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Premier Subaru - Service Center

Branford, CT

4.7
325 Reviews

325 Reviews of Premier Subaru - Service Center

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March 29, 2020

I would leave no stars if I could. Brought my car in for a recall and left with the controls for my heat missing and glove box broken. Shady people and blame customers for lazy techs missing parts. Go else More

by Limp
Recommend Dealer
No
Employees Worked With
Robert Alvine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2020 -

Premier Subaru responded

Mr. Jara/ As you know - that is not fair or accurate. You brought your highly modified WRX - complete with significant historic dash work (down to an incorrectly installed aftermarket) to our dealership for the airbag recall. Our technician documented that the dash had numerous broken clips and, we completed the recall as required. The vehicle left our establishment assembled as best as possible based on the condition it arrived in. The car is in poor condition - at best. You were quite vocal in our establishment - used profanity and, decided to knock over all the traffic cones in the front of our store - and, toss your drink on our driveway (we have the videos that we can share with you). So, the only unprofessional one in this relationship is you. You need to be responsible for the haphazard modifications you have made to your vehicle - and, the pre-existing damage that you have caused.

March 17, 2020

Service Dept is Great!!! The Service Dept at Premier Subaru in Brandford goes out of their way to provide great customer service. They listen well, provide the services reque More

by Marilyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colleen Hickey
March 12, 2020

The new facility is awesome and state of the art. Customers are handled efficiently and quickly. I had to leave my car for several hours due two recalls and was given a beautiful courtesy rental car More

by Moonroof girl
Recommend Dealer
Yes
Employees Worked With
Jamie Russo
March 11, 2020

Dealership is great. Andi Vilches who delivers and explains the car from top to bottom is exceptional. Always has time for us. Don't lose her! More

by Smith135
Recommend Dealer
Yes
Employees Worked With
Robert Alvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Pomerleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Collins, Shaun Daly, Margarita Martinez, Denise Murray, Harry Beardsley
March 04, 2020

Outstanding This was my first visit since I purchased my Forester in Sept. 2019. First I must state that the new physical plant is outstanding, the amenities are More

by 01mor02chl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Wetmore, Dalton Orns, Jamie Russo
February 18, 2020

Quality Service I entered the shiny new dealership and left with a shiny, washed vehicle. Attentive, competent, and amiable staff made the visit a breeze. Only a sour More

by Dean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carissa Kamin
February 05, 2020

Adam was very helpful to us in finding the most suitable car based on our needs. He was straight forward in providing important information and gave us a very good deal. His service was excellent and made t More

by Don and Kaycee
Recommend Dealer
Yes
Employees Worked With
Andi Vilches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Margarita Martinez, Adam Arsenault
January 24, 2020

Kim was a great advisor. She was thorough, professional, very clear in her explanation and and how to resolve the issue with my car quckly. Thanks! More

by rfrohlich
Recommend Dealer
Yes
Employees Worked With
Kim Carleton
January 23, 2020

150,000 mile Make Over This was a our first experience as a customer with this Subaru dealer and we left positively impressed! Scott Collins, Customer Experience Manager, w More

by Denny VL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Collins
January 21, 2020

Efficient and professional First time in new dealership building and found it to be beautiful. Much better experience than before in older facility. Will enhance my experience f More

by TheAlt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Collins
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