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Preston Superstore
Burton, OH
5,690 Reviews
"The Nicest People Serving the Nicest Guests". Pat Preston and the Preston Team never want to forget our goal of delivering an unparalleled guest experience. From the moment you find us online to the moment you walk through the door --whether shopping for your next vehicle or tuning up your current one -- we want to help! Preston Superstore features new Chevrolet, Ford and Kia models, Certified Pre-Owned vehicles, and a large quantity of quality used cars, trucks, SUV's, crossovers, and commercial vehicles. Your first two years of maintenance is on us with every vehicle purchase! Service Team offers shuttle service, pick up and delivery, loaner vehicles for extended service visits and a complimentary alignment check and car wash with every service visit. Our waiting areas are spacious and provide cable tv, free wifi, guest computers, coffee and hot beverage stations, donuts and vending machines. Check out our reviews and visit Preston Superstore in Beautiful Burton, Ohio!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 5,690 reviews
December 07, 2017
The staff was very friendly and they made me happy I give Preston a excellent review they made me ferl.at home the staff was great my sales person Anthony was a gem he told me Every Thing about my ca I give Preston a excellent review they made me ferl.at home the staff was great my sales person Anthony was a gem he told me Every Thing about my car and made sure I understood and told me if ever I need him for anything to feel free to call him anytime I would recommend Preston to Every one that's looking for a vehicle. Thank you for being such a nice place to come to. More
by Chocolate1
Employees Worked With
Anthomy
December 04, 2017
GREAT JOB BY EVERYONE THEY WORKED WITH US ON OUR TRADE AND THE PRICE OF THE NEW VEHICLE. THEY WHERE VERY FRIENDLY AND EVER OFFERED US PIZZA FOR LUNCH.. WOULD RECOMEND THEY THEY WORKED WITH US ON OUR TRADE AND THE PRICE OF THE NEW VEHICLE. THEY WHERE VERY FRIENDLY AND EVER OFFERED US PIZZA FOR LUNCH.. WOULD RECOMEND THEY TO EVERYONE. More
by 84 cowboys
Employees Worked With
Tony Perry. Ed. Not sure on other names
November 30, 2017
Service Everyone is very helpful. And keep you well informed. The ladies in the service department kept me well informed on what was going on with the car tha Everyone is very helpful. And keep you well informed. The ladies in the service department kept me well informed on what was going on with the car thank you very much.. More
by William Sobe
Employees Worked With
Bob
November 22, 2017
GREAT 1ST EXPERIENCE Leased my first truck and am glad I went to Preston Burton. Everyone goes out of their way to make you feel at home. My salesguy Ken was great! Leased my first truck and am glad I went to Preston Burton. Everyone goes out of their way to make you feel at home. My salesguy Ken was great! More
by happycar
Employees Worked With
KEN IRONS
October 25, 2017
A great experience We are extremely please with our new Equinox. Bill Hale was extremely helpful during our car shopping process! He was very informative and his int We are extremely please with our new Equinox. Bill Hale was extremely helpful during our car shopping process! He was very informative and his interactions did not seem pushy, which we really appreciated. He was very knowledgeable and helped us feel like we were making an informed decision. Bill gave us the right amount of information regarding the controls of the Equinox. We had enough information to safely leave your dealership and an offer for us to stop back in a few days so he could tell us more. Had he given us any more information at that time, it likely would have been overwhelming. We had to return a few days later to sign some papers and were greeted by Bill to make sure we didn't need further explanation. Bill did explain the process regarding the service department. We did not meet the team. I am confident that we will meet them when we need to. I would also like to add that the prompting done by Bill Preston should be recognized. Bill P. said he would do anything he could to help us lease a vehicle that day. We were also considering a vehicle at another dealership. Had it not been for Bill P., we would have left to take some time to compare the two vehicles and make our decision. He made us feel like we got a really good deal and gave us the nudging that we needed. We were very impressed by the interactions we had with your entire staff. Everybody was kind and knowledgeable. We really enjoyed the process. More
by Barb Breznay
Employees Worked With
October 04, 2017
$2371.81 MATTERS MORE TO THEM THAN THEIR CUSTOMERS HORRIBLE Messed up my loan with Key Bank will not take responsibility on how it did happen just blaming Key Bank instead of how it really did happen. HORRIBLE Messed up my loan with Key Bank will not take responsibility on how it did happen just blaming Key Bank instead of how it really did happen. Didn’t offer me NOT ONE THING for all of my time and grief over the loan. NOW I GET A LETTER FROM THEIR ATTORNEY threatening leagal action if I do not turn over Title and GET MY OWN FINANCING IMMEDIATELY... And they tell their attorney they have made several appointments to work it out with me and I REFUSED TO COOPERATE..All that I asked for was a discount on the price for everything that had happened... so $ 2371.81 is that important to them that they are now having their attorney send me a letter about legal action. So I will have to voice HOW PRESTON FORD TREATED ME AS ONE OF THEIR CUSTOMERS WHO HAS DONE NOTHING WRONG. So the bottom line is $ 2371.81 is MORE IMPORTANT TO PRESTON FORD THAN I WAS OR MAKING THIS BAD SITUATION RIGHT. I do know one thing for sure .. myself or anyone in my family and friends are aware of how MONEY MATTERS more to them than their CUSTOMERS and WILL NEVER PURCHASE A VEHICLE FROM THEIR. Because this could happen again to anyone. They say they did nothing wrong it was Key Bank that INEXPLICABLY CANCELED THE LOAN WITHOUT THE KNOWLEDGE OF PRESTON FORD and that they only knew about this because I WAS APPROVED FOR A LOAN BY MY CREDIT UNION TO REFINANCE TO A LOWER INTREST RATE and they needed my payoff amount to process it. But Preston Ford states that I am refusing to cooperate.... How about all my grief and aggravation and time spent on emails, phone calls, writing letters to get no where but here holding Preston Fords Attorneys letter. Every story has two sides and this sad story is mine and I hope this never has to happen to someone else. More
by Samantha
Employees Worked With
Pat Preston, Dan Flack, Mark Clark, Glenda Blevins
September 30, 2017
Very Satisfied Customer We were involved in an accident that had "totalled" our car. We stopped just to look to see what was available. Caitlyn approached us and offered to s We were involved in an accident that had "totalled" our car. We stopped just to look to see what was available. Caitlyn approached us and offered to show us. She answered our questions and showed us what was on the lot. She was very professional, never pushy. She let the cars do the selling themselves. We were so pleased with the friendly, patient way that we were handled that made the purchase the same day. More
by palsab
Employees Worked With
Caitlyn Long
September 29, 2017
Explorer Over all knowledge of the vehicle and the time Bruce took to explain how everything works. Answered every question we had. Great follow up. Friendly Over all knowledge of the vehicle and the time Bruce took to explain how everything works. Answered every question we had. Great follow up. Friendly staff through out facility. More
by Buckeyecar
Employees Worked With
Bruce Steinfurth
August 29, 2017
Mom just bought a new Edge she loves it I They are very nice,friendly and love ease of making appointment for routine like oil change,tire rotation on your computer where you can pick the time They are very nice,friendly and love ease of making appointment for routine like oil change,tire rotation on your computer where you can pick the time More
by Royalcocoa
Employees Worked With
Pat Griffith
August 28, 2017
low pressure not overbearing. They basically let me make my own call. they did not steer me to anything I wasn't interested in. not ill mannered and gave my wife and I plenty of sp They basically let me make my own call. they did not steer me to anything I wasn't interested in. not ill mannered and gave my wife and I plenty of space. More
by dorf reyub
Employees Worked With
kurt,mike and mark
