Premier Subaru

Mark Gennette helped me with my recent purchase of a pre-owned Subaru Outback. I cannot say enough good things about the dealership and the people that work there. Mark was very patient and took me arou pre-owned Subaru Outback. I cannot say enough good things about the dealership and the people that work there. Mark was very patient and took me around in three different cars before I made a decision to purchase the right car for me. I would say this was an "experience" buying a car at Premier. They do not stop at buying the car. I receive reminders when service is due on my car, I find the service department to be the best I have ever brought a car to. Ashley and Gary are so helpful and friendly. Mark checks in with me to be sure my car is working out for me, if I need anything for my car, and even sent me birthday wishes on my birthday. I use "experience" because it has been a wonderful purchase in my life that makes every day driving a pleasure. The Subaru is a very comfortable car and excellent on the road. Thank you Mark! More

My husband and I visited Branford Subaru yesterday. Our overall experience was a great one. Daniel was knowledgeble, courteous and attentive. Daniel has impressive people skills which will serve him well i overall experience was a great one. Daniel was knowledgeble, courteous and attentive. Daniel has impressive people skills which will serve him well in future. As time was a factor for us, Dan was able to expedite our purchase and get us in our vehicle that day. Detail stepped up to get us out on time, and considering it was a busy Saturday was greatly appreciated. Dan went above and beyond, as far as to let our 8yr old borrow his tablet to keep her occupied while she waited. The dealership overall leave a very positive impression, showroom was clean and well organized. Sales staff were all courteous and pleasant. Service department was clean and updated. Service sales people seemed pleasant and amicable. Again for a busy Saturday, things seemed to run very well. Its a true test that a business is well run to see it on one of its busiest days. Also, observing folks waiting spoke volumes. Customers seemed patient and willing to wait vs the irritated impatient attitude that can develop when people are asked to wait. The only criticism that I have, is regarding the quote given over the phone.( not given by Daniel) We ended up if Branford, because of a reasonable quote for a leased car over the phone. I knew what I wanted, gave specifics over the phone and was quoted a number over the phone. I was not informed this quote was based on Tier 1 credit score. I had a specific number in mind and spent all day thinking this would be payment, then 10min before leaving was informed because we were not tier 1 credit it would be 60.00/per month more. I have to admit, I dont like suprises- it would have been great to know this BEFORE and be mentally prepared ahead of time. I was embarrassed and felt I had no choice at that point to finish the deal. I really dont like having to make decisions like that without having time t think. I felt as if my hand was forced. . It was an education for me, I now know I need to know my credit score specifically BEFORE I go in. I would suggest when giving specific quotes over the phone, make sure people understand it is based on the Tier 1 score. Saying......" Good News" we can do this for a specific price is very misleading, assuming all have Tier 1 credit scores. Kudos, to those folks that are able to maintain that, but for the rest of us, we are working on it. Had I been informed that price was based on credit score we could have worked this out first, saved me the embarassment and overall had a Stellar experience at Premier. Daniel was very apologetic about this and was made aware that the only reason we made the trip to Branford ( from Fairfield) was as a result of the quote given over the phone. Overall, we would use Premier again, specifically Daniel if possible. I have my eye on a Crosstrek, and now with my new lease I get 35 months to get myself to tier 1! Warm Regards Gail and John Bell ( and Ava) ps We enjoyed having Daniel as our lunch guest More

Danny was wonderful! Very friendly! He made my first car buying experience pleasurable and comfortable. He promised to call me to see how everything was and he did. So excellent! Would definitely recommend buying experience pleasurable and comfortable. He promised to call me to see how everything was and he did. So excellent! Would definitely recommend him to my friends who would be interested. Wonderful salesman! Keep up the great work! Loving my new Subaru! More

Lauren was exceptionally helpful in finding us the model that we needed. Other dealerships were telling us that we would have to wait at least a couple of weeks. She managed to procure us a vehicle which that we needed. Other dealerships were telling us that we would have to wait at least a couple of weeks. She managed to procure us a vehicle which not only matched our needs, but exceeded them within a couple of days! We could not have found a more professional, pleasant, and competent person if we'd put in an order for one. Luckily, Lauren was the one to help us, and did so in a remarkable manner. (Thanks Lauren!!!) Our sales rep, Daniel, was very knowledgeable about all the features and any other information we asked him about regarding our car. We found him to be very personable and made us feel not so much as customers, but friends who he wanted to feel satisfied with our purchase. He was not "pushy" and made us feel comfortable and at ease. We would certainly recommend this dealership and these 2 individuals to anyone interested in a new car. We also feel we would return for any future purchases. More

We have been dealing with another car dealer (another brand) for a number of years. Have found their service and charges not acceptable. Premier Subaru was recomended to us, so we had alot of questions brand) for a number of years. Have found their service and charges not acceptable. Premier Subaru was recomended to us, so we had alot of questions for them re their service. We found them to be honest and when we decided to buy a new car, we wnt to them and found them very easy to work with really did their best to help us understand the "new" wrkings in the car. Its' been twelve years since I bought a new car, and I am delighted! So, kiudos to Jeff and Dan at Premier! More

Daniel and Rodney were great to work with during my car buying experience. Daniel was very personable and not pushy at all. Rodney got right to business and wrapped up the deal quickly. buying experience. Daniel was very personable and not pushy at all. Rodney got right to business and wrapped up the deal quickly. More

I should have given Jeff Irzyk a big pat on the back for a great job back in March of this year. Sorry a little late. Hid did a great job with the sale of my new 2013 Subaru Legacy. I would buy again from h a great job back in March of this year. Sorry a little late. Hid did a great job with the sale of my new 2013 Subaru Legacy. I would buy again from him any time. The other is about service. I dealt with Gary Christiansen as vehicle needed 7500 mile check up done. Had issue with sun roof leaking and they resealed it. The problem was that some people don't take pride in what they do. Something was not put back correctly after taking the ceiling down. Sent email to Gary who's email is not working or incorrect so it came back undeliverable. Email was forwarded to Cindy who said she would make sure Gary saw email. But I questioned a couple of things that were done or not done on my car. Waited for three days for answer and nothing. So on the third day I forwarded the email to Dennis the service manager. Later that day I did receive email from Gary on the issues. I didn't quite agree on the answers. So I felt there was a need to make a trip to see Dennis. I did see Dennis and we had a discussion about customer service and some inconsistencies that had occurred. Dennis did apologize, and I wanted to make sure we were on the same page about customer service and people taking pride in their work. But I felt that there was not a real satisfaction there after I left. Some times we all may slack a little but need to step up to the plate and take ownership of what ever it may be. Hopefully the future will be better. More

We bought the 1st car last year because of the price and when it was time for a new (used) car we came back because of the good experience we had with the product and the service. I gave just "ok" on the p when it was time for a new (used) car we came back because of the good experience we had with the product and the service. I gave just "ok" on the price because their price was higher than the KBB - but still we bought it ! An extra value for us with premier subaru was connecting us to an insurance company, a big thing for a non citizen like me. More

Herman and Rodney were both excellent -- very helpful, friendly and responsive. They came up with creative solutions to my particular concerns and offered reasonable advice without pushing it on us. friendly and responsive. They came up with creative solutions to my particular concerns and offered reasonable advice without pushing it on us. More

I was in for an oil change and was waiting for it to be completed in the waiting room. While I was waiting a very professionally dressed young woman came over an introduced herself. Her name was Kristin Sc completed in the waiting room. While I was waiting a very professionally dressed young woman came over an introduced herself. Her name was Kristin Scepanski. (I only remember the last name because she wrote it down on a letter she gave me) We chatted for a moment, she is a sweet heart! Asked about my wife and what I liked about my 2002 Forester. I told her that I wished it was a bit smaller and newer. She then said that the dealership was looking to buy some of the older models of Subaru. She mentioned mine may have a few more miles than what was acceptable for the program, but if I was interested she would appraise my car for a trade in. I liked how she did this. Made me feel important and worthy. I WAS interested in a model they had on the lot. So she asked for my key and appraised it. Before she did that she introduced me to a sales manager (Tom I think) and a sales person, named Chris. Everyone was extremely friendly and professional. I had a wonderful experience and would have traded in on the spot, but my wife wanted to be there. Kristin mentioned this and actually offered to pick her up and bring her over! Wow, who goes out of their way to do that? I was impressed! Unfortunately, the wife was out shopping, but we will both be back to trade up. We will purchase from Subaru for the rest of our lives! Where else do you get service like that! I really hope that young lady is there when I return. More