Dishonest, Lazy, slow, unprofessional, zero - Raul
Dishonest, Lazy, slow, unprofessional, zero accountability, unprepared, arrogant and incompetent. They showed me an unprepared used car.
I normally do not leave negative reviews, but this experience at Toyota of Glendale was frustrating enough that I felt I should share it. I drove close to two hours to look at a used Honda Civic after communicating with the dealership multiple times and being reassured the vehicle was available and ready to view. Once I arrived, the car was not even properly prepared. The battery in the vehicle was dead, and they temporarily swapped in another weak battery just to get the car running.
Even with that issue, I still took the time to get an independent pre-purchase inspection because I was seriously interested in buying the car. I spoke directly with management, and they told me they would replace the battery and have everything fully ready the following day. The next morning, I was again told by a sales representative that the vehicle was ready for me.
A few hours later, while preparing to drive back out there again, I was informed the vehicle had already been sold by another manager. That was extremely disappointing considering the amount of communication, time, driving, financing preparation, and inspection effort I had already put into this deal.
I understand dealerships can sell cars at any time, but what bothered me most was the lack of transparency and professionalism throughout the process. If the vehicle was still actively being offered to other buyers with no hold whatsoever, that should have been clearly communicated from the start instead of repeatedly encouraging me to come back the next day.
Overall, the communication and customer handling here left a very poor impression on me.
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