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Puente Hills Toyota
City of Industry, CA
1,307 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,307 Reviews of Puente Hills Toyota
April 07, 2018
2017 Toyota Corolla 15k and service campaign Came in early and was taken care of right away. Service was prompt and service advisor was friendly and kept me well informed on what to expect. Came in early and was taken care of right away. Service was prompt and service advisor was friendly and kept me well informed on what to expect. More
by rgonzalez756
Verified CustomerEmployees Worked With
Lauren Jung
April 06, 2018
Purchase of Rav4 Ray was absolutely excellent. His knowledge of the technical features was tremendous and I so appreciated his effort and ability to teach them to me! Ray was absolutely excellent. His knowledge of the technical features was tremendous and I so appreciated his effort and ability to teach them to me! I drove away feeling like I had a great understanding of my new car. He made the sales process seamless and stress free. More
by Beth3501
Employees Worked With
Ray Alvarez
April 06, 2018
Amazing I was shocked by how easy and joyful it was, Ricardo already had the car cleaned and ready to go for me. He made it easy for us to just get down to bu I was shocked by how easy and joyful it was, Ricardo already had the car cleaned and ready to go for me. He made it easy for us to just get down to business and make us happy. More
by ANGELINAKIARA427
Employees Worked With
Ricardo Godoy , Jose Diaz
April 06, 2018
Fast service Every single time I go service runs as fast as possible. There is no complaints about any workers everyone was extremely nice and helpful! Definitely Every single time I go service runs as fast as possible. There is no complaints about any workers everyone was extremely nice and helpful! Definitely recommend Puente Hills Toyota More
by QUEENCHERRY143
Employees Worked With
Tom Anderson
April 06, 2018
The best TOYOTA DEALER IN TOWN!!! I love this place I always love this dealer I have a good experience with mostly people working here they are all accommodating and helpful, friendly. I will highly rec I always love this dealer I have a good experience with mostly people working here they are all accommodating and helpful, friendly. I will highly recommend PUENTE HILLS TOYOTA TO ALL MY FRIENDS More
by KENDEE_CHING
Employees Worked With
Benny Fu, Calvin Mann
April 06, 2018
No follow-up, took 5 months to find solution for repair I purchased my 2017 Prius Prime in May 2017. I came in for a 10k mile service in November 2017. I made it aware to the service employee that my USB po I purchased my 2017 Prius Prime in May 2017. I came in for a 10k mile service in November 2017. I made it aware to the service employee that my USB port was not working. The USB port connection was defective; it would connect and discount very rapidly causing the entire media system to shut down. During this routine maintenance service, a technician inspected the USB port and agreed it was defective. I was told that the dealership didn't know how to handle the repair, and would need to advise with Toyota. Each month after, no one ever followed-up with me on the current status. I would have to reach out to the service department to see what is going on, which I had to do several times. Each time I spoke to someone, they just kept telling me that they are still waiting on Toyota to respond on how to proceed with the repair. Finally, sometime in January/February, I called to follow-up and was told that a part was being ordered. When I came in for my 15k mile routine service, I asked if they could check on the order to see if the part arrived and if I could get it fixed then and there. I was told the part had arrived (again, no one ever followed-up with me to let me know), but the technician was not on site and that I'd have to come back to get it fixed. The day before I planned my visit, I called to ensure that the part was there. I again was told the same thing, "We are still waiting on Toyota to advise us on how to proceed". Finally, I was transferred to a service manager and she explained that they still needed to run diagnostic tests, which caused me to be very frustrated, upset, and confused. At this point, I am being told so many different things that I can't even keep up. Long story short, in the end, I waited 5 months for Toyota to just "update the software". I put about 20k miles a year on my car, meaning I use the vehicle a lot, so I am paying for a feature of the car that doesn't even work. I don't care how minuscule of a feature it is, or that it isn't a mechanical defect, but the principal behind 1. customer service/following-up and 2. providing the correct repair/service in a timely manner are the reasons as to the overall rating I am giving, which Puente Hills Toyota miserably failed at during my experience. More
by TO_JEANETTE
Employees Worked With
N/A
April 06, 2018
Excellent staff and service! Three cars and over a decade later, Tom is still my go-to guy! I live in Anaheim, and the excellent service and amazing staff is worth the drive! I wo Three cars and over a decade later, Tom is still my go-to guy! I live in Anaheim, and the excellent service and amazing staff is worth the drive! I wouldn’t go anywhere else. More
by MIKE.FENG1278
Employees Worked With
Tom Anderson
April 05, 2018
Great experience and great customer service! So my family of 5 was in need of a family car/crossover. We were stuck on a highlander and we were so glad that we stuck with our intuition. We ended So my family of 5 was in need of a family car/crossover. We were stuck on a highlander and we were so glad that we stuck with our intuition. We ended up getting the Toyota Highlander se (sport edition.) It really is such a beautiful vehicle There's so many perks to this highlander, the leather seats, sun roof, seats 7 passengers (with captain seats), pearl white paint, the smooth drive, the long dash console..... the list goes on and on Aside from all the great things that the Highlander is capable of, we were also very impressed by the way were treated and the customer service. Sean was so helpful and considerate throughout the whole process The last thing a person needs is to deal with some pushy, rude, salesman and Sean was the complete opposite of someone who was burnt out, and rude. He constantly made sure that both my family and myself were comfortable throughout the whole paperwork process Sean even brought us some hot tea at one point hehe. He never made us feel pressured into buying our highlander or pushed us out of our comfort zone. He was relaxed, and easy going and it just made the whole experience great So thank you again Sean for all of your help and support! Once it came down to the finance portion Ted was helping us out and it was late at this point (it was around 10:30 pm) and even though I'm sure he was tired he still managed to go over everything professionally and we even exchanged jokes along the way We also upgraded to some perks with coverage like door dings, chipped windshield, nails in a tire, and key replacement. Talk about a killer deal. Ted's commitment is the best of the BEST! A few days later I came back to Toyota just to sign one paper and I was helped by Kim. Although I probably only spent about 5 minutes with her, she was very bubbly, happy, and eager to help with the paperwork. So I greatly appreciated her effort and attitude! Big plus! Toyota is honestly such a great company. We have had different Toyota vehicles in the past and as long as you maintain them you won't have many problems. Therefore a great product, plus a great team, plus a great experience, equals a Toyota customer for life!!!!!!! Thank you again Sean, Ted, & Kim!!!! :) More
by SARASMILES323
Employees Worked With
Kim, Sean Sahrai, Ted Collins
April 05, 2018
Very good service and honesty Sunny was my adviser I don’t see his name he was very nice and friendly and honest he explain things to me very thourghly Sunny was my adviser I don’t see his name he was very nice and friendly and honest he explain things to me very thourghly More
by ned reish
Employees Worked With
Sunny
April 05, 2018
good service very good service and nice guy very recommended work fast professional will come again nice nice nice work no word to say why need so many word very good service and nice guy very recommended work fast professional will come again nice nice nice work no word to say why need so many words!! More
by yudequan
Employees Worked With
Andrew Chang
