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Quality Chevrolet

Escondido, CA

Overview
Employees
Reviews
Vehicles
4.6
1,113 Reviews
Welcome to Quality Chevrolet Thank you for making your way to , your trusted new and used Chevy dealer near Oceanside! Whether you're shopping for a new Chevy, need Chevy service or parts, or just have general questions during your shopping experience, then take a moment to learn about the main services we provide and how we can help you. For everything you need and more, you can rely on the experts at Quality Chevrolet!
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1550 Auto Park Way

Escondido, CA

92029

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Showing 1,113 reviews

September 28, 2024

Willing to be up front with pricing and find a way to make sale and assurance of customer satisfaction More

by repjustice
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Linares, Armindo
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Sep 30, 2024 -

Quality Chevrolet responded

Thank you for your positive feedback! We at Quality Chevrolet Escondido truly appreciate your recognition of our commitment to transparency in pricing and customer satisfaction. It's our goal to ensure a great experience for every customer. I look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 28, 2024

Good customer service. Staff was very friendly and helpful. Answered all of our questions regarding the purchase of our vehicle More

by donpaxton22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel - 5stars
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Sep 30, 2024 -

Quality Chevrolet responded

Thank you for your kind words! I'm thrilled to hear that you experienced friendly and helpful service while purchasing your vehicle at Quality Chevrolet Escondido. Your satisfaction means a lot to me. I appreciate your feedback and look forward to seeing you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 28, 2024

Great selection, great deals, real staff - high touch communication, top notch selection, and if you’re willing to put in the time, great deals. More

by Jbfearn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny
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Sep 30, 2024 -

Quality Chevrolet responded

Thank you for your fantastic review! I'm thrilled to hear that you enjoyed our selection and found great deals at Quality Chevrolet Escondido. Our dedicated team strives to provide high-touch communication, and I'm glad it made a positive impact on your experience. I look forward to welcoming you back for your next visit! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 27, 2024

I don't normally write reviews but thought this might be helpful to those who value their time. First we had an appointment at 9am that took 3 weeks to get. W dropped the Suburban off at 8:30am, they didn' More

by cullen3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando
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Sep 30, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I understand your frustration, especially regarding the lengthy wait for diagnostics and the uncertainty about the needed part for your Suburban. While I strive to provide efficient service, it seems we fell short this time. I appreciate your feedback and take it seriously as I work to improve our processes. If you would like to discuss this matter further, please feel free to contact Quality Chevrolet Escondido directly. Thank you for your past business, and I hope to earn your trust back in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 27, 2024

Great experience! Zach and Armindo were incredibly honest--and gave me a fair deal when other dealerships tried a bait and switch (I drove an hour from the other deale More

by Anonymous
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach A. Armindo
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Sep 27, 2024 -

Quality Chevrolet responded

Thank you so much for your wonderful feedback! I'm thrilled to hear that you had a great experience with Zach and Armindo at Quality Chevrolet Escondido. It's fantastic to know that you appreciated our honest approach and the value we offer, including the extended powertrain warranty and lifetime oil changes. I look forward to assisting you again for your next Chevy and appreciate you choosing us, even from a county over! Safe travels and see you next time! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 26, 2024

I took it in for transmission problem. They did not address the issue and never even test drove vihicle. They changed oil and fixed a warranty issue with rear upper break light. More

by terencehunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I met none of these people
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Sep 27, 2024 -

Quality Chevrolet responded

Thank you for sharing your feedback with us. I understand your concerns regarding the transmission issue and that it wasn't addressed during your visit to Quality Chevrolet Escondido. It’s crucial for us to ensure that all vehicle problems are properly diagnosed. I encourage you to reach out to me directly so I can resolve this matter satisfactorily. Your experience is important to me, and I appreciate your input. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Sep 27, 2024 -

terencehunt responded

I have had my truck serviced 3 times at Quality Chevrolet. And each time I have asked them to address a serious problem I have with the 8 speed automatic transmission on my truck. The first time Rogelio has responded by telling me there was nothing wrong with the transmission and shoving a piece of paper at me saying it was a side letter about the problem. The second time I brought it up he rolled his eyes and told me there was nothing wrong with the transmission, a hard shift was normal when you first drive the truck. This last time he again rolled his eyes and told me there was a side letter. I told him I knew that but there is something wrong its doing it when I slow but not completely stop then accelerate. I told him if you would have given me the side letter before I purchased the truck I would have never purchased it. He said he would have the service manager test drive the vehicle. When I picked it up it had the exact mileage as when I dropped off. When I attempted to confront him about it he told me I needed to bring the truck back for the issue with the rear roof brake light. When I brought the truck back a week later for the brake light repair I expected the transmission to be checked because that is what I originally brought the truck in for. Again the mileage was exactly what I had on it when I dropped off. I am really tired of being told that a brand new vehicle that doesn't shift for 5 second is exceptable. And I am really affended my the way Rogelio addresses the situation. It reflects poorly on your business .

September 26, 2024

It was a pleasant experience buying our new truck. Teddy, Richard, and Jonathan were all very friendly and helpful. More

by gkpatterson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy, Jonathan
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Sep 27, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a pleasant experience buying your new truck at Quality Chevrolet Escondido. Teddy, Richard, and Jonathan will be delighted to know their friendly and helpful service made a difference. We look forward to seeing you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 26, 2024

I was very impressed by the sales staff. They were fast, friendly and super helpful. More

by carolebringas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro Montes and the two guys on either side of him were very helpful! Maria was nice too. Shout out to Vincent in Sales who offered help in finding out what size and weight for a slide-in truck camper my truck can hold.
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Sep 27, 2024 -

Quality Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you were impressed by our sales staff at Quality Chevrolet Escondido. Our team strives to provide fast, friendly, and helpful service to all our customers. We appreciate your feedback and hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 25, 2024

Overall experience was great. The vehicle was also great. Salesperson, Mikail and Kennieth were very knowledgeable and helpful. More

by LEENUSMARTIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikail and Kenneth were great
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Sep 26, 2024 -

Quality Chevrolet responded

Thank you for the fantastic review! We're thrilled to hear that your overall experience at Quality Chevrolet Escondido was great, and that Mikail and Kenneth provided you with knowledgeable and helpful service. We appreciate your kind words and hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 25, 2024

Alex was great. He checked me in quickly, estimated 1 - 1.5 hrs for an oil change service - came in under an hour. Appreciate the entire team getting me done quickly More

by jwaldal26
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alehandro (Alex) - he helped me directly and was excellent.
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Sep 26, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that Alex and the rest of the Quality Chevrolet Escondido team provided you with efficient service for your oil change. We appreciate your kind words and look forward to seeing you again for your next service! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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