Priority Lexus Newport News

My experience is always a great one when I take my vehicle in to get serviced from big to small jobs. I'm glad im a Lexus owner. vehicle in to get serviced from big to small jobs. I'm glad im a Lexus owner. More

The technician was very professional & courteous. He explained all scheduled maintenance and estimated wait time. The lounge area was very clean and all maintenance were completed in the estimated He explained all scheduled maintenance and estimated wait time. The lounge area was very clean and all maintenance were completed in the estimated wait time. Keep up the good work! More

Everyone is so friendly and very helpful. Jose was in constant communication and provided me with timely status updates. Excellent customer service! Jose was in constant communication and provided me with timely status updates. Excellent customer service! More

Priority Lexus always is the most professional, and most of all, knowledgeable when it comes to maintenance on my Lexus. The service staff is always accommodating. Great service team! Ill be back! of all, knowledgeable when it comes to maintenance on my Lexus. The service staff is always accommodating. Great service team! Ill be back! More

Without a doubt Lexus Priority in Newport News has one fantastic crew working for them. From the moment I stepped into the door until my scheduled departure, I was treated with such a respectful and carin fantastic crew working for them. From the moment I stepped into the door until my scheduled departure, I was treated with such a respectful and caring staff that I felt much like royalty as my car was pampered to its complete required safety recall and programmed inspections. Thank you for making my day Priority. More

I was very impressed with the attention my car was given at my first service appointment. Darrell did a wonderful job and I loved the video! at my first service appointment. Darrell did a wonderful job and I loved the video! More

This is my second Lexus. Fifty per cent of my decision to buy another Lexus was the service and the service personnel! I have always been treated “ like family” and always re Fifty per cent of my decision to buy another Lexus was the service and the service personnel! I have always been treated “ like family” and always received outstanding service on my vehicle! When the service was over 2 hours , I have always been given a loaner. Now you even get to see a video of what is being done to your car while you wait. FIVE stars all the way!!!! A grateful Lexus owner! Pat Prentiss More

Service was prompt and efficient. I was informed of the progress via text messages and pictures. I was informed of the progress via text messages and pictures. More

Everyone in the service department was great! !! They were very friendly. I didn't have to wait long service. Thats a huge plus. Darrell was very informative and wasn't pushy at all. Thank you for !! They were very friendly. I didn't have to wait long service. Thats a huge plus. Darrell was very informative and wasn't pushy at all. Thank you for my wonderful experience More

Excellent service for my Lexus. They sent me a video of everything going on with my truck, got it inspected, tires mounted and rotated, flawless, and even washed and vacuumed it. They sent me a video of everything going on with my truck, got it inspected, tires mounted and rotated, flawless, and even washed and vacuumed it. More