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Purvis Ford Lincoln, Inc.
Fredericksburg, VA
448 Reviews
Welcome to Purvis Ford! Located in Fredericksburg, VA, Purvis Ford is proud of be one of the premier deealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Purvis Ford a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right plce. Call 888-485-0907 for your No-Obligation Internet Price Quote from our Internet Department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 448 reviews
January 03, 2023
My car sat there for one week without any diagnosis. Finally had to get it towed again at my own expense to someone who could look at the car and tell me what the issue was. I understand the dealership Finally had to get it towed again at my own expense to someone who could look at the car and tell me what the issue was. I understand the dealership might be short handed but they should have let me know up front that it would be awhile before they could look at my vehicle. That way I could have had it towed away much sooner. More
by Ryan
Employees Worked With
Kevin
Helpful December 31, 2022
Excellent, timely and professional service. Thanks to Troy Robb my service advisor, my technician and my shuttle driver Mutt. I highly recommend Purvis Ford. Thanks to Troy Robb my service advisor, my technician and my shuttle driver Mutt. I highly recommend Purvis Ford. More
by Ron
Employees Worked With
Troy Robb
December 09, 2022
It took MUCH TOO LONG (nearly 4 hours) to effect an oil change, annual inspection and tire rotation. I was initially informed it should take about 2 hours. Why wasn’t I informed about this when I brought t change, annual inspection and tire rotation. I was initially informed it should take about 2 hours. Why wasn’t I informed about this when I brought the car in at 7:30 AM? More
by wmmwerner
Employees Worked With
Don’t know
November 10, 2022
Excellent service, I give 10 stars. Thanks to Troy and my Technician for superb customer service. I highly recommend Purvis Ford. Fixed my problem which was not an easy task. Thanks Thanks to Troy and my Technician for superb customer service. I highly recommend Purvis Ford. Fixed my problem which was not an easy task. Thanks to Mutt, my friendly shuttle driver. Great service! More
by Ron
Employees Worked With
Troy Robb, Mutt Shuttle Driver
October 04, 2022
Purvis Ford has always, and continues to do so, provided excellent service. Even when shorthanded they attempt to satisfy each customer's needs. excellent service. Even when shorthanded they attempt to satisfy each customer's needs. More
by wwski
October 01, 2022
Returned my vehicle ($235 charge) and problem not completely fixed. There is no way they did a final test drive and did not see the problem was still there. I talked with three different service folk completely fixed. There is no way they did a final test drive and did not see the problem was still there. I talked with three different service folks over a period of about a month and still had to explain the problem again when I picked the vehicle up. The only information was in the computer was from my first visit, before I replace the plugs and battery. More
by opayne
Employees Worked With
Unkown - the last one was Mike something.
September 21, 2022
The service department is terrible! I had an appointment on the 18th they didn't actually get to my truck till 3 days later. I had to keep calling. I understand busy and service shops a I had an appointment on the 18th they didn't actually get to my truck till 3 days later. I had to keep calling. I understand busy and service shops are not the most expedient places. What really ticked me off was when I made the appointment I told them I had a 3rd party warranty by name. They made it seem like they took it so I decided to take my truck there. They started doing some diagnostics 3 days later. I call to get an update on my car. They give me some information on what's wrong but needed to complete the diagnostics. I remind them that I have the 3rd party warranty. The service rep then tells me they don't take the warranty and it is going to cost me a bit over $200.00 just for the diagnostics. I told him when I made the appt I said I have this specific warranty. I would not have taken my truck there had I known they didn't take the warranty. Now they want all this money before I can tow my truck to another place that does take the warranty. I cant tell you how angry they made me with their disorganization and miscommunication . I can see why they have a lot of bad reviews and this is just another one to add to it. More
by garlandmack
Employees Worked With
September 13, 2022
GREAT Team Members - Tony, Matt Andrew, Rob and the Techs as well, but I don't get to meet them - they do amazing work !! as well, but I don't get to meet them - they do amazing work !! More
by Kirk
September 09, 2022
Had a fishing trip to Canada in 5 days and they were very considerate and got me in to be repaired. Very excellent service considerate and got me in to be repaired. Very excellent service More
by Jim M
Employees Worked With
