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Preston Superstore - Service Center

Burton, OH

4.3
159 Reviews

159 Reviews of Preston Superstore - Service Center

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April 15, 2024

Such great people work here. Great / efficient service highly recommend Preston superstore in Burton. The service department is wonderful makes sure my vehicle stays up to date ! More

by Stephanienaomiii18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marv Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Preston Superstore responded

Thank you for your feedback Stephanie! We appreciate your business and recommendation! Thanks again, Jackie Preston

April 12, 2024

It was great the hole experience. all I know is amber did great.thank you More

by freedomundercoating
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Bentley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Preston Superstore responded

Thank you for your feedback and your business! -Jackie Preston

April 06, 2024

We had some miscommunication at first but that was quickly resolved. Work was done well and in a timely manner. Service department was very pleasant and courteous. Thank you! More

by msmso4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brayden
Apr 17, 2024 -

Preston Superstore responded

Thank you for your feedback! We appreciate your patience and your business! Thanks again, Jackie Preston

April 04, 2024

No resolution on how to fix the passenger airbag in my daughter's car. GM corporate was also no help, so now I have an unsafe 2012 vehicle that I'm not sure what to do with. Everyone was kind and explaine More

by Preston Chevy Review
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo
Apr 08, 2024 -

Preston Superstore responded

Thank you for your feedback. As my team explained, we are at the mercy of General Motors in this case. They have discontinued that part for the 2012 Volt and there is nothing on our end we can do about that. I can appreciate your frustration with that but other than trading you out of that vehicle our hands our tied. Let me know if I can help. Jackiep@prestoncars.com Thanks, Jackie Preston

January 26, 2021

Very friendly staff, Customer service is excellent.Unfortunately my new vehicle when purchased was damaged on two different occasions when in for service. Although they made things right Le More

by Fishingcharter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tod Sherrill
December 01, 2019

Another Great Service Experience Always trust the Service Department at Preston - Work is done quickly and exceeds my expectations, What really sets Preston apart is the care and serv More

by garyhackle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hale,Marvette Moore,Pat Preston,Neal Shirk
November 25, 2019

Your staff did an awesome job with my maintenance. All were friendly and courteous. Everything was on time. Cannot rhink if anything else they could have done to make my visit better. More

by tr74
Recommend Dealer
Yes
Employees Worked With
Adam
November 11, 2019

As usual service dept. and stall has always delivered excellent professional service. I appreciate their communications throughout my scheduled visits. It's important to know what's going on with your v More

by Phil
Recommend Dealer
Yes
Employees Worked With
Bill Lane
October 21, 2019

SERVICE RECENTLY The dealership got me scheduled in quick and easy. I did not have to wait for a long time for my vheicle to be done. Now my brakes are better then eve More

by sie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Shirk
October 21, 2019

OUTSTANDING SERVICE Had the car towed in at 9pm was driving away with it fixed at 9am. The vehicle wasn't scheduled for service it was a Sunday evening surprise issue. Be More

by marwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
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