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Priority Lexus Newport News
Newport News, VA
683 Reviews
At Priority Lexus Newport News, it’s our mission to provide the drivers of Newport News and all surrounding areas with prestigious, luxury vehicles. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. We are your premier Newport News dealer. Priority Lexus Newport News News serving Newport News, Williamsburg, York County, Hampton, and Poquoson.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 683 reviews
June 19, 2026
They found a fault in my lane keeping assist function and identified the fix. They ordered the parts and made the repairs in a timely manner. They provided a loaner car of the same model. All went well. identified the fix. They ordered the parts and made the repairs in a timely manner. They provided a loaner car of the same model. All went well. More
by ken.spencer49
Employees Worked With
June 18, 2026
We were treated very well by Edwin and happy with his continued contact with us on what was going on with my car. continued contact with us on what was going on with my car. More
by liza9roy
Employees Worked With
June 17, 2026
Was greeted politely when I drove in for service. Excellent customer service car is great. Excellent customer service car is great. More
by tremar0105
June 15, 2026
Overall we have had a very good experience and would highly recommend the dealership. The one item that was not mentioned was the 12V battery is located in a compartment under the rear storage deck highly recommend the dealership. The one item that was not mentioned was the 12V battery is located in a compartment under the rear storage deck More
by rexprosser
Employees Worked With
Shain Hoover
June 15, 2026
Mohamed was extremely friendly, helpful, and diligent and helping me select the right vehicle. You should definitely go see him before buying a car. I have bought two vehicles from him now and helping me select the right vehicle. You should definitely go see him before buying a car. I have bought two vehicles from him now More
by rick
June 11, 2026
Darrell was great kept me posted through the whole process,great work performed in a timely fashion process,great work performed in a timely fashion More
by johnpolson5
June 11, 2026
Great customer service. Knowledgeable, courteous and assisted in all ways. The techs were awesome too. Very knowledgeable. Very impressive team work Knowledgeable, courteous and assisted in all ways. The techs were awesome too. Very knowledgeable. Very impressive team work More
by Lex2025
Employees Worked With
Edwin
June 10, 2026
Upon arrival I was politely welcomed by several employees. I had planned on leaving my car and returning after the service was completed. It only took about 10-15 minutes to complete the necessary employees. I had planned on leaving my car and returning after the service was completed. It only took about 10-15 minutes to complete the necessary paperwork for the loaner car, do a walk around and familiarize my self with the car. The "loaner car lady" (I forgot her name) was great. While I was at home I received a video from the technician showing the areas of the car that he was checking along with a recommendation. I'm very satisfied and confident with the quality of the work. I will not hesitate to use their services again. More
by bmc1013
Employees Worked With
Other Employees :
Darrell, The light skinned woman with tatoos, gentleman who moves the cars (we talked about my NY Knicks)
June 08, 2026
The technicians and all other employees were very polite, courteous, and helpful in every way. I would recommend this dealership very highly. courteous, and helpful in every way. I would recommend this dealership very highly. More
by Carloyn
Employees Worked With
