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Premier Subaru

Branford, CT

4.8
3,055 Reviews
PREMIER SUBARU IS HOME TO THE PREMIER ADVANTAGE BUYERS BENEFITS PACKAGE WHICH INCLUDES OUR PEACE OF MIND GUARANTEE -3 DAY EXCHANGE POLICY AVAILABLE ON EVERY NEW SUBARU WE SELL PLUS SO MUCH MORE! Premier Subaru is one of America's largest and highest rated Subaru dealerships. Premier Subaru is recognized as an elite Stellar Care Dealer by Subaru of America. In addition, Premier Subaru is AAA Approved and has received the A+ designation by the BBB. Premier Subaru is open for sales 7 days a week and service/parts 6 days a week. The company has a staff of certified Subaru technicians to ensure that you are completely satisfied with our work. In addition, repairs are covered for 12 months/unlimited mileage. Premier Subaru has one of the largest inventories of new Subaru models and used Subaru models in the Northeast. In addition, our Certified Preowned Subaru models are all priced under Kelley Blue Book.
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155 North Main Street

Branford, CT

06405

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Showing 3,055 reviews

November 01, 2022

I purchased the forester 2022. Before picking up the car Matt and I had a lot of phone calls and he was really nice and professional. Matt picked us up from our place to the place. More

by Jiawei
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Basciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Keeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Wetmore
Nov 04, 2022 -

Premier Subaru responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Jiawei. Thank you and we hope to see you again!

October 31, 2022

I purchased a 2022 Forester. I had a great experience from the moment I walked through the door. Zak was great at explaining all my options for purchase. Andi was my delivery spe More

by Eggs917
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodney Pomerleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andi Vilches, Zach Wilson
Nov 02, 2022 -

Premier Subaru responded

@Eggs917 We appreciate your review and your Five Star Rating of the Premier Subaru Sales and Service Department. We appreciate the opportunity to assist you and, resolve your issue! Thank you for your business and your confidence.

October 30, 2022

And I Vilches came to my job at the Stop and Shop gas station down the street from you to help me with a problem I was having with my blue tooth. She came on her own time and fixed my problem and taught More

by kcrandley1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andi Vilches
Nov 02, 2022 -

Premier Subaru responded

Thank you KCRANDLEY for your Five Star Review of Andi and our team. We will be sure to pass along your sentiments.

October 30, 2022

Matt was extremely attentive to my needs/interests--very clear about options for purchase and accessories--wonderful tutorial on the car from Neil. Very friendly and great experience! More

by steph-bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Basciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Keeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil who trained me in the car
Oct 31, 2022 -

Premier Subaru responded

@dswann345 - Thank you for your Five Star Review of the Premier Subaru Sales Department. We all appreciate your comments about Matt and your experience. Thank you for your business and your confidence in our company.

October 28, 2022

Matt was extremely accommodating and knowledgeable about the used car that we purchased. A pleasure to deal with. More

by dswann345
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Pomerleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Keeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Premier Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Premier Subaru. We hope you continue to choose us for all your automotive needs! Take care!

October 25, 2022

Great customer service, that is offered from caring, knowledgeable and thoughtful employees. Keep up the great work! More

by janmec24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Pomerleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andi Vilches, Kyle Streater
Oct 25, 2022 -

janmec24 responded

Great Service. Kyle and Rodney were amazing and very helpful.

Nov 03, 2022 -

Premier Subaru responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 24, 2022

Great dealership I have purchased many cars from them. They are interested in what you actually need in a vehicle and will do all they can to make it affordable and fun. Tim my sales person was excellent. More

by gilbert.shaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Pomerleau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Premier Subaru responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen Gilbert. Thank you and we hope to see you again!

October 24, 2022

Good experience great teamwork very easy no pressure in buying great service department overall great experience More

by Salido57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Wilson
Nov 01, 2022 -

Premier Subaru responded

Hello Salido57, we appreciate you taking the time to leave us this feedback. Thank you so much for choosing Premier Subaru as your first choice for service!

October 19, 2022

Honest deal. Representative and manager worked hard to get us the best deal. They also checked in with us even days after the purchase. More

by Jriv3344
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Premier Subaru responded

Congratulations @Jriv3344 for your five star review of the Premier Subaru Team. Thank you for your business and your confidence!

October 19, 2022

I’m interested in knowing how they rate there multi-point inspections I received and the dealer said I needed to replace several lights and that was going to be 161.00 I looked into it and bought all bulb More

by psciarrette
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maegan Collazo
Oct 20, 2022 -

Premier Subaru responded

@Pasciarrette - Thank you for your review. We pulled the paperwork from the express lane and they did the oil change club card oil change (no charge) and the full multipoint inspection (no charge). They noted lights were out and, you declined the replacement. If you had opted for it - we would have installed a single new bulb - and, obviously, if that failed to work - we would have looked elsewhere. It is not often that fuses blow that power those items -so, if it was a fuse - we would have wanted to look further to see if there is a fault in the electrical line - since, it could potentially happen again and be an unresolved issue. This would include any presence of rodent damage in the electrical lines - since, your situation is a bit unusual. Our company would, obviously, not charge you to change the lights we suggested if it ended up being a fuse or something minor - or unrelated for that matter. We also noted some other items that we recommended, such as your broken sway bars that we do suggest be attended to. As you do have more than 100,000 miles - you do receive a discount on those services. We have no such records of any oil consumption concern when you were in for service. If you do have such concern - we would need to look into that further for you. Thank you.

Oct 21, 2022 -

Premier Subaru responded

@Pasciarrette - Thank you for your review. We pulled the paperwork from the express lane and they did the oil change club card oil change (no charge) and the full multipoint inspection (no charge). They noted lights were out and, you declined the replacement. If you had opted for it - we would have installed a single new bulb - and, obviously, if that failed to work - we would have looked elsewhere. It is not often that fuses blow that power those items -so, if it was a fuse - we would have wanted to look further to see if there is a fault in the electrical line - since, it could potentially happen again and be an unresolved issue. This would include any presence of rodent damage in the electrical lines - since, your situation is a bit unusual. Our company would, obviously, not charge you to change the lights we suggested if it ended up being a fuse or something minor - or unrelated for that matter. We also noted some other items that we recommended, such as your broken sway bars that we do suggest be attended to. As you do have more than 100,000 miles - you do receive a discount on those services. We have no such records of any oil consumption concern when you were in for service. If you do have such concern - we would need to look into that further for you. Thank you

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