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Priority Honda Roanoke - Service Center

Roanoke, VA

4.7
285 Reviews

285 Reviews of Priority Honda Roanoke - Service Center

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April 18, 2024

Adam was very courteous and professional. I like that I was updated throughout the process of work on my car. I would definitely recommend Priority Honda. More

by mbwelch09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Priority Honda Roanoke responded

We're glad to know that Adam and our team at Priority Honda Roanoke provided you with a professional service experience. Thank you for sharing your review and recommendation - we truly appreciate the support! See you next time, safe travels!

April 18, 2024

Service was exceptional ! !parts mgr and staff very helpful, looking forward to the next visit More

by MBROSS68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Alls
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Mosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Priority Honda Roanoke responded

We're happy to hear that you received exceptional service from our team at Priority Honda Roanoke! We appreciate you sharing your positive feedback, and we're looking forward to assisting you in the future at your next visit.

April 18, 2024

Clean, fair, honest . Always returns calls which some dealerships do not . Sales department and service advisors are very attentive and take time to explain everything tho More

by scorpion__2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Mosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Dunn , Sales Department
Apr 18, 2024 -

Priority Honda Roanoke responded

We appreciate you sharing your positive feedback regarding your experience with our team at Priority Honda Roanoke! We aim to provide attentive, informative service to our customers in all areas of our dealership, so it's wonderful to know that this was reflected throughout your visit. Thank you for recommending us, safe travels!

April 18, 2024

My experience at Priority Honda was very efficient and excellent. Brian explained everything very well. More

by CAPTIGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your great experience! We're happy to hear that you received excellent customer service throughout your visit. We look forward to serving you again in the future, have a great day!

April 18, 2024

Priority Honda Roanoke has the best customer service and service team I have ever used. More

by DCMEYER76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024 -

Priority Honda Roanoke responded

We appreciate you sharing your great experience with our service team at Priority Honda Roanoke! We're thrilled to learn that you received top-notch customer care throughout your visit. We look forward to serving you again in the future, safe travels!

April 18, 2024

My coolant was empty…. They never “ topped off” like they said they would. I have had issues where no oil was in my car after oil change. More

by ourqtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Priority Honda Roanoke responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

April 18, 2024

From sales to getting maintenance done, everyone I have dealt with has been awesome. Anytime someone tells me they are looking for a vehicle, I tell them to go to Prioirty Honda. More

by MISSLILAC03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Priority Honda Roanoke responded

We're thrilled to know that you've had such positive experiences with our team at Priority Honda Roanoke! Thank you for recommending us, we truly appreciate it.

April 18, 2024

We have always had exceptional service at Priority in Roanoke. The staff is professional and friendly. Taylor is awesome and goes above and beyond to help in any way she can. It’s always a pleasure to se More

by TNTFOWLER98
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Taylor and our team here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024 -

Priority Honda Roanoke responded

We're happy to hear that you consistently receive exceptional service from Taylor and our Priority Honda Roanoke team throughout your experiences. We strive to go above and beyond in all we do, so it's wonderful to know that this is reflected during your visits. Thank you for the review, we hope to serve you again in the future!

April 18, 2024

Good service and Adam is a true professional, which makes my service visits very pleasant. More

by DONNAJEFFERSON58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Priority Honda Roanoke responded

We're happy to hear that you had a top-notch experience with Adam at Priority Honda Roanoke! Thank you for sharing your review, we hope to assist you again in the future with any vehicle needs.

April 18, 2024

Dealership and service personnel finished my service on the same day in which it was scheduled. More

by JLAWW
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rollins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Priority Honda Roanoke responded

We aim for efficiency and timeliness within all we do, so it's wonderful to know that our team was able to reflect this throughout your visit. Thank you for sharing your review, we look forward to serving you again in the future at Priority Honda Roanoke!

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