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Premier Subaru
Branford, CT
3,055 Reviews
PREMIER SUBARU IS HOME TO THE PREMIER ADVANTAGE BUYERS BENEFITS PACKAGE WHICH INCLUDES OUR PEACE OF MIND GUARANTEE -3 DAY EXCHANGE POLICY AVAILABLE ON EVERY NEW SUBARU WE SELL PLUS SO MUCH MORE!
Premier Subaru is one of America's largest and highest rated Subaru dealerships. Premier Subaru is recognized as an elite Stellar Care Dealer by Subaru of America. In addition, Premier Subaru is AAA Approved and has received the A+ designation by the BBB. Premier Subaru is open for sales 7 days a week and service/parts 6 days a week. The company has a staff of certified Subaru technicians to ensure that you are completely satisfied with our work. In addition, repairs are covered for 12 months/unlimited mileage. Premier Subaru has one of the largest inventories of new Subaru models and used Subaru models in the Northeast. In addition, our Certified Preowned Subaru models are all priced under Kelley Blue Book.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,055 reviews
June 02, 2015
Great experience! Very personable and helpful! Tony made my sale feel important and kept in contact throughout the leasing process. Employees care about their customers Very personable and helpful! Tony made my sale feel important and kept in contact throughout the leasing process. Employees care about their customers wants & needs! More
by maggief
June 01, 2015
New XV We were very pleased with Adam Arsenault's friendliness and customer service during our recent visit and subsequent Subaru purchase. We test drove sev We were very pleased with Adam Arsenault's friendliness and customer service during our recent visit and subsequent Subaru purchase. We test drove several models before deciding on the XV Crosstrek. Adam was very patient during our decision making process. More
by xv
Employees Worked With
Adam Arsenault
May 30, 2015
Outstanding Experienxe It was not our intention to buy a Subaru Legacy that day, just test drive it. We planned to visit 3 Subaru dealers to compare prices, but it just so It was not our intention to buy a Subaru Legacy that day, just test drive it. We planned to visit 3 Subaru dealers to compare prices, but it just so happened that we were attending a Memorial Day party in Branford that day, so Premier Subaru was going to be our first stop. It turned out to by our only stop. We were greeted by the Sales Manager and only waited a short time for Tony Gagnon, the salesperson to meet with us. After his thorough presentation, we were sold on the vehicle. When we came to a final price, we were sold on the deal. We picked up our new car today and were showed the workings of the car and were told to call with any questions. More
by WeTeach13
Employees Worked With
May 29, 2015
no pressure great customer service I have owned my Subaru for 9 years and am ready to buy another one. Mounir was the best sales consultant - no pressure and ready to spend the time he I have owned my Subaru for 9 years and am ready to buy another one. Mounir was the best sales consultant - no pressure and ready to spend the time helping me look around the lot. The most pleasurable car shopping experience I've ever had. Thanks, Mounir! More
by nance99
May 22, 2015
Profesional, quick and easy Rich and Herman were very helpful and friendly, great sales experience highly recommend them to my friends and family. I felt like I made some new fri Rich and Herman were very helpful and friendly, great sales experience highly recommend them to my friends and family. I felt like I made some new friends there. More
by sblaze65
May 20, 2015
new car purchase They answered all my questions and explained all of my purchase vs lease options. There was a delay in delivering the vehicle in timeframe stated. They answered all my questions and explained all of my purchase vs lease options. There was a delay in delivering the vehicle in timeframe stated. More
by lindasubaru
May 19, 2015
No one answers the phone Leased an Impreza in February 2015. I couldn't pay my lease bill because I did not get an invoice. The dealership filled out the papers incorrectly Leased an Impreza in February 2015. I couldn't pay my lease bill because I did not get an invoice. The dealership filled out the papers incorrectly and the bank returned them to Premier. Called over 30 times to resolve this problem. Only 1 time did anyone actually answer the phone and only 2 times did someone actually return a voice mail. Left many e-mails to various people there and did not receive a response so I had to drive down there to get a question answered. I finally did get a few e-mails back after voicing my disappointment. Numerous times I was told they would call me the next day and they never did. They finally resolved the issue a week or so after my first lease payment was due. Next, the Impreza developed a weird brake vibration around 800 miles. I see from the internet that many people complain about this. I brought it in for the 3 month service today and they said nothing was wrong. I never would have leased this vehicle if the brake pedal vibrated intermittently when I test drove this vehicle. It happens mostly when slowing down and turning. It feels like a grinding vibration. I have been driving 43 years and never felt this type of weird sensation. I would not recommend either this dealership or this car. My next step is to try to get Premier to buy the vehicle back for the contractional (sp?) price, so they can pay off Chase and I will only be out $4,000 to lease this car for 3-4 months. Better than driving an annoying vehicle for 3 years. More
by digger53
May 15, 2015
Thoroughly Professional Helpful, professional, personal and service with a smile. It was an absolute pleasure dealing with everyone at Premier Subaru and a personal thanks t Helpful, professional, personal and service with a smile. It was an absolute pleasure dealing with everyone at Premier Subaru and a personal thanks to Herman Winston for his excellence in guiding us through the process. I know where I will be buying my next car.... More
by ReubenT
Employees Worked With
Herman Winston, Kimberly Seabrook
May 15, 2015
a trip from NY for a new subaru I couldnt find the car I wanted (2015 3.6R Legacy) anywhere on long island. Ted And the team at Premier Subaru made it seamless and pleasant to hook m I couldnt find the car I wanted (2015 3.6R Legacy) anywhere on long island. Ted And the team at Premier Subaru made it seamless and pleasant to hook me up with my dream car even though I was miles away! I was able to make the deal, get the paperwork squared away and get on the ferry to get my car in only 2 days. There was no suprises when I got there and I left with a beautiful car. I reccomend this dealer over all the dealers I spent time with on Long Island. Thanks guys!!! More
by keeefapple
Employees Worked With
Brian Canell, Ted Astarita
May 14, 2015
Excellent From the Service center where my older Impreza was evaluated to the excellent sales woman we worked with to identify a new Suburu which would meet our From the Service center where my older Impreza was evaluated to the excellent sales woman we worked with to identify a new Suburu which would meet our needs to the final step where the optional Warranty explanations were offered there was NO PRESSURE applied simply a very educated staff helping us make our car purchasing experience the best we have ever had. More
by Steph
Employees Worked With
Barbara Mullen, Scott Collins
