Princeton BMW

I had purchased the OEM Wheel and Tire Warranty for my new car on the advice of the sales rep. That turned out to be good advice because two months later I had bent two of the wheels. So I took the car in new car on the advice of the sales rep. That turned out to be good advice because two months later I had bent two of the wheels. So I took the car into the service to have then replaced under warranty. When I inspected the new wheels I noticed that they were both scratched and gouged them both during installation. That was my second visit there and I'm not impressed with the quality of their service technicians or their customer service team. More

The rating speaks for itself. I had a fast appointment, got a ride to and from my location. The staff was very friendly and helpful. My service advisor explained the problem and the cost and I had it fixed got a ride to and from my location. The staff was very friendly and helpful. My service advisor explained the problem and the cost and I had it fixed. All in all a very smooth process. The service employees were super nice and curteous. I have absolutely nothing to complain about. In fact, I read reviews elsewhere that did not do the service department justice. Hence my review here. I've had my car serviced at this dealership for 10 years and never had a problem with the service department. I rated the price as good, only because BMW maintenance is not cheap in the first place and I am not qualified to assess pricing across dealerships. More

Had a great experience at this dealership after being soured at Open Road and Flemington BMW. I disliked some of the other dealerships due to either inattentative salesmen or salesmen that were just too soured at Open Road and Flemington BMW. I disliked some of the other dealerships due to either inattentative salesmen or salesmen that were just too pushy for my liking. Joe DiMattia got me into the car that fit my needs best after a short conversation. I enjoyed this conversation because he took the time to actually listen unlike many of the salesmen I encountered during this process. This dealership does a great job of making you comfortable during the buying process. No pushy salesmen or overbearing managers here, just good people. Speaking of managers, Jim Christ was very gracious and accomodating. I'll be shopping here for many years to come! More

Service advisor Luke Stryker is the reason I buy BMWs (5 and counting) from Princeton BMW and not the other dealerships closer to my home. The guy just gets it - I want my car taken care of quickly and rig and counting) from Princeton BMW and not the other dealerships closer to my home. The guy just gets it - I want my car taken care of quickly and right so I don't have to come back. He always makes sure he's got a loaner car for me if I need to leave the car for the day, and he communicatesd with me throughout the day so I can plan when I will pick it up. Plus the dedicated service facility it amazing - from the moment you pull under the protective rood you know you're going to get personalized service, and they don't disappoint. From the first guy who takes your key and opens the door all the way the the lady who gives you your key at the end of the service, they all handle me like professionals. More

Selecting a car that is right for you can be a challenge. But Jim Christ and his team have made this experience easy and wonderful. I felt completely taken care of from start to finish. I was well advised an But Jim Christ and his team have made this experience easy and wonderful. I felt completely taken care of from start to finish. I was well advised and not sold anything I did not want or need. They even handled the return of my old car to the dealership and had my new BMW ready on time for me. A BMW is a reliable and luxurious and fun car. I highly recommend this dealership. More

Overall I was very pleased with dealer. Not pushy and very helpful. Very helpful when setting up financing options. They were able to get the vehicle with the specifications I requested in a reasonabl very helpful. Very helpful when setting up financing options. They were able to get the vehicle with the specifications I requested in a reasonable amount of time. I was kept informed throughout the sales/purchase process. More

I have never dealt with a dealership that is more committed to customer satisfaction that Princeton BMW. From the minute you walk in the door they make sure that they do everything and anything possi committed to customer satisfaction that Princeton BMW. From the minute you walk in the door they make sure that they do everything and anything possible to take care of your needs and to eliminate any problem you may have. It is obvious in the way they conduct their business that they do this because they all actually enjoy doing what they are doing but also that get real enjoyment when they have turned a troubled customer into a relaxed and satisfied customer. This beging when you are greated by a valet who preps your car for service and is followed by the service advisor who explains in terms that the common person can understand what the problem could be and how the problem will be handled and resolved. When your vehicle is in the process of being serviced the service advisor keeps you posted on what they have found and how it can be remedied. There are never any sudden surprises when you come to pick up your vehicle and they hit you with everything at once without notice, talk about sticker shock. As BMW owners we are aware of the expense of keeping these vehicles in the condition that they need to be to keep their value and reliability but Princeton BMW will never tell you that something needs to be addressed unless it is absolutely necessary. If your vehicle needs a particular service on top of what has already been performed the service advisor will let you know that the vehicle needs this particular service but it can probably wait a little bit before it is performed. This allows you to budget your services. This again is complete customer satisfaction especially with todays economy. This is truely what brings customers back to their location rather than another location and that is what it is all about. Thank you for this opportunity to reflect on an organization that truely has everyone focused on their commitment to Complete Customer Satisfaction. More

I really can’t speak highly enough about Alan Causing and the management at Princeton BMW in NJ. They are completely dedicated to the customer and their very best experience in a BMW. We all know that BMW the management at Princeton BMW in NJ. They are completely dedicated to the customer and their very best experience in a BMW. We all know that BMW is known as the “Ultimate Driving Machine” and it is; how good is that if all the rest of the process fails around it? Recently I had reoccurring engine issues with a 2 year old 135i. This is a fantastic car when it is running correctly, but like all machines, it can fail. The bad part was that the repairs were not fixing the problem. I don’t fault the mechanics as much as I do some design issues and plane old mechanical demons that I was not excited to wait around for the fix. I happened to mention this in passing with Alan and he literally sprang into action. Long story short and all the details excluded, in very short order, I had a brand new 2011 135i with every option I wanted and some after market ones too, for a song. I mean it, Princeton went to bat for me with BMW and made them step up and make it right for me. Don’t believe me? Go find out for yourself and talk to any of the sales guys over there or if you are lucky enough, find Alan and make a friend. More

I have been a customer for 4 years now,I currently own 3 BMW's, I have had some issues with one of my BMW's, a 2007 X5, My service advisor, Luke Stryker has been very attentive and friendly in understanding BMW's, I have had some issues with one of my BMW's, a 2007 X5, My service advisor, Luke Stryker has been very attentive and friendly in understanding my concerns and needs during a difficult and, what could be, a frustrating time. He is one of the reasons I recently took delivery of yet another BMW, a 2011 535i. Furthermoore, the entire dealership has been terrific, starting with the general manager, Steven Moore. He took the time to personally address every question and go over all my options when it comes to choices in financing these days. I had also explored the possibility of purchasing a used BMW, the used sales manager, Danny Angelozzi, was extremely helpful and took the time to explain the models and conditions available. It turned out I traded in an older BMW for my new one and Danny was able to give me a very fair price, I look forward to doing business with him, as well as, Princeton BMW again. Sincerly Steven Y Barone More

I've always received excellent service from Princeton BMW and have gone to them for all my sales and service needs for many years. I brought my 2009 X5 in for service today with my Advisor, Frank Menna. and have gone to them for all my sales and service needs for many years. I brought my 2009 X5 in for service today with my Advisor, Frank Menna. I had a flat due to a nail I picked up and Frank took my car in immediately. Frank goes out of his way to make the customer comfortable. He frequently updated me on the progress of the repair and even brought me the nail so I could see what had caused the damage. Frank and his very efficient service technicians had me back on the road very quickly. I've leased 4 vehicles from Princeton BMW over the past years and have always been treated like a most valued customer. I think they're a great dealership. More