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Puente Hills Ford - Service Center

City of Industry, CA

4.5
225 Reviews
Call Service Center (626) 346-5900

225 Reviews of Puente Hills Ford - Service Center

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September 23, 2023

The 550 truck is actually a motorhome that needed to be serviced for a recall. And they came to me and serviced it at my residence, which made it very convenient and nice thanks. More

by AGUSTIN.COVARRUBIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 26, 2023 -

Puente Hills Ford responded

We're glad to hear that we could provide convenient and at-home service for your motorhome's recall. Customer convenience is important to us, and we appreciate your feedback.

Helpful
September 23, 2023

Took care of everything I needed. Gave me confidence that my older car is still safe to drive. More

by PNPCONRAD
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Puente Hills Ford responded

We're delighted to hear that we could take care of your needs and give you confidence in the safety of your older car. Customer safety and satisfaction are important to us, and we're here to assist you with any future automotive needs or questions you may have. Thank you for choosing us!

Helpful
September 23, 2023

Frendly staff that answered my questions and made good coffee! Service was Good and left inside of My Truck Clean! More

by mikebartelgas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell, Emmanuel Glock
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Sep 26, 2023 -

Puente Hills Ford responded

We're pleased to hear that you had a positive experience with our friendly staff, good coffee, and clean truck after service. Customer satisfaction is important to us, and we're here to assist you with any future automotive needs or questions you may have. Thank you for choosing us for your service!

Helpful
September 22, 2023

Paid $129. 57 for "the works" package which includes oil/filter change, tire rotation, etc. Tires WERE NOT rotated... The front passenger side wheel has very not More

by WALTERHOFER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Puente Hills Ford responded

Hello Sir- My name is James Ramos and I am the General Manager here at Puente Hills Ford. I have researched your Service here at the Dealership and we did perform all the Services that you paid for but was not able to rotate the tires on passenger side of your Vehicle due to the rear wheel tire not being safe to put on the front of your vehicle. We did pull all your wheels off and thoroughly inspected your brakes to see if they needed replacement. I do apologize if we did not communicate with you the reason why we did not rotate the passenger side tires. I will make sure to continue mentoring the staff on communication. Thank you for your business and please contact me directly if I can be of further assistance to you. James Ramos General Manager 626-723-7601- Direct

Helpful
September 21, 2023

Michelle is attentive and is always willing to work out solutions! She knows how to take care of her customers More

by GALC8888
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Puente Hills Ford responded

Thank you for recognizing Michelle's attentive and customer-focused approach. We're pleased to hear that she goes the extra mile to work out solutions for your needs. If you ever have any more questions or require further assistance, please feel free to reach out. Your satisfaction is important to us, and we look forward to serving you again in the future. Safe and happy driving!

Helpful
September 21, 2023

Great service and super fast. Everything was good I waited at the service station and could get my car back earlier as expected. More

by sven.rosenbeiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Glock
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Sep 21, 2023 -

sven.rosenbeiger responded

Great service - Thanks FORD Team

Sep 22, 2023 -

Puente Hills Ford responded

We appreciate your positive feedback! It's fantastic to hear that you had a great service experience and that it was efficient. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. We're here to help, and we look forward to assisting you again when needed. Safe travels!

Helpful
September 21, 2023

Good people clean dealership not overly salesy accommodated a last minute request to fix battery More

by SID.UMAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro and Maurice, Emmanuel Glock
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Sep 22, 2023 -

Puente Hills Ford responded

Thank you for taking the time to share your experience with us! We're delighted to hear that you found the dealership clean and the staff accommodating. Providing a non-pushy and customer-friendly environment is essential to us. If you ever have more requests or need assistance with anything related to your vehicle, please feel free to reach out. We're here to help, and we appreciate your business!

Helpful
September 21, 2023

Everything was fine. I glad we didn't leave the are because we got a call that the work was done within 90 minutes. More

by SMOTGND52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Puente Hills Ford responded

We're glad to hear that your service experience went smoothly and efficiently! Your time is valuable to us, and we aim to provide timely service. If you have any more automotive needs or questions in the future, don't hesitate to reach out. Thank you for choosing us, and we look forward to assisting you again!

Helpful
September 16, 2023

Ken is one of the best customer specialists that I ever contacted with. Smooth experience and took care of my car well. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Puente Hills Ford responded

We're thrilled to hear about your positive experience with Ken! Providing a smooth and attentive service is what we aim for. If you ever need further assistance with your car, don't hesitate to reach out to Ken or our team. Thank you for choosing us!

Helpful
September 16, 2023

Fast service. Emmanuel came to see me quickly. My car was ready after an hour. I like the coffee machine. More

by Kahung Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Glock
Report | Print
Sep 19, 2023 -

Puente Hills Ford responded

We're delighted to hear that Emmanuel provided fast service and had your car ready in no time. It's great to know you enjoyed our coffee machine as well. If you have any more automotive needs in the future, feel free to visit us again. Thank you for choosing our dealership!

Helpful
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