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Priority Lexus Newport News

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.9
639 Reviews
At Priority Lexus Newport News, it’s our mission to provide the drivers of Newport News and all surrounding areas with prestigious, luxury vehicles. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. We are your premier Newport News dealer. Priority Lexus Newport News News serving Newport News, Williamsburg, York County, Hampton, and Poquoson.
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12831 Jefferson Avenue

Newport News, VA

23608

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Showing 639 reviews

November 18, 2025

The sale went smooth and all the team members were helpfull. A l l good!! More

by Stephen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Taylor, amanda, brandon
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Nov 19, 2025 -

Priority Lexus Newport News responded

That's wonderful to hear! We're so glad your sale went smoothly and that all the team members were helpful. Thank you for sharing your positive feedback!

November 18, 2025

Priority Lexus Newport News was the best dealership experience I’ve had. Sales and finance staff were professional and weren’t pushy. Was in and out quick and painlessly. More

by xmfan7838
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Gaul
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Nov 18, 2025 -

Priority Lexus Newport News responded

Thank you for the fantastic feedback! We are thrilled that our Priority Lexus Newport News team made your visit seamless and enjoyable. Safe travels ahead!

November 16, 2025

Helpful and friendly service advisors. . Through vehicle check by mechanics. Great explanations of services needed. More

by DD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose - Service Advisor
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Nov 18, 2025 -

Priority Lexus Newport News responded

We are so pleased you found our team helpful and informative! Thank you for choosing Priority Lexus Newport News and for sharing your experience with our team. We hope to see you back in the future! Safe travels!

November 12, 2025

Very prompt and always do a great job with service. I love the video updates provided explaining service done. More

by nydeeva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2025 -

Priority Lexus Newport News responded

That's wonderful to hear! We're so glad we are very prompt, always do a great job with service, and that you love the video updates provided explaining the service done. Thank you for sharing your positive feedback!

November 04, 2025

Just a good dealership, both sales and service. Worth the drive of over 100 miles to get there. More

by smtscottyt67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohamad Mayassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick (Frenchie) Antar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2025 -

Priority Lexus Newport News responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 28, 2025

Corey came to my rescue! I was at my Lease end and I needed to turn my car in. With patience and understanding, Corey found a beautiful replacement for my Lexus ES 350! He is More

by mahogany217
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey, Latoya
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Oct 28, 2025 -

Priority Lexus Newport News responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

Oct 28, 2025 -

Priority Lexus Newport News responded

Thank you for choosing Priority Lexus Newport News and for sharing your awesome feedback about Latoya. We're so pleased she made the process so seamless. Congratulations on your new car!

October 12, 2025

My experience is always a great one when I take my vehicle in to get serviced from big to small jobs. I'm glad im a Lexus owner. More

by Mr. Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell
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Oct 13, 2025 -

Priority Lexus Newport News responded

Mr. Jones, thank you for sharing your experience! We are proud to have you as a customer at Priority Lexus Newport News and we look forward to assisting you again in the future.

October 08, 2025

The technician was very professional & courteous. He explained all scheduled maintenance and estimated wait time. The lounge area was very clean and all maintenance were completed in the estimated More

by Claytonr2d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohamad Mayassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick (Frenchie) Antar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2025 -

Priority Lexus Newport News responded

We’re grateful and proud to hear that you had such a positive experience with our team! Thanks for choosing Priority Lexus Newport News! See you next time!

October 03, 2025

Everyone is so friendly and very helpful. Jose was in constant communication and provided me with timely status updates. Excellent customer service! More

by askipper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Oct 03, 2025 -

Priority Lexus Newport News responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Lexus Newport News, we look forward to having you as a valued customer for many years to come!

October 03, 2025

Priority Lexus always is the most professional, and most of all, knowledgeable when it comes to maintenance on my Lexus. The service staff is always accommodating. Great service team! Ill be back! More

by Monkey_Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latoya.
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Oct 03, 2025 -

Priority Lexus Newport News responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Lexus Newport News.

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