Premier Subaru Middlebury

Car from internet not there Researched the internet for subarus. Found a wonderful car here and went in to see. The Blah salesesman looked and said the car was not there, it was Researched the internet for subarus. Found a wonderful car here and went in to see. The Blah salesesman looked and said the car was not there, it was no where, it was not on the lot. We said it was on the Internet. He said sometimes that happens. The car was traded in but had not gone through their 102 point inspection so it was not there but they put it on the Internet Can he show us something else or call us when it comes in? What a waste of time. We already knew there was nothing else in a used car that we were interested in. Is that false advertising or bait and switch? More

Liars & Cheaters; Definition of Stealership Just a warning to those ordering a new car from this dealership; MAKE SURE WHEN YOU PLACE YOUR ORDER YOU GET A COPY OF ALL PAPERWORK. I ordered a veh Just a warning to those ordering a new car from this dealership; MAKE SURE WHEN YOU PLACE YOUR ORDER YOU GET A COPY OF ALL PAPERWORK. I ordered a vehicle from this location at the end of May. The salesman I dealt with originally magically quit (I think he got fired) a week after the deal was made (No one ever contacted me telling me "had had left" nor that anyone else was taking over. I ended up calling the dealership and speaking to the General Sales Manager Damian Fournier. Damian forwards my information to Damon "DJ" Stefko who was my original TrueCar.com contact with the dealership (that is where I got my price on the vehicle from). For the two months I was waiting for the vehicle DJ was almost impossible to get a hold of. I was going through Damian the majority of the time. I wasn't happy with the service and I was also thinking about purchasing a 2015 Legacy. My original order was for a 2015 Subaru WRX Limited Silver w/ HK Audio/Nav/Push to Start. I later went and rebuilt the car with Short Throw Shifter, and Body side molding options and asked Premier to match the price which they did. When I found a price with Bertera Subaru in MA I forwarded that screenshot to Damian. They wouldn't match. Since it was only $500 more I stayed with Premier. My vehicle arrived at port on July 17th, 2014. My vehicle arrived at the dealership on Friday July 25th, 2014 (I know this because I just took a ride out there that night and saw it on the lot). I called Sunday night just before closing and spoke to DJ and was told; "I was just about to call you". I asked him when my vehicle arrived and he informed me late the night before (so Saturday night but I know it was there on Friday night for a fact). I asked if he got the mileage on the odometer to me so that I can make sure they don't rack up the miles on test drives. He said he would get that to me tomorrow (Monday). All day Monday I waited and got nothing, was told that someone would call me to set up an appointment for delivery and no one called me. I ended up calling them getting both Damian and Dj's voice mail and finally spoke to a lady and told her that I will be stopping by on Tuesday. I was told their computer systems were down which is why she didn't call me (Getting the run around again). She also informed me that they would have to re-appraise my vehicle; I told her no that the trade in offer was already agreed upon. The following day July 29th, 2014 I made my way to the dealership and arrived just before 5pm. Met with DJ we sat down; he gave me the key to the WRX so that I can take a look while they looked at my car to make sure everything was still the same. The WRX has not even been pre delivery inspected yet (which should have been done prior to my arrival). We sat back down and of course they changed their appraise offer and offered me $4,000 less than the original signed offer. I asked them to see the original paperwork and of course they no longer had it and asked me if I had it (first sign that they were covering up that they were shafting me. I got very upset at this point and I will admit raised my voice. My grandfather then asked to speak with the manager. The manager came over and at this point I wanted nothing to do with anyone. Dj had insisted he took my deposit on the day of order and I argued with him that he did not as he had take the day off and was not working that day (my girlfriend was with me that day and also told him that he did not) but he did not want to listen and apparently must have been there in sprit that day. When Damian came over my grandfather told him that we had a signed deal and that I was never told the vehicle had to be re-appraised. Damian informed him that I was told in emails and over the phone that it would have to be (I have all my emails and the 1 maybe 2 phone calls we had mentioned nothing of this sort). Damian now was on the offensive; he was calling me a liar at this point so I told him; "I have all the email; you guys are saying you have all the emails to so prove to me where you said that in the emails; show me!” He didn't like me "getting in his face (not literally)" and stood up and stated; "Your lucky we are even selling you a car after you tried putting Beteras price on our letterhead" (meaning the TrueCar.com value). I'm sorry but if you’re going to accuse me of forgery or doctoring paperwork you better be able to prove it. At this point even more I cared less about the car and it because about principle. I demanded he prove to me where I doctored any paperwork as I can go right online and pull up the price immediately proving him that I didn't do what he was accusing. He tried interrupt and I interrupted him and told him to prove it. At this point he was caught in his lie and kicked me out of the dealership (grandfather stayed and got my deposit back). I have purchased many new cars (2007 Nissan Altima, 2008 Nissan Altima, 2009 Nissan Maxima, 2011 Chevy Silverado, 2011 Subaru WRX STI, 2013 Dodge Charger) and with all of those new vehicle purchase/trades I have never ran into this issue what so ever (mind you all these were built to order vehicles also). The professionalism at this dealership was below minimum. Also just wanted to throw it out there that even though DJ and I argued about him thinking he took my deposit and me telling him he didn't he had admitted to my girlfriend that he didn't after I was told to leave the building. Don't do business with this dealership; keep in the back of your mind that the lifetime power train warranty isn't lifetime and is a limited lifetime warranty (read the fine print). If you go to this dealership best of luck to you. More

Employees are friendly, very helpful with my many questions and explain in detail repairs that need to be made without making me feel "pressured" into immediate decisions. I am extremely impressed t questions and explain in detail repairs that need to be made without making me feel "pressured" into immediate decisions. I am extremely impressed that I received such great service seeing my car was a gift that wasn't purchased at their dealership. I HIGHLY recommend this dealership, especially if you are a first time buyer. You won't be sorry. Check them out! More

Upon establishing contact with the sales team, they were informed of an established quote from another dealer, and they agreed to honor that out the door price. After nearly 2 hours of the trade in appraisa informed of an established quote from another dealer, and they agreed to honor that out the door price. After nearly 2 hours of the trade in appraisals, various negotiations, etc. the out the door price was $2,000 above what they had just agreed to honor. The sales person attempted to convince us that his price was best. We left the showroom and went to the other dealer we had the quote from, and actually got the car for $1,400 less than the original out the door price. More