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Prestige Volvo
East Hanover, NJ
3,101 Reviews
Prestige Volvo was founded in 1980 and since then we have operated with one goal in mind: 100% customer satisfaction. This commitment has helped make us the state's fastest-growing Volvo dealer. We sell and service exceptional vehicles and believe our customers deserve a dealership experience to match, from courteous, no-pressure sales to efficient, state-of-the-art service. Our goal is to be our customers' dealer for life, we're proud of the number who come back to us again and again, and recommend us to their friends and family.
When you walk into our dealership, whether to purchase a vehicle or visit our Volvo service department, you should feel like a guest in our home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,101 reviews
August 17, 2004
If you choose to visit this dealer, do your price and model research in advance. I warn you! Started to buy a new car, without doing my dollar and cents homework in advance. As I discussed price, the model research in advance. I warn you! Started to buy a new car, without doing my dollar and cents homework in advance. As I discussed price, the salesman persuaded me to feel sorry for him, and asked me to split the difference between the MRSP and the invoice cost. This was supposedly only a couple of hundred dollars, right? <br><br>Wrong. <br><br>Put down a cash deposit, was offering a wire-transfer cash deal, and started doing my homework, a little late, but nonetheless... <br><br>Wouldn't you know it? They were overcharging me by several thousand dollars! Recieved two other quotes/ offers for the same car, one even incluided a premium sound system. <br><br>To make an indignant story, shorter.... Called the salesman as soon as I found out the price difference, he said the other quotes were "at cost." Told him that I'd prefer to use their dealership because of convenience, and could Presitge price match, or come closer to the other quotes? He said, he'd get back to me, right?<br><br>Honest to gosh, next thing I know, no one was picking up the phone, a message was left on my cell phone service. He claimed, I signed a contract, and they expected me to abide by it. I drove straight there, picked up my deposit, and plunked down a deposit on the same vehicle at another dealer.<br><br>Anyway, as the Volvo turns -- I .bumped into a different salesperson while I was out-and-about on the town. Was told that I could switch salespeople. This one, persuaded me to come back, and visit, since supposedly the dealership was rather desperate to move their cars. <br><br>So...I was coaxed back. Everyone saw me walk in. I was shown the cars on the lot, and drifting to the possibility of another model, I was shown various cars, and asked to pick two to test drive. <br><br>Really now! I was seated next to the receptionist now, with my dog, having coffee, when salesperson comes back, looking absolutely crestfallen, and tells me, the manager told her that not only can't I test-drive any cars, the dealership didn't want to do business with me?!<br><br>I called Volvo customer service to complain. Was told all they could do is collect complaints, and nothing more at this point.<br><br>Given my adverse experience at this dealer and the fact that I wouldn't feel comfortable having the vehicle serviced there, regardless of how much I liked the car, I pulled the deposit at the other dealership, and decided to boycott Volvo.<br><br>At a loss where to complain to next, until I stumbled upon this website.....<br><br>This is not only not a friendly place, it underscores the pratfalls unwary buyers (especially female) can come across, unless they are prepared, or whatever.... I think, if you read this far, you probably know what I mean.... More
by Saabstory
