Premier Subaru

Poor Advice From Customer Service Was instructed to buy after marker brake drums and rotors because the factory installed causing much dust on my black after market rims which the deal Was instructed to buy after marker brake drums and rotors because the factory installed causing much dust on my black after market rims which the dealership installed. Now the dealership informs me ( Gary in Service Dept ) they don't install after market parts, Question: what about my after market rims you installed.... More

Great Experience Just purchased a new Forrester and I love it! Working with Barb Mullen was a pleasant experience. She was friendly and professional. Very good at a Just purchased a new Forrester and I love it! Working with Barb Mullen was a pleasant experience. She was friendly and professional. Very good at answering all my questions especially about the navigation and Eyesight features. More

Review for Premier Subaru in Branford Ct We received our new 2016 Forester in less than a week. We love it. Barbara Mullen did a great job in explaining everything. She was friendly and easy We received our new 2016 Forester in less than a week. We love it. Barbara Mullen did a great job in explaining everything. She was friendly and easy to be with. Barb made receiving our new car enjoyable. More

Friendly and professional I went to Premier looking to test drive a used Impreza, and found that it didn't have all the features I wanted. In fact, no Impreza within 100 miles I went to Premier looking to test drive a used Impreza, and found that it didn't have all the features I wanted. In fact, no Impreza within 100 miles had exactly the configuration I wanted. Luke helped me order a new one, priced to fit my budget, and kept me updated while it was being built and delivered. On delivery, Luke showed me all the features and made sure I got exactly what I wanted. I'm a very satisfied customer. More

Great Experience All good....friendly, knowledgeable, professional, timely, honest......good experience, will return in the future. Vehicle was exactly as describ All good....friendly, knowledgeable, professional, timely, honest......good experience, will return in the future. Vehicle was exactly as described on website and was prepped and ready when I arrived. More

Rudest Sales Manager I have ever encountered I recently bought an Impreza from Premier Subaru. The business manager I worked with, Rob, was very professional and thorough, as well as kind and cou I recently bought an Impreza from Premier Subaru. The business manager I worked with, Rob, was very professional and thorough, as well as kind and courteous. The general sales manager, David Taylor, however was horrendously rude and crass. His interpersonal skills were deplorable. I have never been addressed with such abrupt rudeness from a salesperson - it was disgusting. He failed to even introduce himself to me, just started in on a rude rant about price negotiations. I wasn't even in his office, but he went out of his way to walk across the building, interrupt the conversation I was having with Rob, and address me and my mother in a rude and disrespectful way that was entirely unfitting of a professional salesperson. He completely ruined my entire experience at this dealership and my entire family found him off putting and unprofessional. If it's true that a sales business should put its best foot forward, then I'd suggest cutting this one off entirely. More

Professional The dealer handled themselves very well. Negotiated price was fair and competitive. Have NOT taken the time to study (so take this w/ grain of salt) The dealer handled themselves very well. Negotiated price was fair and competitive. Have NOT taken the time to study (so take this w/ grain of salt) all fee's at the closing, but my gut feeling is the nitrogen filled tires, window etching and maybe more were profit padding. Michelle was great, kept me informed. More

Friendly-Patient The salesman, Ted Astarita, in particular, was patient, thorough, friendly and straitforward. Rob Weljkovic was equally patient and thorough in expla The salesman, Ted Astarita, in particular, was patient, thorough, friendly and straitforward. Rob Weljkovic was equally patient and thorough in explaining the details of my lease and trade-in. More

Excellent Service I went to Premier Subaru looking for an Outback. I had the pleasure of working with Lucas Pannone. He took his time explaining the different options I went to Premier Subaru looking for an Outback. I had the pleasure of working with Lucas Pannone. He took his time explaining the different options and even had me drive a Forrester so I could compare the two vehicles. Surprising to me, I loved the Forrester and am glad that he took the time to have me test drive both vehicles. Lucas was very attentive to my concerns, was very thorough through the whole process, and was extremely knowledgable about Subarus. I would highly recommend him to anyone looking for a new vehicle. I would also like to say that Rob in finance was very pleasant to deal with as well. He was very patient with me through all of my questions in my car buying experience. This dealership was absolutely one of the best dealerships I have had the pleasure to deal with. More

Go back again and again! I went in the Branford Subaru dealership looking for a certain Legacy. Lucas met us quick and was able to show us the car and was very knowledgable a I went in the Branford Subaru dealership looking for a certain Legacy. Lucas met us quick and was able to show us the car and was very knowledgable and up front about everything! He was a pleasure to deal with and made car shopping enjoyable and quick rather than a hassle! I will recommend him to all of my friends and family that are looking to buy a car! More