Puente Hills Toyota

Great team they helped me out and gotMe my rav4 thank Great team they helped me out and got Me my rav4 thank you jose and Fernando Great team they helped me out and got Me my rav4 thank you jose and Fernando More

I really enjoy Alex Lim professional and down to the earth service. His patience and reliable recommendation help me find my dream car at a good deal. Big thanks to Alex!! earth service. His patience and reliable recommendation help me find my dream car at a good deal. Big thanks to Alex!! More

Thank you Alex Lim for the great customer service and deal you got me. If you are looking for a vehicle Alex Lim will help you find the perfect vehicle you are looking for and great deals. I enjoyed his deal you got me. If you are looking for a vehicle Alex Lim will help you find the perfect vehicle you are looking for and great deals. I enjoyed his patience and understanding. He will demonstrate the vehicle and it’s features. More

They were very helpful and straightforward. Helped us right away and were very kind about it. Got the car I wanted at a great deal. Still can't believe it. I recommend them. right away and were very kind about it. Got the car I wanted at a great deal. Still can't believe it. I recommend them. More

My experience at PUENTE HILL TOYOTA SERVICE on September 22 I bought TOYOTA for my two children two years ago. One is Camery 2018 and the other one is RAV4 2019, on September 22nd I brought the RAV4 to P 22 I bought TOYOTA for my two children two years ago. One is Camery 2018 and the other one is RAV4 2019, on September 22nd I brought the RAV4 to Puente Hill Toyota for maintain service. The experience was unfortunately sad. I share my experience with you here. . 1)At the reception area, a girl named Yongjun Jia received me. I explained to her the problem of the car. One: Car Player does not work, second is jerking when starting the car, and third: the tire indicator light is on. She used the iPad taking pictures around and sent the car to the workshop for repairs. 2)After two hours, she called me and said the problems are fixed. Saying the tires were okay, and no car jerking problems were found. The car player is normal by their iphones. After signing the paper, I got into the car, plugged in my Iphone to test the car player and found that it was not repaired. , And then found a long crack in the windshield 3)Then this Ms. Jia, tested her phone, but it still didn't work, then she called a repairman, worked it for a while, and said it worked. 4) Because of the cracks on the windshield, a customer manager was called over her name is SARAH CRUZ. She said that the cracks was caused by a rock chip and had nothing to do with their repairs. 5) I refused to accept her statement and insisted that the windshield was good when the car brought to her, and the windshield was broken when it came out from the repair shop, she asked me to call my insurance company. It makes me feel ridiculous and shameful, put Ms.Jia‘’s lie, and the customer manager Sarah's irresponsible attitude together, I feel that this company might be an origination of dishonesty , I thought of calling the police 911. Later, the Shop Foreman called Mel Hees came out and told me that the cracks might be that there was a previvor rock attack, because the hot weather the small den might have cracked windshield in the workshop due to the hot temperature . He said that he had already reported to the service department director who was not in the company at the time and asked me to come again the next day, on September 23, to have a communication with the director. 6) At 9 a.m. on September 23, I came to Puente Hill service department and met director Kevin Cho. He came out to look at the car and said that it might be caused by a rock churning, or maybe it was cracked because of the hot temperature in the workshop that day, he Proposed to replace the windshield for me at my cost $299 and he waived the labor cost. Because of this unpredicted happening, I didn't go to work for two days. So, I agreed on his proposal. It means that next Tuesday on 28th the windshield will arrive to the shop and I will bring the car back to replace the glass. This is my experience at Puente Hill Toyota service department. Because this time the repair was bumpy and time-consuming, I had the opportunity to communicate with the staffs and observe the working place. 1) The staffs were scattered, eating at the work station, playing with mobile phones, chatting. 2) lying, neglecting, ignorant and arrogant 3) I don’t know if It is a group of cheating or dishonesty (to be observed and verified) I am a loyal customer to Toyota brand. I have purchased dozens of TOYOTA cars for both personal and business in different countries over 30 years. The first car of both my children are TOYOTA. In fact, I am disappointed and helpless with Puente Hill's service department. Because of Covid is still in pandemic, I chose to forgive this time, hoping that they would improve and win their trust back with honesty. More

Perfect experience!!!!The whole experience was marvelous Perfect experience!!!! The whole experience was marvelous and service was impeccable!!! Price was great and we ended up with what fit us best!! 100% Perfect experience!!!! The whole experience was marvelous and service was impeccable!!! Price was great and we ended up with what fit us best!! 100% happy and highly recommended!!! More

Fernando was such a big help! My dad and I were just looking for a new car for me and Fernando made everything run so smoothly. He ran all the number through and made sure that we were okay with everyth looking for a new car for me and Fernando made everything run so smoothly. He ran all the number through and made sure that we were okay with everything. I ended up getting a new car and it was totally worth it! Fernando is one of the best and I recommend everyone to go to him if they’re looking for a new car. More

Wonderful experience!!!Buting a car isn't easy but Sim Wonderful experience!!! Buting a car isn't easy but Sim Luu and Fernando were super nice, efficient and understanding of my needs, they are really Wonderful experience!!! Buting a car isn't easy but Sim Luu and Fernando were super nice, efficient and understanding of my needs, they are really professionals. I highly recommend this location. It has been a very pleasant experience and made all the process easier. I am very happy with my purchase. More

Compre my camry 2021, Jason lopez me ayudo y de verdad que hizo que el tramite de compra fuera fácil, en menos de 2 horas estaba manejando my nuevo toyota que hizo que el tramite de compra fuera fácil, en menos de 2 horas estaba manejando my nuevo toyota More

Big thanks to Nick Canova for going the extra mile to help with our Tacoma lease. Gotta say, looks good on a guy who wants to learn the business and earn his way to the top. Best of luck! help with our Tacoma lease. Gotta say, looks good on a guy who wants to learn the business and earn his way to the top. Best of luck! More