Premier Subaru

bRIAN TOOK RESPONSIBILITY FOR MY CHECK IN AS MY BUDDY lA"TRELL WAS OFF FOR HIS BIRTHDAY. THE NEXT DAY LA:TRELL TOOK HIS USUAL TOTAL CONTROL TO MAKE SURE ALL SERVICE WAS UP TO HIS HIGH STANDARDS! AT lA"TRELL WAS OFF FOR HIS BIRTHDAY. THE NEXT DAY LA:TRELL TOOK HIS USUAL TOTAL CONTROL TO MAKE SURE ALL SERVICE WAS UP TO HIS HIGH STANDARDS! AT THE LAST MOMENT I THREW HIM A CURVEBALL WHEN i NOTIFIED HIM I WAS NOT FEELING WELL.HE ARRANGED TO HAVE THE FLATBED BRING THE CAR TO MY HOME! i IMPLORE MY FELLOW SUBARU OWNERS,IF UNHAPPY WITH YOUR SUBRU SERVVICE CALL PREMIER AND ASK FOR LA"TRELL.YOU WILOL NOT BE DISAPPOINTED! ART KATZ More

This review is for the service department and ASSISTANT SERVICE MANAGER BRIAN GALAZ in particular. I made an appointment for a 42000 service for my 2025 Outback. The Premier website lists the servic SERVICE MANAGER BRIAN GALAZ in particular. I made an appointment for a 42000 service for my 2025 Outback. The Premier website lists the services included and one of those services is replacing the front and rear differential oil. As I put a large amount of miles on the car in steep inclines (I frequently drive 2-3000 mile trips through the Blue Ridge Mountains) I specifically asked if this was included in the listed price of $139.99 for the 42000 service. I was told that it was by the woman i spoke with. I specifically repeated that I would be getting an oil change, tire rotation and front/rear differential oil change for $139.99 and again I was told yes. Great price so I booked the service for 4/17/26. I arrived the dealership and was told that the $139.99 only covered the oil change and tire rotation. I explained what I was told and what was listed on their website and the service rep stated that he could do nothing about it. I asked to speak with a manager as I was provided very different information from another Premier Service Rep who I spoke with when making the appointment. Assistant Service Manager Brian Galaz came to speak to me and immediately had an aggressive attitude and cut me off when I was explaining the issue. Mr. Galaz even stated that differential services are not part of the 42000 services they offer implying that I was lying. This service is literally listed on their website so he was the one lying...or just badly uniformed. I explained that I felt this was a "bait and switch" situation and that I would file a complaint with CT DMV if they didn't honor the service/price I was quoted and again expinednthatbInspecifically repeated the services and price I expected booked the appointment. Mr. Galaz refused so I asked for my vehicle back. Mr. Galaz was extremely unprofessional, dismissive and rude in his interaction with me. He's a short man so perhaps he has a bit of a Napoleonic Complex but despite that he should be professional and hear a repeat customer out (I've purchased two vehicles for this dealership) when they are explaining an issue. I did not raise my voice, I did not treat the service rep rudely and in fact related to him that I understood it was not his fault and that he was just trying to do his job. I showed him the Pre Orr website that listed the services (including the front/rear differential oil change) and he said "yeah, we need to change that." More

I do NOT recommend this dealership for any car repairs. In March 2025, I had a TPMS sensor replaced there. I continued having issues afterward, so I brought my car to Firestone Complete Auto Care for a sec In March 2025, I had a TPMS sensor replaced there. I continued having issues afterward, so I brought my car to Firestone Complete Auto Care for a second opinion. They found that the voltage output from the sensor was poor and recommended I have it replaced under warranty at Subaru. Before scheduling, I called Subaru twice to confirm the repair would be covered under warranty. Both times, I was assured it would be. I scheduled the appointment specifically as a warranty repair. They held my car for four hours — only to then refuse to fix it under warranty. When I asked for the warranty policy in writing, they could not provide it. After confirming coverage twice in advance and rearranging my day, this felt completely unacceptable. This dealership has also consistently tried to upsell me and has not been transparent. At one point, I was told they were “unable to see” which of the four TPMS sensors was failing when the dashboard light came on and that I would need to replace all four at once — something that other service centers have had no issue identifying individually. That raised serious concerns about honesty. Between the lack of transparency, the inconsistent information, and the refusal to stand by their work, I have lost trust in this dealership entirely. I will not be returning and strongly encourage others to consider taking their vehicle elsewhere. More

It is the Quality of the people that make Premier a special dealership & La:Trell is at the top of the list! special dealership & La:Trell is at the top of the list! More

The service department at Premier SUBARU is awesome! Everyone is so polite and friendly. My service rep, La’Trel Alson, thoroughly explained the repair services required and kept me informed throughout Everyone is so polite and friendly. My service rep, La’Trel Alson, thoroughly explained the repair services required and kept me informed throughout the process. I also get my oil changes done at Premier and I am always highly satisfied with the service and the treatment I receive from any employee in that department. Top notch! More

La`Trell Alston Took excellent care of me as I have brought in my 2 Subaru's. He watched over while the cars were in for service & kept me informed as the cars were worked on. I highly recommend d brought in my 2 Subaru's. He watched over while the cars were in for service & kept me informed as the cars were worked on. I highly recommend dealing directly with him if you are unhappy where you service your subaru. Most important he is honest & hard working. Art Katz More

After a few visits you learn to expect excellence in all areas! They never disappoint! areas! They never disappoint! More

Andi Vilches was very helpful and professional. She was willing to help in a courteous manner. Thank you, Andi She was willing to help in a courteous manner. Thank you, Andi More

My experience with the service department at Premiere Subaru is always 5-star. Since buying my car there, I have taken my Forester there for all service. The service reps are professional, friendly, know Subaru is always 5-star. Since buying my car there, I have taken my Forester there for all service. The service reps are professional, friendly, knowledgeable, and helpful. They don't try to oversell but inform you of your maintenance needs and provide you with options. Nick was especially helpful this time. The waiting room is large, comfortable, and spotlessly clean. The restrooms are clean and modern. I bring work with me, and the internet is great. It's clear that this dealership works hard to take care of its customers. Thank you. More