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Priority Honda Roanoke

Roanoke, VA

4.6
1,342 Reviews
Thank you for visiting Priority. Priority Automotive is built on such a simple idea: Put the customer first. Those aren't just words. They're our promise. And the meaning behind our name. Because we know that without our customers, we can't succeed. And it keeps them coming back year after year. Today, Priority is one of America's fastest-growing dealership groups. We're proud of that, and even prouder that you are considering Priority for your next vehicle purchase. Dennis Ellmer, President, Priority Automotive
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3311 Peters Creek Road

Roanoke, VA

24019

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Showing 1,342 reviews

October 31, 2024

Dwayne is the absolute BEST! !! Very pleased with everything!! Thank you! Couldn’t be more pleased!!! More

by MDREWRYCATS
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2024

The dealership always does great with providing information about your vehicle and is excellent with repairs More

by COLEMANKAMARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2024

Dropped my car off in May regarding an issue and was told it was a system update that Honda was aware of and I would be contacted once the update was done. When I took my car in for my oil change I mentioned More

by oreotaz
Recommend Dealer
No
Employees Worked With
Adam Garst
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2024

Communicated expectations directly, followed through and clearly outlined work done. Pleased with his thoroughness and care. More

by passagecreek18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

October 30, 2024

Excellent service! Taylor was kind and considerate. She was prompt, and kept us updated on the work! More

by brt4jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

October 30, 2024

Service was great. Pick up was faster than expected. And he was very friendly and helpful. More

by sungjinpark503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. Daniel and our team appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

October 30, 2024

Daniel was prompt and knowledgeable about service for my car as well as friendly and professional. The dealership is clean and always ready when I drive into the garage for service. I feel important as a cu More

by KITTYCENTRAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Priority Honda Roanoke responded

Kitty, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Daniel and our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

October 30, 2024

Dealer was very helpful in a bad situation. I had scheduled my appointment on line.It was supposed to be a wait but something happened and it was a drop off. They worked me in as I had appoin More

by HUFFY05281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Strickler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

October 30, 2024

Richard, Jeffrey and Jamal were great to deal with. Top notch customer service from those guys. They were above and beyond and were very accommodating. Thank you. I do not appreciate being lied to b More

by SASSYCHIC9999
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Priority Honda Roanoke responded

Thank you for your review. It has been a pleasure serving you! Quality customer service is always our number one priority, and we appreciate your honest input. Thank you again for choosing Priority Honda Roanoke! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 30, 2024

Courteous, helpful, caring, good follow up. Nice, clean facility. Provided most things I asked for in addition to vehicle purchase. More

by BOBCARP1025
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Mohr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Zastrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Pimlott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Priority Honda Roanoke responded

Bob, Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

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