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Priority Honda Roanoke

Roanoke, VA

4.6
1,376 Reviews
Call Dealership (540) 900-6701
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3311 Peters Creek Road

Roanoke, VA

24019

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1,376 Reviews of Priority Honda Roanoke

October 25, 2024

I left my car for an oil change at my appointment time of 7:45 am. I came back at 3 pm and sadly it was not ready yet. I had to wait an additional hour. If I make an appointment I believe my vehicle should b More

by bowwoman218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Jennifer Tucker, Daniel Strickler
Report | Print
Oct 25, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

October 25, 2024

I’ve had to bring my car in there several times in short amounts of time. Very very expensive. Some of this could’ve been avoided in my opinion but thankful for Daniel and his awesome customer service!!!!! More

by BM.SHORT1424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Stump, Jennifer Tucker, Daniel Strickler
Report | Print
Oct 28, 2024 -

Priority Honda Roanoke responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Neal Young NealYoung@lithia.com

October 24, 2024

Everyone treated me politely and I felt no pressure to make a purchase. Also all acted most professionally. More

by FINCASTLETUCKERS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Kevin Mohr, Rachel Zastrow, John Busher, Daniel Leacock
Report | Print
Oct 24, 2024 -

Priority Honda Roanoke responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 24, 2024

Great dealership and service. Wait time was less than an hour. Clean waiting area and just all around great service. More

by CAMPBELLBUFFY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
Oct 24, 2024 -

Priority Honda Roanoke responded

Buffy, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

October 24, 2024

They were friendly and very professional as soon as I brought my car for service . Had a wonderful conversation and attitude. More

by CBELL15035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Report | Print
Oct 24, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

October 24, 2024

Priority Honda has the best service department I have ever worked with. I was very impressed. More

by BARBWINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Report | Print
Oct 24, 2024 -

Priority Honda Roanoke responded

Barb, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Honda Roanoke, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

October 24, 2024

Adam was my service tech and he was very nice and explained everything very well More

by SABBOTT1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Report | Print
Oct 25, 2024 -

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are so glad that Adam had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

October 24, 2024

Service was quick and they stayed in touch while work was being done prices are to high on car deals More

by JMIKEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Report | Print
Oct 25, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

October 24, 2024

Adam was a great service tech. He explained everything and the cost involved. He was a very nice and knowledgeable young man. More

by SABBOTT1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Report | Print
Oct 25, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Adam and our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

October 24, 2024

Good experience. Quick service. Kind individuals. Well maintained dealership, We were pleased with our service experience More

by carolineethomsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan, Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Report | Print
Oct 24, 2024 -

Priority Honda Roanoke responded

It's great to hear that you had such a positive experience, Caroline. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

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