Premier Subaru

If I can give a negative start I would! I am not sure if the salesman received the appropriate training, there was a major lack of communication on every single part of the transaction. He I am not sure if the salesman received the appropriate training, there was a major lack of communication on every single part of the transaction. He failed to communicate to me about the timeline of my vehicle being ship to the dealership. I have to call every time I feel like I can’t wait anymore just to fine more information about my vehicle when he told me I would be contact at least 2 times before my car would even get in the dealership. He also failed to help me gather enough information on what I need on the insurance to ensure I get everything properly prepare to pick up my car. All he sent me was the car VIN number through email, which he failed to write down and I just found out today through the service department! No wonder he never email me unless I email him first because he don’t even have my email written down right! I got my car in November and it been 6 weeks and the car already give me problems and I don’t have a courtesy vehicle because I’m not over 25 which the salesman again failed to mention. He assured me I would be taking care of whenever I come in for a service, and I believe him. I’m not over 25 and can’t get a loaner vehicle, I get it that it’s your policy but because he failed to walk me through what to expect so I can make arrangements for myself whenever I bring my car in for a service. I am not happy with the dealership in general and with my salesman Dimitry in specific. I felt like I have to chase him around to buy a car from him, I never received the information I should known before I purchased my car, I also don’t know why they would not tell me about all of this, after all I’m purchasing a car because I need a car to move from point a to point be not to be carless for no reason thank to the lack of customer service the dealership demonstrated. More

Ralph was honest, knowledgeable, trustworthy, and very likeable. I would buy a car from him again in a heartbeat, and I recommend him highly! Jack in financing department was also great to work with and s likeable. I would buy a car from him again in a heartbeat, and I recommend him highly! Jack in financing department was also great to work with and super helpful! More

Absolutely NO sales pressure and each person, especially Taylor, was extremely knowledgeable & helpful on each part of the process. Taylor, was extremely knowledgeable & helpful on each part of the process. More

Had problem with CVT parking brake switch, could not get key out of ignition. Had an appointment to get it fixed. Had to leave car, Premier gave me a ride home, and picked me up after the problem was fix key out of ignition. Had an appointment to get it fixed. Had to leave car, Premier gave me a ride home, and picked me up after the problem was fixed. They even gave me a complimentary car wash. Real pleased with the response to the problem. More

Premier made it easy and efficient. So happy I got my BRZ from them. Kyle was very friendly and so were the rest of their team. So happy I got my BRZ from them. Kyle was very friendly and so were the rest of their team. More

These folks are the best! This is the third Subaru we have bought from this dealership, and pour experience is always top-notch. This is the third Subaru we have bought from this dealership, and pour experience is always top-notch. More

Service rep knew there was recall on battery but charged me to replace battery. She was not very pleasant when I told her I would not be doing the additional work she said I needed. This is not my normal de me to replace battery. She was not very pleasant when I told her I would not be doing the additional work she said I needed. This is not my normal dealership, even though I moved to this town I will drive to 30 minutes and go to a different dealership More

Our experience was amazing! The staff are all extremely helpful and they made buying a car a truly special experience! The staff are all extremely helpful and they made buying a car a truly special experience! More

I had a good experience buying my new Subaru outback at premier. Everyone was very helpful and plesant premier. Everyone was very helpful and plesant More

Amazing experience yet again, my 2nd time buying a car from premier Subaru and I will for sure recommend it! from premier Subaru and I will for sure recommend it! More