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Pugmire Ford of Cartersville

Cartersville, GA

Overview
Reviews
Vehicles
4.2
151 Reviews
Call Dealership (770) 382-5780

352 N Tennessee St

Cartersville, GA

30120

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Showing 151 reviews

January 07, 2022

2:00 appt for oil change its 3:30 and I still do not have my vehicle back. Sloooooooow. More

by BC83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ron
Report | Print
Jan 11, 2022 -

Pugmire Ford of Cartersville responded

Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. Your time is valuable to us and we strive to provide fast and competent service. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Billy Sharp, (770) 382-5780

Helpful
November 24, 2021

Another great service, thanks to Pam and the techs. They always keep the customer in mind. More

by Janet D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam Alverson
Report | Print
Nov 30, 2021 -

Pugmire Ford of Cartersville responded

We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Billy Sharp, (770) 382-5780

Helpful
November 05, 2021

After my husband passed away, who always took care of the car, I continued to use Pugmire for all my car services. They do the job right, and I trust them 100%. One call, that's all! More

by mcook051943
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 09, 2021 -

Pugmire Ford of Cartersville responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Pat McConville, (770) 382-5780

Helpful
September 03, 2021

Excellent service and pleasant people to do business with! Clean building, bathroom and coffee for the customers! TV, reading material and comfortable seating for all! More

by Johnnyg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam
Report | Print
Sep 03, 2021 -

Johnnyg responded

Yup, a great place!

Helpful
August 31, 2021

Service department always very efficient and I would never take my car anywhere else to be serviced. Enjoy working with Pam. She is always very helpful and friendly. More

by thack1951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam and Service Department
Report | Print
Sep 03, 2021 -

Pugmire Ford of Cartersville responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Pat McConville, (770) 382-5780

Helpful
August 27, 2021

We have purchased our vehicles here. Always have them serviced here. Just purchased new tires and price was very good. Great service department and always have answers to my questions and needs. Pam is More

by bigken007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam
Report | Print
Sep 01, 2021 -

Pugmire Ford of Cartersville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Pat McConville, (770) 382-5780

Sep 01, 2021 -

bigken007 responded

Quality of work the best also

Helpful
August 26, 2021

The service department kept me informed of all repairs and costs prior to the work. Very pleasant to work with. I recommend Pugmire Ford. More

by sanshockley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 31, 2021 -

Pugmire Ford of Cartersville responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Pat McConville, (770) 382-5780

Helpful
August 21, 2021

Always pleasant to work with during routine maintenance visits. Loved getting the lift to my eye appointment while they were changing my oil. More

by lisa.fowler90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam
Report | Print
Aug 25, 2021 -

Pugmire Ford of Cartersville responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

Helpful 1
August 04, 2021

Been in the auto business 48 years and after my experience here at Pugmire Ford I rate them TOP TIERCO More

by davidleezivicc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Smith
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Aug 04, 2021 -

davidleezivicc responded

A 1

Helpful
August 03, 2021

We love this dealership! We always work with Pam in the service department and she is tops!!! Thank you to the entire service and sales department at Pugmire Ford for your continued excellence. More

by Showellz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam
Report | Print
Aug 06, 2021 -

Pugmire Ford of Cartersville responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Pat McConville, (770) 382-5780

Helpful
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