Priority Lexus Newport News

We had a wonderful experience getting our new Lexus at the Charles Barker Newport News location. Normally, I view buying vehicles as a stressful/elongated process but that was not the case today. It was the Charles Barker Newport News location. Normally, I view buying vehicles as a stressful/elongated process but that was not the case today. It was so smooth and without pressure tactics. Mohammad was very attentive to us, answered all our questions. We highly recommend him. We will only buy Lexus from now on. More

Tire issue on 2019 ES350. I have had 3 sets of tires on a brand new 2019 ES350. The first set was replaced within 200 miles of purchase. The second set was recently replaced wi I have had 3 sets of tires on a brand new 2019 ES350. The first set was replaced within 200 miles of purchase. The second set was recently replaced with less than 20,000 miles on the car. Originally I was told I had to go to a Bridgestone dealer to get this resolved but after speaking to my salesman (Mohamad Mayassi) & the service manager (Angela Hoover); I was told I could get a new set of tires at 1/2 price. I asked the General sales manager (Thomas Cahoon) if they would sell me tires at cost & discount the labor & he agreed immediately. Charles Barker took a very dissatisfied customer & did the necessary things to make me a lifetime customer. Thanks to all who were involved! More

Ultra Professionals who sell Ultra Luxury Cars Mohamad Mayassi and Tony Rutherford were Exceptional. They were Honest, Professional, and Straightforward! They went out of their way to find the ex Mohamad Mayassi and Tony Rutherford were Exceptional. They were Honest, Professional, and Straightforward! They went out of their way to find the exact car I wanted; and sold it at a great price. I would repeat the experience any day! More

What an amazing experience, they made buying my Lexus so easy ... Salesman Matt Perez was so experienced and helpful ... great customer service. I love my Lexus easy ... Salesman Matt Perez was so experienced and helpful ... great customer service. I love my Lexus More

Above Reproach First and foremost I am greatful for the service that was rendered to me by Mohamad and the Lexus staff. I have been a returning customer of Charles First and foremost I am greatful for the service that was rendered to me by Mohamad and the Lexus staff. I have been a returning customer of Charles Barker Lexus for years. it was a bitter sweet in returning without My Loving deceased wife, She really enjoyed the Charles Barker Lexus staff in Newport News..I am greatful to God for the compassion that was shown to me at the dealership ! words can not describe the feelings and the emotions that I am still feeling inside . Mr Mohamad and the Charles Barker staff may God continue to bless each one of you is my prayer! Pastor Michael Langley Smithfield VA More

In the midst of the COVID19 pandemic our salesman, Matt Perez, was personable, patient, knowledgeable and made our car buying experience comfortable and successful! Thanks! Perez, was personable, patient, knowledgeable and made our car buying experience comfortable and successful! Thanks! More

personnel friendly, site clean, generous water offerings Sales rep Mo was very knowledgeable about RX 350 and patient answering questions and explaining all the "bells and whistles" of the vehicle. All in a Sales rep Mo was very knowledgeable about RX 350 and patient answering questions and explaining all the "bells and whistles" of the vehicle. All in all, a pleasant car buying experience. More

I will never purchase another vehicle from any other dealership ever again. From initial contact to vehicle delivery, everything was perfect. The team was awesome and my salesperson, Matthew, was outsta dealership ever again. From initial contact to vehicle delivery, everything was perfect. The team was awesome and my salesperson, Matthew, was outstanding! More

Our 3rd Lexus purchase was perfect, just like the first two. Matt Perez and Tony Rutherford are consummate professionals who treat you with respect. We worked with Tony on our two previous purchases. This was th Matt Perez and Tony Rutherford are consummate professionals who treat you with respect. We worked with Tony on our two previous purchases. This was the first time we worked with Matt. Matt made us feel comfortable and provided us with every detail we inquired about. We never felt pressured. Tony and Matt worked seamlessly with each other and with us. The day after the purchase Matt spent a couple hours with my wife going over each feature and question she had. We know we’re just a couple of many Charles Barker Lexus customers but Tony and Matt made us feel special, and gave us a great price on our 2020 Lexus 350. It is spectacular and now with a superior touch screen heads up display. We should also mention that servicing our previous Lexus’s was easy to arrange and were enjoyable experiences. We highly recommend Charles Barker Lexus sales and service. Thank you, we’ll be back. More