Puente Hills Toyota

Extremely dissatisfied. I'm the owner of a 2023 Toyota Tacoma purchase at Puente Hills Toyota and all my service has been done at Puente Hills Toyota. This truck was purchas I'm the owner of a 2023 Toyota Tacoma purchase at Puente Hills Toyota and all my service has been done at Puente Hills Toyota. This truck was purchased brand new. Today my driver's side back passenger door handle fell off, just fell off. It wasn't hit. I wasn't in an accident. I don't have small children. And this truck is not my everyday vehicle.So when I opened the door and the handle was in my hand I was in SHOCK to say the least. This truck was purchased brand new from Puente Hills Toyota. So I immediately called the dealership and spoke with Lupe, who advised me to bring the car in if possible immediately she believed it was a factory defect. So within an hour, I arrived there to my appointment time and the intake Porter that took my general information was also quite fascinated by this bizarre occurrence. After getting my information he pointed me in the direction of Randy, who I have, unfortunately dealt with his rude & bad attitude in the past and I immediately asked if there anybody else and service drive porter said "unfortunately no sorry we're busy." I proceeded to work with Randy and immediately meet with attitude and after explaining the situation and we both went to the vehicle and he noticed there was no damage or anything after inspecting a handle he starts telling me with a rude condescending belittling attitude, "well it's gonna start at $250 to look at the truck". I asked "why"would that be? Basically he rambles on to tell me that they would have to take time out of their day to open up the door panel because more than likely the screw fell in there and they don't work for free. This kind of attitude is fair from customer service & it just floored me. For any car owner with a vehicle that's not even three years old yet to be told and act like this is "normal" that the door handle just falls off and have to pay $250 just to "see" what happened is beyond me. And to be met with such a rude attitude & disregard of common customer service is insane. Any person that's purchased a car knows that the "Service & Part" department is the "steak & potatoes" of any dealership ( FYI It is not sales). It is where the hopefully customer returns time & time again for the life of the vehicle in hopes of making continual money "Money"/business. I really do feel ripped off for an $8 dollar part (which it shows on my receipt cost , $8 dollars for a screw ) and completely disrespected as a human being. I know it's common for certain men to feel that women are beneath them and don't deserve an explanation or common courtesy and that's sad. But I will tell others of my experience 100 times to 100 and warn them to beware Service department at Puente Hills Toyota. because word-of-mouth advertisement is powerful and so is social media. We all work hard for our money to be treated like this is just not acceptable. More

Excellent service. Tom Anderson was my service writer and he did an excellent job from writing my service order, answering all questions, and keeping me informed when m Tom Anderson was my service writer and he did an excellent job from writing my service order, answering all questions, and keeping me informed when my vehicle was ready for pickup. Mr. Anderson provided me with friendly, courteous, and professional service. I certainly will return to this dealership. More

Ivan Godinez has always been excellent in providing a thorough advice with what my car would need. While Brian G has delivered an exceptional service and care. I highly recommend Toyota of Puente Hills. thorough advice with what my car would need. While Brian G has delivered an exceptional service and care. I highly recommend Toyota of Puente Hills. More

Raymond provided excellent service. He was knowledgeable, honest, and made the entire process smooth and stress‑free. I appreciated his clear communication and attention to detail. High He was knowledgeable, honest, and made the entire process smooth and stress‑free. I appreciated his clear communication and attention to detail. Highly recommend his assistance. More

I had a great experience purchasing my 2022 Tesla Model X from Puente Hills Toyota, and I have to give a special thank you to Carina. She was extremely friendly, accommodating, and easy to work with througho from Puente Hills Toyota, and I have to give a special thank you to Carina. She was extremely friendly, accommodating, and easy to work with throughout the entire process. Carina has a great personality and genuinely cares about making sure her customers are happy and understand everything. She takes her job seriously and went above and beyond to make my experience as smooth as possible. I would absolutely recommend Carina to anyone looking to purchase a vehicle. I would definitely work with her again and will be referring my friends and family to her in the future. Thank you again, Carina! More

Randy is the most respectful ,reliable responsible person in toyota fuente hills. His dedication at work is unbeatable, We trust toyota quality more than ever, because his dedication and motivation and adv in toyota fuente hills. His dedication at work is unbeatable, We trust toyota quality more than ever, because his dedication and motivation and advice shows care to customers cars that brings them from point A to point B safely. Nothings beat Toyota because of his honesty and care. More

Tom Anderson is a professional and provides outstanding customer service. He keep you informed and update on all your vehicles repairs. He is definitely a people person and is very much appreciated! Thank customer service. He keep you informed and update on all your vehicles repairs. He is definitely a people person and is very much appreciated! Thank you!! More

Daniel fue muy amable me gustó su atención muchísimas gracias así probó a que lo atienda a uno de nuevo gracias así probó a que lo atienda a uno de nuevo More

Thank you Ashley Aguirre for making the car buying experience for our daughter a great one. Ashley went out of the way to take time and complete all the required paperwork for the grad rebate from Toy experience for our daughter a great one. Ashley went out of the way to take time and complete all the required paperwork for the grad rebate from Toyota for our daughter, We will be going back for all our future Toyota needs to Ashley. Ted, our finance manager was great to work with as well. More

Drove in for 25k service without an appointment and was welcomed. The service was very fast and efficient. Isaac Diaz explained what was done to the van and what the next service would be. Isaac didn’t ups welcomed. The service was very fast and efficient. Isaac Diaz explained what was done to the van and what the next service would be. Isaac didn’t upsell anything, unlike other service managers. More