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Priority Honda Roanoke

Roanoke, VA

4.6
1,376 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,376 Reviews of Priority Honda Roanoke

October 10, 2024

Service advisor was good. But the issue I brought my car in for wasn't going to be fixed so I picked it up with nothing being solved. Needed almost $3,500 worth of work and no More

by MUSTANGCARTER46
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Strickler
Oct 14, 2024 -

Priority Honda Roanoke responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Neal Young NealYoung@lithia.com

October 10, 2024

I love the service I get when I take my vehicle there everyone is so nice and make me feel at home. They always do a good job when servicing my my car. More

by CRISTYWOOD91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Oct 11, 2024 -

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

October 09, 2024

I was only in for a state inspection. It took just barely an hour and I was very pleased with the service department and the way I was treated! They make you feel like part of the Priorit More

by KSP3348
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Oct 09, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

October 09, 2024

People there is very professional and polite. I also saw the new cars in exhibition. Thanks More

by JGRIVERAC
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Jennifer Tucker, Daniel Strickler
Oct 09, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

October 09, 2024

Always polite, courteous, very professional and knowledgeable; service and personnel are GREAT! Would gladly recommend! More

by SMAVA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Oct 10, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. Adam, Daniel. and our team appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

October 09, 2024

Work was done in a timely manner. The staff was friendly and answered any concerns I had More

by JANBURTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Oct 09, 2024 -

Priority Honda Roanoke responded

Jan, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

October 09, 2024

Taylor is super sweet. When I have my cars worked on I like to speak with the person whom worked on the car because it makes the experience more reassuring. So, I would lik More

by Amber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Oct 09, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review, Amber. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Neal Young NealYoung@lithia.com

October 09, 2024

10/10 all around experience especially as a first time car buyer! Very helpful and informative More

by Tierra McGinnis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Spencer, Larry Dunn
Oct 10, 2024 -

Priority Honda Roanoke responded

Tierra, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 09, 2024

They were great people and very helpful when buying a new car. I would recommend buying from them. More

by Jhbryant321
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Spencer, Ryan Pimlott, Isac Henderson
Oct 10, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 09, 2024

All 4 of my tires were loose when it left the dealership, after my 50.000 mile service. I ended up on the side of the road with 4 loose tires. My husband tightened the tires. The dealership rechecked the tir More

by GENIELOUISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker
Oct 09, 2024 -

Priority Honda Roanoke responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Neal Young NealYoung@lithia.com

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