Puente Hills Toyota

This review does not reflect the sales department but only the Car Service department. Long Story Short. Friday Morning 7/23/21 on my way to my internship I noticed my tire pressure light on. It was abou only the Car Service department. Long Story Short. Friday Morning 7/23/21 on my way to my internship I noticed my tire pressure light on. It was about 8 AM so no Tire Service shops were open around that time in my area. So I thought what better place than the "Professional", "Honest", and people w "Integrity". So I pull in and they checkk me in at 8:28 and I am told it will be about an hour and 40 minutes wait which I agree to. After I waited at about 10 am the "assistant manager" Alec C. Labrada who checked me in takes me to the back after telling me my tire had a nail and now my passenger rear tire is leaking air. They state that the law is if the leak is not in the middle then it's illegal to patch. Which is true, but they were using that to try to manipulate me into buying a brand new tire. They wouldn't show me the nail, and they wouldn't mark where the leak was coming, all they kept doing was dunking the tire in the water causing bubbles to flow up then claiming I had a leak because my light came on, and there were bubbles in the water from where he kept moving the tire instead of just holding it down, so those are red flags they are trying to scam me into selling me a tire I don't need because there was no leak and my tire was low on pressure. After not falling for buying a tire and Alec C Labrada couldn't make a dollar off me he behaving in a rude and disrespectful manner. I complained to the register person and was embarrassed by the "assistant manager " Alec C. Labrada the "Director" Kevin Cho heard my complaint at the register and took me into his office, after I was done at the register and had the most fakest customer service acts ive ever seen. You could tell he didn't want me finding out that my car didn't have a leak so Kevin kept saying you have a leak, the "Director" was not there to witness the leak, as there is no mark as well. Which prompted me to go to a La Puente Tires on Valley since it's already past ~10:30 AM so I go and since they didn't mark my tired the great gentleman from La Puente Tires put dunked and held my passenger rear that Kevin, Alec, and the Mechanic which were all in cahoots with each other trying to take advantage of probably another customer they have done this too. There mistake was assuming I was young and naïve because of my appearance. After confirming there was no leak in my tire and the La Puente Tires gentleman filled my tire up PROPERLY my light went away. Furious I returned to ask them why they would lie to me about my tire having a leak and asked Kevin Cho. Kevin kept repeating the same things over and over again. If the light for air pressure is on, then you have a leak. But I told him the light can come on for different reasons like low pressure which he acknowledged, been even without being present to confirm the leak himself, he insisted that because the light came on I NECESSARILY HAVE A LEAK. This made me mad because after finding out I didn't have a leak from the third party which already took my entire morning to do, It inconvenienced my whole day because the "Director" The Assistant Manager" "The Mechanic" were all in cahoots about selling new tires to people that don't need them, then he kept repeating "WHAT CAN I DO FOR YOU" after i said apologize for wasting my time, he said NO. I knew I couldn't do anything I told the lobby recipients they tried selling me a tire i didn't need after they lied about my tire having a leak and another goon in a white shirt came up in my personal space right in my face and began pushing me out. After I was forced out, Kevin said "wait right there" and then said I someone call the police. Then the enforcer in the white shirt who is just a mechanic muttered the words from his ugly mouth, "why don't you get your dad to pay for it" for no reason except to add insult to injury and assumed I am poor and that I have no money. I then reported this incident to Toyota Corporate because they should not be treating anyone this way especially people who have been sold tireds they didn't need after being told they have a irreparable tire leak that wasn't really there. I still have my passenger rear tire and it's just fine. I am no longer upset after reporting the incident to toyota. Buyers beware of them lying to make quota and holiday benefits. I'm hoping not everyone is like that, but for sure my interaction with the four people. Kevin Cho, Alec C Labrada, the unnamed mechanic liar, and the enforcer with the white shirt who pushed me out and insulted me. For the reviews that allow attachments I have attached the invoice w my notes of that day, my tire w a time stamp of today's date, and a picture of the dashboard lights that state any issues like check engine light and other reasons like tire pressure sensor. More

Worst experience ever. They tell you what you want to here. Manager Scott Peterson sits in front of you and will lie to your face and answer yes to everything you ask just to get you to sign. I signed a here. Manager Scott Peterson sits in front of you and will lie to your face and answer yes to everything you ask just to get you to sign. I signed a contract which I was told was a back up plan if my credit union denied my loan request, which they did not. I was approved by my credit union and took the check into Toyota the next day. A week later I was contacted and told I owe an additional $3000. My credit union told me the truck was up charged about 10000 and they could not do an additional 3000. When I called The finance department Sim Lou and told him what I had discovered he told me that right now every dealership is up charging about $8000 do to supply and demand. I was scammed and have learned my lesson to never buy from Puente Hill Toyota and read the fine print. Be warned future buyers don’t fall victim like I did More

My husband and I just bought a truck from here & this place is the absolute worse. Do NOT go to this specific Toyota dealership. Their finance & management department have NO idea what they are doing. Sp place is the absolute worse. Do NOT go to this specific Toyota dealership. Their finance & management department have NO idea what they are doing. Specifically Sim Lou and their “supervisor” Scott Peterson. He is the best biggest scam artist. We went through our own credit union for financing which was fantastic. Toyota will try and convince you to go through them and sign a contract with their high APR rates. Our credit union told us straight out they are up charging cars here by about $10,000!!!! Sim Lou even openly admitted they are “doing up sales by about $7k-8k because of supply and demand” and of course, we understand an up sale, that’s a car dealerships biggest scam but they took our money and waited 7 days to then call and harass my husband while he was on duty demanding thousands more. Flip flopping on their reasoning why you still owe them. & saying stupid things like “just charge it to your credit card” Scott Peterson was the absolute worse not even allowing my husband to speak, speaking over him with his BS reasoning. RUDE & DISRESPECTFUL! They are an absolute joke do not do business with this Toyota dealership. You’d be dealing with scam artist morons. More

Calvin Manm was so nice and friendlyAlso very kind and Calvin Manm was so nice and friendly Also very kind and fast processing My next car will be with him toi recommend him to everyone Calvin Manm was so nice and friendly Also very kind and fast processing My next car will be with him toi recommend him to everyone More

Loved my car buying experience here. Employees kept in touch with me all day in regards to my appointment even after they had already left for the day. I was in and out with my new car in less than 2hours touch with me all day in regards to my appointment even after they had already left for the day. I was in and out with my new car in less than 2hours. More

My Wife and I was looking for a car for college. We have tried to go to other dealership in Orange county with disappointed results. Then we decided to go to Puente Hills Toyota as a last result for the da tried to go to other dealership in Orange county with disappointed results. Then we decided to go to Puente Hills Toyota as a last result for the day. We ran into Rudy Cortez, I want to say he was quite different from the other dealers we met during the day. He was courteous, not pushy, direct and honest. I love the fact that he provided all our buying options and as well as all potential money saving options. Overall he made it easy to work with him. I am normally not a fan of Car Dealers but this time my wife and I were really happy with our experience with Rudy and Jose Diaz. If the dealership owner is reading this , I really want to give you kudos for have such a great staff. I wished that all dealership were like Puente Hills Toyota. More

I have bought many cars in the recent years, and this was hands down the best car buying experience I have ever had. Our salesman, Alex Lim greeted us right away and helped us get checked in. After a minute, hands down the best car buying experience I have ever had. Our salesman, Alex Lim greeted us right away and helped us get checked in. After a minute, he came back and helped us with the whole process. He was very kind and helpful. Not pushy and sleezy like most salesmen are. While we waited for finance, he gave us a voucher for four combo meals from their built in Subway restaurant. Even the finance guy was great (I think his name was Jose), and I have dealt with some real jerks. Finance is where most dealers push all the extras. Our guy was not pushy at all. We ended up getting the extended warranty and not because he talked us into it. I highly recommend this dealership. More

Overall, I would say I am very satisfied with my purchase and experience at this dealership. The entire process was smooth and everyone was great to work with. However, there is something I would like to s and experience at this dealership. The entire process was smooth and everyone was great to work with. However, there is something I would like to share and be known where I felt it was a little deceiving (bait & switch). I am not blaming anyone in particular as I do not know who was technically supposed to tell me in advance; but I was not aware prior to the purchase that the “paint/appearance protection” was already included. Luckily, the person I was with, noticed the price was raised by about $1,000 when I was signing the paperwork or else I do not think anyone would have told me. When I asked if that is something I could “opt out of”, I was told “well, it was already done to the car”, as if I did not have a decision in whether I even wanted it. Why wouldn’t something like that already be included in the price? I was surprised because I felt everyone I had dealt with up until that point was very transparent and honest. I am not sure if it would have changed my mind, but it would have been nice to be front loaded with that information. I should not have to be the one to notice things like that. I dealt with Robert G , and Kim in finance. More

She was very kind and gave me advice to help me choose the options I needed. Thank you very much for providing me with a lot of useful information I needed during the purchase process. the options I needed. Thank you very much for providing me with a lot of useful information I needed during the purchase process. More