
Quality Chevrolet
Escondido, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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It seems like that staff has a passive aggressive attitude towards service. I got there at 2pm. Prior to arriving, I called the service advisor to arrange for a shuttle for me. I checked in, and attitude towards service. I got there at 2pm. Prior to arriving, I called the service advisor to arrange for a shuttle for me. I checked in, and reminded them about a shuttle. At appx. 240pm, I inquired with 3 staff status on the shuttle. 1 just blew me off. 1 said "it's coming". 1 said " I'll call them". At 315pm I called for an Uber. It was only then the service manager stated to me he was stuck in traffic and it should be 15+ more minutes. Why can't these guys get it together and actually help the customer? The shuttle driver was there in 5 mins. I cancelled my uber. The driver stated his work phone has never worked, the shop won't get him a new phone, and he's using his personal phone for navigation. The only reason why I keep coming back to this dealer is because it's 4 miles from my house. Definitely not because of the staff. More
Thanks Juan Gonzalez for helping with a problem on my 2015 volt. Repair was done on time and within estimate. Richard Flaig 2015 volt. Repair was done on time and within estimate. Richard Flaig More
Ms. Garden was very polite, informative and professional to someone whose only knowledge is to watch oil guage and when to fill with gas.I would give her five stars. to someone whose only knowledge is to watch oil guage and when to fill with gas.I would give her five stars. More
I was so impressed by the whole experience at Quality Chevrolet. It was my first time here and the staff and entire buying and financing experience was top notch. Chevrolet. It was my first time here and the staff and entire buying and financing experience was top notch. More
I was greeted promptly by a person who found out who I was there to see. Bill then got me going right away. I was out within the time I was asked to wait, and it was nice to have all go smoothly! was there to see. Bill then got me going right away. I was out within the time I was asked to wait, and it was nice to have all go smoothly! More
The dealership was nice easy to work with. Helped me with everything that I needed. Helped me with everything that I needed. More
Overall service was outstanding. Ease of check-in when I arrived at the dealer. Work to be completed was identified. Vehicle was returned to me ahead of projected timeframe, which Ease of check-in when I arrived at the dealer. Work to be completed was identified. Vehicle was returned to me ahead of projected timeframe, which made me very happy. Kathleen is a great service representative. She kept me informed of the progress. More