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Priority Lexus Newport News
Newport News, VA
631 Reviews
At Priority Lexus Newport News, it’s our mission to provide the drivers of Newport News and all surrounding areas with prestigious, luxury vehicles. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. We are your premier Newport News dealer. Priority Lexus Newport News News serving Newport News, Williamsburg, York County, Hampton, and Poquoson.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 631 reviews
October 03, 2025
Priority Lexus always is the most professional, and most of all, knowledgeable when it comes to maintenance on my Lexus. The service staff is always accommodating. Great service team! Ill be back! of all, knowledgeable when it comes to maintenance on my Lexus. The service staff is always accommodating. Great service team! Ill be back! More
by Monkey_Man
October 03, 2025
Everyone is so friendly and very helpful. Jose was in constant communication and provided me with timely status updates. Excellent customer service! Jose was in constant communication and provided me with timely status updates. Excellent customer service! More
by askipper
Employees Worked With
Jose
October 02, 2025
Without a doubt Lexus Priority in Newport News has one fantastic crew working for them. From the moment I stepped into the door until my scheduled departure, I was treated with such a respectful and carin fantastic crew working for them. From the moment I stepped into the door until my scheduled departure, I was treated with such a respectful and caring staff that I felt much like royalty as my car was pampered to its complete required safety recall and programmed inspections. Thank you for making my day Priority. More
by Rita.obrien
Employees Worked With
Latoya
September 24, 2025
I was very impressed with the attention my car was given at my first service appointment. Darrell did a wonderful job and I loved the video! at my first service appointment. Darrell did a wonderful job and I loved the video! More
by patgryder
September 17, 2025
Service was prompt and efficient. I was informed of the progress via text messages and pictures. I was informed of the progress via text messages and pictures. More
by Sue
Employees Worked With
September 17, 2025
This is my second Lexus. Fifty per cent of my decision to buy another Lexus was the service and the service personnel! I have always been treated “ like family” and always re Fifty per cent of my decision to buy another Lexus was the service and the service personnel! I have always been treated “ like family” and always received outstanding service on my vehicle! When the service was over 2 hours , I have always been given a loaner. Now you even get to see a video of what is being done to your car while you wait. FIVE stars all the way!!!! A grateful Lexus owner! Pat Prentiss More
by Pat Prentiss
September 16, 2025
Everyone in the service department was great! !! They were very friendly. I didn't have to wait long service. Thats a huge plus. Darrell was very informative and wasn't pushy at all. Thank you for !! They were very friendly. I didn't have to wait long service. Thats a huge plus. Darrell was very informative and wasn't pushy at all. Thank you for my wonderful experience More
by JessieP
September 13, 2025
Service department young man named Darrell was a good rep for the Lexus dealer service department. Good job. for the Lexus dealer service department. Good job. More
by Efmaxx.ef
Employees Worked With
September 13, 2025
Excellent service for my Lexus. They sent me a video of everything going on with my truck, got it inspected, tires mounted and rotated, flawless, and even washed and vacuumed it. They sent me a video of everything going on with my truck, got it inspected, tires mounted and rotated, flawless, and even washed and vacuumed it. More
by audiogti
Employees Worked With
September 05, 2025
Latoya was great she always effectively addresses m concerns regarding my vehicle she provides great customer service concerns regarding my vehicle she provides great customer service More
by Mizpjh
Employees Worked With
