Princeton BMW

Stay Away From them Stay Away from them. (Its about the service department and specific to the Service Adviser that I had) I had to take my BMW X5 there to replace my ti Stay Away from them. (Its about the service department and specific to the Service Adviser that I had) I had to take my BMW X5 there to replace my tired and i had a horrible experience. The Service adviser was very rude and he never returned by call. I had to call multiple times to find out when my car is going to be ready. By the time i got to the dealership my adviser was gone and the Actual invoice was much more than that he quoted over the phone. Also he didn't complete all the work that I had asked him to do. When I asked about it they said he will call me on next day but as expected he never called me. We all buy BMW for the ultimate driving experience and if you wanted the worst service experience you have to visit Princeton BMW. Because of this One person Princeton BMW lost my business.. I will never go there anymore. More

Zero customer service after the sale On March 28 I bought a CPO 2011 BMW X5 from BMW of Princeton, NJ. I am a New York resident so I was given a temporary NJ license plate and the dealer On March 28 I bought a CPO 2011 BMW X5 from BMW of Princeton, NJ. I am a New York resident so I was given a temporary NJ license plate and the dealer was to take care of obtaining my plates from New York. The temporary plate was due to expire on April 17 so a week before that, I started calling BMW of Princeton for an update. I left 2 voicemails for Finance Director DJ Felmey who had taken my money. Neither message was returned. I then called Michael Webb, my first salesman who did not return my call either. With the days slipping by I called again the next morning and spoke to Peggy, the dealer’s receptionist. I told her no one was getting back to me and I needed the paperwork that was sent to NY regarding my registration- I was hoping my local DMV could do something for me. She told me she would get Michael to take care of it. Nothing happened. The next morning I called back and told Peggy I hadn’t heard from anyone- she then got Julie on the phone- my second salesperson and the one who closed the deal. She agreed to help and a few hours later I had an email from their Controller with scans of the bill of sale and my finance agreement but NOTHING regarding the registration paperwork! I called back and asked Peggy to speak to the manager- she gave me to Joe Galizzo. He listened to my story and I asked him to Fedex me another temporary plate so I could use my car but he refused. He promised to get me the paperwork I was requesting. This is now the afternoon of the day the temporary registration expired and I was getting upset. Another email comes over and it has the bill of sale, the finance agreement and a copy of my own driver’s license- BUT NOTHING regarding the registration paperwork! I called Joe back at 5pm and he promised to look into it and call me back that night. I did not hear back. Friday, April 18 I called again and got Peggy on the phone- told her I needed to speak to Joe’s boss because I still did not have the paperwork I requested. She told me Joe was the one in charge because everyone else was on vacation. She also told me that on her next break, she would personally see to it that I got what I wanted. 90 minutes later I had the NY registration paperwork in an email- DATED APRIL 11- the dealer had sat on it for 2 weeks! I called and spoke to Joe. I pointed out that I noticed the date on the paperwork was 2 weeks after I bought the car and he said he was aware of it. I asked him again if he’d send me another temporary plate and he just lost it- started screaming- not speaking loudly but screaming- “I already told you I cannot do that!” I calmly said, “Joe, please lower your voice. Who do you think you are talking to here?” When he continued screaming, I hung up and called BMW NA. My new car sat in my driveway undriveable for a week until the NY plates finally arrived. Numerous employees of BMW of Princeton either lied to me or completely ignored me. The man in charge did both and when I finally had all the facts, instead of apologizing, he lashed out at me- as if I was the problem. At no time did ANY of them offer anything constructive (like the truth about what happened) or even apologize for the problem. If Joe Galizzo was one of my employees, he’d be looking for a new job right now,along with whoever sat on the paperwork for 2 weeks!. Kudos to Peggy for finally doing something that approached customer service but the rest of the staff was either covering their butts, ignoring the problem or outright lying to me. BMW of Princeton has much to learn about customer service after the sale. Just about the worst car buying experience I’ve ever had. Beware of this dealer- once they have your hard earned money, they don’t even want to know your name. More

Rich Lanci and his team in service are excellent. They respond quickly and always make sure the repairs are completed to my satisfaction Great Car Great People Great service.... Cheers to Princeton BMW respond quickly and always make sure the repairs are completed to my satisfaction Great Car Great People Great service.... Cheers to Princeton BMW you made another BMW owner very happy JC More

Purchased a new BMW X5 from Julie Mammino. Wonderful experience from start to finish--friendly and personal. Worked with Laura Fluor and Joe Galizzo as well. Julie was great in explaining all the feat experience from start to finish--friendly and personal. Worked with Laura Fluor and Joe Galizzo as well. Julie was great in explaining all the features of the vehicle and contacting me when the vehicle I wanted came to the dealership. She spent a lot of time with me and that was very appreciated. During the transaction I also dealt with Laura and Joe to finalize the deal and they were also both friendly, transparent and were willing to work with me and explain the questions that I had. At no time did I feel pressured--a first for buying a car!! All in all, a wonderful experience and would absolutely recommend to anyone looking to buy a BMW. More

I would reccomend their service department. Airbag light came on in z3 roadster. Being an older car I thought for sure that I was about to get hit with an extremely pricey service bill. But I figured sinc came on in z3 roadster. Being an older car I thought for sure that I was about to get hit with an extremely pricey service bill. But I figured since its a safety item I might as well get it done and get it done right. They took me in with no appointment, diagnosed the car, and had it fixed all by the next day. Turned out to be a minor item that was a lot more reasonable than I thought. Great experience overall, thanks. More