the 3rd of 3 dealerships I visited when looking for a new car, I dealt with Luigi "Lou" D'Aria from sales and can honestly say that Lou treated me with respect, no high pressure tactics, just a nice guy who took the time to answer all my questions. I would recommend Lou to anyone looking to buy a car at Premier. He's an honest guy. I dealt with Kenny Schmitz in finance for the loan transaction, and something happened there that if I didn't experience it for myself I wouldn't believe it to be true, I originally signed papers for my loan at 2.9% and was called back 2 or 3 days later to re-sign a few new papers. Kenny had informed me that Kia had lowered my interest rate to 1.9% and they just needed a couple of signatures in order to make this happen. Never have I heard of a dealer passing along that sort of savings, actually I once had a dealer (not Premier) try to raise my rate when I came in to sign the papers. Kenny also is a straight shooter, and treated me with honesty and respect. I appreciate that more than you can imagine. Nobody wants high pressure sales tactics and lies when buying a car, or anything else. Since my Kia Soul is brand new I don't have any experience with service or parts to date, but I did have questions and spoke with Jamie in service, she was very pleasant, listened to the questions I had, answered most of them on the spot, and the ones she wasn't sure of she said she would find out about and get back to me with an answer. She did indeed get back to me within 30 minutes, and sent an email with a link making sure that I understood and can see the answer as she explained it to me. I like Premier Kia a lot and thus far things have been great, I trust as we progress on they will remain as an above average dealership with some really good people. I plan on heading back there in the spring to look at a nice new car for my wife. More
by Chrisell
Employees Worked With
Jamie Russo, Kenny Schmitz
January 18, 2015
Honesty with Female Customers at this Dealership is Unique! Purchased a 2013 Kia and was thrilled with the sales WOMAN and the process in general. After 40+ years of dealing with garages and dealerships, I hav Purchased a 2013 Kia and was thrilled with the sales WOMAN and the process in general. After 40+ years of dealing with garages and dealerships, I have finally found one that understands that if you are honest with your female customers they will tell EVERYONE and you will have more business than you can handle. It's been one year and to date I have not felt taken advantage of or been asked to have work done that was not needed. Ladies-this is the only dealership you should be dealing with. They also sell Subaru. More
by CustomerC
January 10, 2015
Worth the Train Journey to my Soul !! After talking to my insurance company, they gave me a list of certified dealers and I spoke to Brian at Premier Kia and got a good feel for the car I After talking to my insurance company, they gave me a list of certified dealers and I spoke to Brian at Premier Kia and got a good feel for the car I was looking for and the dealership. We decided the best way to acquire the car would be to take the trainS (yes plural). Starting from Toms River, NJ, I drove to Long Branch and got the Train to NY Penn, then took the subway train to Grand Central, at that time we walked to find the connection to the Metro North Train. After arriving at New Haven, Nathan picked us up at the train station with My Soul car. We were greeted with friendliness and tea at the dealership. After having questions about the back tires, Mike the mechanic eased our concerns. The staff answered many questions, completed the paperwork and we were on our way back to NJ (but not my train) . Thank you, we are enjoying My Soul. More
by DonaldMac
January 05, 2015
Excellent Experience I recently went in to premier kia in branford for an oil change and I approached Nathan about upgrading from a 2012 sportage to a new 2015 sorento. A I recently went in to premier kia in branford for an oil change and I approached Nathan about upgrading from a 2012 sportage to a new 2015 sorento. After he asked me some questions to get a better understanding of my needs we determined that if the price worked well this would be a great fit. He and Patrick got me and my family into a price that my family and I felt very comfortable with. I highly recommend visiting them for your next purchase. More
by Joeyknobs13
