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Premier Subaru - Service Center

Branford, CT

4.7
325 Reviews

325 Reviews of Premier Subaru - Service Center

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January 07, 2023

They are not transparent about prices and will price gouge you. Get your car serviced somewhere else. More

by Ruby Subaru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maegan Collazo
Jan 11, 2023 -

Premier Subaru responded

Dear @ RubySubaru - your review is quite unfair. When you bring your car in for service - you sign a work order in which each charge it outlined. If your vehicle does require additional work or service items - we advise you (we even text our customers). All of our maintenance services are outlined in a menu and available for customers to take. We post all of these prices on more than 6 digital boards throughout our service department. Our company accepts all competitors' coupons too and, provides customers that are members of the AAA, Costco, Military Vets, Senior Citizens and many other with discounts too. A review like this is disappointing as, we work hard to ensure clarity with all of our customers - and, with very little price changes in the last 3 years - in the face of record inflation - we hardly "gouge". If you want to discuss this - we are happy to do that. Please reach out to our general manager so that he can pull your exact information. If not, best wishes in the future.

December 29, 2022

Had problem with CVT parking brake switch, could not get key out of ignition. Had an appointment to get it fixed. Had to leave car, Premier gave me a ride home, and picked me up after the problem was fix More

by etclouse
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maegan Collazo
Mar 15, 2023 -

Premier Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 27, 2022

These folks are the best! This is the third Subaru we have bought from this dealership, and pour experience is always top-notch. More

by john.g.sawyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dmitriy Naumovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Galaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Premier Subaru responded

Hi John, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Premier Subaru!

December 07, 2022

I took my car in for the 60K service and there was additional work that was required. I was not thrilled to learn about that but the dealership acted in a very professional manner and we got the work More

by EAMOE
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Alvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Premier Subaru responded

Hi, we really appreciate your great feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Premier Subaru!

December 05, 2022

Very professional, knowledgeable, they go out of their way to make you feel comfortable and satisfied. We absolutely recommend Premier Subaru Brandford. More

by Maria and Claudia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Alvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachael Kudej
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andi Vilches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Basciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phylann Perrotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Daly, Phil Eininger
Dec 07, 2022 -

Premier Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 04, 2022

Knowledgeable and courteous staff, always willing to help. Genuine concern about individual needs. Hands down cleanest dealership on the planet! More

by ShellySeeker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maegan Collazo
Dec 06, 2022 -

Premier Subaru responded

Hi Shellyseeker, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

November 17, 2022

Well trained and concerned staff. They know what they are doing and they do it very well!! More

by Pmickelson123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachael Kudej
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Baglio
Nov 21, 2022 -

Premier Subaru responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

November 17, 2022

I had to go to the dealership Fr New Jersey’s for a part that the manufacturer installed. The dealership should have known. I received gift but I thought a gas card would have been more appreciative More

by Emmpagan26
Recommend Dealer
Yes
Employees Worked With
Taylor Frawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maegan Collazo
Nov 21, 2022 -

Premier Subaru responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

November 15, 2022

Premier provides Reliable, convenient, accessible, helpful, timely, knowledgeable service with clean,facilities, friendly staff, and reasonable explanation of charges. More

by doctor.ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Galaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Premier Subaru responded

Doctor.ruth, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Premier Subaru.

November 14, 2022

I called for an appt to have my oil changed and was told no need. Just come in and they would take care of it. I did and waited three hours for a simple oil change. Meanwhile at least 20 customers came in a More

by virginiaraff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I worked with the guy who checked me in for service. I don't know his name
Nov 17, 2022 -

Premier Subaru responded

Thank you @Virginia for your comments and we are sorry we did not meet your service levels. For our Express Team, we average no more than 35 minutes to work on each car. We have over 3 bays dedicated to Express - so, we are able to work on 3 vehicles at a time. When you were here, we had more than 8 cars in line - which is approximately a 2 hour wait before we could get to your car. With our no appointment Express Service - there are times in the week that may have a heavier traffic flow than others. You are always welcomed to make an appointment - especially if you find yourself in a time crunch - or, welcome to take advantage of our loaner car fleet or shuttle service. We know that Brian spoke with you. We appreciate your business and will always do our best to work on our customer's vehicles as expeditiously as possible.

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