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Premier Subaru Middlebury

Middlebury, CT

4.9
1,214 Reviews
Premier Subaru Middlebury is home to the premier advantage buyers benefits package which includes our peace of mind guarantee -3 day exchange policy available on every new Subaru we sell plus so much more! We are dedicated to providing you with an ownership experience worth raving to your friends about. We offer new Subaru models, used cars, and the service, parts and car financing in Watertown that folks from Danbury, Southbury, Torrington, Hartford and Middlebury CT want and need. That includes new models (i.e., the Forester, Impreza, Legacy and Outback, financing and everything in between, including genuine Subaru parts & car service in Middlebury.
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1660 Straits Turnpike

Middlebury, CT

06762

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Showing 1,214 reviews

June 16, 2018

Professional and a great personality. Robert was very knowledgeable and detailed. We took our Subaru for a test drive and when we returned to the dealership my husband and I were very comf More

by patter47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine Valentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Dubauskas
Jun 18, 2018 -

Premier Subaru Middlebury responded

Thank you so much for your great feedback, Patter47! We are happy to hear you enjoyed your visit with us. We truly appreciate your business, and please let us know if there is anything else you may need. Have a wonderful day! Sincerely, Kerri Pacheco, Vice President and General Manager

June 12, 2018

Leasing a 2018 Crosstrek The experience was fantastic and all facets of the organization were helpful. I couldn't be happier with my new Subaru. I will recommend this dealersh More

by Haydu2113
Recommend Dealer
Yes
Employees Worked With
Carmine Valentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Antoni, Robert Dubauskas
Jun 13, 2018 -

Premier Subaru Middlebury responded

Haydu2113, Congratulations on your new Subaru! Thank you for shopping at Premier Subaru in Watertown & we look forward to working with you again in the future. Safe travels. Sincerely, Kerri Pacheco, Vice President and General Manager

June 11, 2018

It's the worst I have ever experienced They sold my mother a 2011 Hyundai Tucson awd limited that was a problem from the get go.they had to hold the car for 60 days think about that for a More

by Charlie1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jun 11, 2018 -

Premier Subaru Middlebury responded

Dear Sir, You did not purchase a vehicle from us and were not involved in any of the discussions prior to or after the sale and while we have tried to show you respect and answer your questions you have been exceedingly rude and disrespectful to every Premier employee you have dealt with and we have respectfully asked your Mom to remove you from any communications. The sunroof on the Tucson operated – it moved slower than it should and we made every effort to resolve the issue………although we were under no legal obligation to do so. In addition, you seem to neglect to mention your Mom was in a 2018 Subaru loaner vehicle for the entire time we tried to obtain parts for the sunroof and correct the issue. The sunroof does work and there has never been any mechanical issue with the vehicle. Please refer any further correspondence to your Mom who is more than capable of handling her own transactions. Sincerely, Kerri Pacheco Vice President and General Manager

Jun 11, 2018 -

Charlie1 responded

I would never have to go to your shady place of business if you had taken care of a sunroof and a/c compressor that your dealership mechanics could not fix for 2 months. It is true I lost all respect when your sales manager shouted at my mother over the phone and made her cry when she basically spent over 12k at your shady dealership. The facts still remain it's still not fixed properly and you wont try to fix what needs to be fixed either and it took you "60 days" its so bad i would not trust your incompetent mechanics to fix a lawnmower . You guys treated my mother very badly and I told you before I left your shady dealership I will let every one know that it's in their best interests if they want a reliable car and honest people to deal with that they should look elsewhere. My mother trusted you guys and you screwed her over plain and simple.

June 06, 2018

Ask For Vince Vincent stayed late on his evening off just so we would have consistency in who we were working with. He stayed in touch when he found cars that he th More

by RC7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmine Valentino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent, Sherry Antoni
Jun 07, 2018 -

Premier Subaru Middlebury responded

We greatly appreciate your positive review, RC7. We are pleased to hear you enjoyed your visit with us! Thank you for shopping at Premier Subaru in Watertown & we look forward to working with you again soon. Safe travels. Sincerely, Kerri Pacheco, Vice President and General Manager

June 03, 2018

A worthwhile adventure in car buying! Each Premier Subaru agent was very friendly, helpful, open & honest. Almost impossible to find this combination at any dealership, but we did. My neph More

by afriend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Colagiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carmine Valentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Antoni, Sarah Ritenour
Jun 04, 2018 -

Premier Subaru Middlebury responded

Afriend, thanks so much for stopping by Premier Subaru in Watertown! We truly appreciate it and thank you for the positive rating! We hope David enjoys his new vehicle! Thanks again! Sincerely, Kerri Pacheco, Vice President and General Manager

June 02, 2018

GETTING MY WIFE HOME SAFE I COULD TELL YOU LIES IN ALL CAPS ABOUT THIS PLACE YOUR ABOUT TO BUY A CAR FROM, BUT THE TRUTH IS THEY ARE ALL GREAT. NO MATTER WHAT THEIR JOB IS AT P More

by 18XTBF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmine Valentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Batista
Jun 04, 2018 -

Premier Subaru Middlebury responded

18XTBF, Thank you for taking the time to write to us. We appreciate your feedback as well as your five star rating. We are happy to hear you had an excellent experience with us. Thank you for choosing Premier Subaru in Watertown & we look forward to working with you again in the future. Safe travels. Sincerely, Kerri Pacheco, Vice President and General Manager

June 01, 2018

Friendly, welcoming staff. Made us feel comfortable. Vincent was our Sales person. He was friendly and helped us through the process of getting a used car. We searched the lot and found some we were int More

by Sean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent
Jun 04, 2018 -

Premier Subaru Middlebury responded

We appreciate you taking the time to leave us this positive review, Sean! We are glad that you found your experience to be a great one at Premier Subaru in Watertown and we hope you choose us again! Sincerely, Kerri Pacheco, Vice President and General Manager

June 01, 2018

Great experience I love coming to premier to purchase a vehicle the customer service is always #1 . They always make you feel right at home ...everyone makes you feel More

by DannyD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmine Valentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent , Aj Daluz
Jun 04, 2018 -

Premier Subaru Middlebury responded

Thank you so much for your great feedback, DannyD! We are happy to hear you enjoyed your visit with us. We truly appreciate your business, and please let us know if there is anything else you may need. Sincerely, Kerri Pacheco, Vice President and General Manager

June 01, 2018

Fantastic service Everyone was helpful, professional and friendly. I felt they knew exactly what they were selling and I felt confident in my purchase. Would recommend More

by Shrevie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Way
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Antoni, John Risk
Jun 01, 2018 -

Premier Subaru Middlebury responded

We greatly appreciate your 5 star review, Shrevie. We are happy to hear you had a great experience with us. Thank you for choosing Premier Subaru in Watertown & we look forward to working with you again in the future. Safe travels. Sincerely, Kerri Pacheco, Vice President and General Manager

May 30, 2018

Fast response Carlos Batista was very knowledgeable and was a joy to work with ...would recommend him to anyone looking for a car from Premier of Watertown More

by Mark
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Antoni, Carlos Batista
May 30, 2018 -

Premier Subaru Middlebury responded

Thank you for the great rating, Mark! We are glad your visit to our dealership was a positive one. We truly appreciate your business, and look forward to seeing you back again in the future. Have a great day! Sincerely, Kerri Pacheco, Vice President and General Manager

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