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Priority Lexus Newport News
Newport News, VA
631 Reviews
At Priority Lexus Newport News, it’s our mission to provide the drivers of Newport News and all surrounding areas with prestigious, luxury vehicles. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. We are your premier Newport News dealer. Priority Lexus Newport News News serving Newport News, Williamsburg, York County, Hampton, and Poquoson.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 631 reviews
July 26, 2025
Excellent customer service from Darrell. Assisted me in getting a loaner while my car was being repaired. He went over and above to keep me informed about my vehicle. Assisted me in getting a loaner while my car was being repaired. He went over and above to keep me informed about my vehicle. More
by Krbruington
Employees Worked With
Darrell
July 25, 2025
Mr. Mayassi was AWESOME!! He is definitely my #1 sales consultant for future buys. Thank You for everything at the purchase! consultant for future buys. Thank You for everything at the purchase! More
by laceymoody29
Employees Worked With
July 24, 2025
Excellent service, made you feel important, cared about your car as their own! Definitely recommend!! your car as their own! Definitely recommend!! More
by GranHoney
Employees Worked With
July 20, 2025
On time appointment. Darrell listened to my concerns and issues, took the vehicle and assured they would investigate. Documented their findings, detailed inside and out Darrell listened to my concerns and issues, took the vehicle and assured they would investigate. Documented their findings, detailed inside and out and told me to see if problem reoccurred to contact them immediately. Satisfaction guaranteed with Darrell and the crew. More
by Roger
Employees Worked With
July 10, 2025
Excellent service! I love how they update you with video while your car is being serviced. I love how they update you with video while your car is being serviced. More
by mspencer
July 10, 2025
Excellent service department. Would recommend Priority Lexus to everyone. If you love your Lexus like like we love ours I would highly recommend them. Would recommend Priority Lexus to everyone. If you love your Lexus like like we love ours I would highly recommend them. More
by Judicialwatcher
Employees Worked With
July 07, 2025
Easy to make an appointment. Quick check-in. Staff was pleasant and competent. In addition to service advisor keeping me informed, the dealership has an excellent and superb s Quick check-in. Staff was pleasant and competent. In addition to service advisor keeping me informed, the dealership has an excellent and superb set of tools keeping me informed online onservice progress every step of the way. More
by Ebumiii
Employees Worked With
June 24, 2025
They made us feel special. Got car service from them to Costco while they worked on the car. Frenchie was very helpful explaining the features of the car! They are very polite Got car service from them to Costco while they worked on the car. Frenchie was very helpful explaining the features of the car! They are very polite and kind! More
by Jvlelah
June 20, 2025
Excellent service from Priority Lexus in Newport News. Kyera was a wonderful person who made sure everything with your car is perfect and gave the absolute best customer service! Thank you to Kyera and Le Kyera was a wonderful person who made sure everything with your car is perfect and gave the absolute best customer service! Thank you to Kyera and Lexus for making my service visit so great! More
by Thomas
Employees Worked With
Kyera
June 19, 2025
Nice and informative about the whole experience keep me informed about what was going on and when the would be done over all good experience informed about what was going on and when the would be done over all good experience More
by jay.conaway23601
