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Prestige Imports - Service Center

Lakewood, CO

4.2
478 Reviews

478 Reviews of Prestige Imports - Service Center

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December 20, 2021

Service is always timely and open, with plenty of feedback so I know what is being done, and when to expect completion. More

by batorprair
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Valeruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2021

Exceptional service from start to finish. Corey Robinson is great representative of the dealership, keeping me up to date & the service techs are some of the best in the business More

by mdstr6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Thomas 5 stars
December 16, 2021

The service team at Prestige is great. I have had many good experiences with them through the years. More

by warooney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Marler
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2021

Dustin's customer service was truly exceptional. Kept me informed and sent a driver to pick me up when my service was completed. Would like a call back for one additonal issue. More

by gherwig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Atkins
December 01, 2021

Horrible service department. If you don’t buy their outrageous service package they could care less about you or your car. I had a warranty interior trim place that needed replaced, I was never called More

by Chadsigg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Prestige Imports responded

Mr. Sigg, thank you for your reply and constructive feedback. We always use this to ensure we communicate appropriately with our customers. We apologize for the delay in receiving the part. We are doing everything we can given the current supply chain issues. Our goal was to install your part and perform your software update during a single service visit. However, we should have done a better job of communicating the part delay. Thank you for your understanding.

Dec 02, 2021 -

Chadsigg responded

This had nothing to do with current supply chain issues. The part was ordered, arrived and was going to be put in at next service. I then came in for the computer issues and part was no longer there. I wasn't told this until about 30 hours later when I called to check status before you closed so I could pick up my vehicle to then find out the computer issue was fixed, and other part needed to be ordered AGAIN and would arrive in two and I would get a call to come in for the part to be installed. Two months later still no call, I called parts dept., part was there, and again I had to call to get an appointment to get it installed. Since my second service, the first one I had to pay for, I got the strong impression since I didn't buy your outrageous service package, myself or my vehicle was not a priority.

November 24, 2021

Every time we bring the Q5 back to Prestige for service, it confirms our satisfaction in buying and doing business with Prestige. Your staff is well trained, informative and very professional. Ryan is a More

by Eric.Linneman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2021

First Class!! The experience was wonderful, amazing staff and follow up was on point! Thank you! More

by KHB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max
November 20, 2021

Excellent service. Was one of the easiest and smoothest services on any of my cars ever. More

by francine rosenberger
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
November 19, 2021

Great great great on time meticulous communication perfectionist great great great great great great hreat More

by Etron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2021

Prestige has the best service experience I’ve ever had. They do everything top notch. More

by T Lee
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Valeruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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