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Quality Chevrolet - Service Center

Escondido, CA

4.3
571 Reviews

571 Reviews of Quality Chevrolet - Service Center

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October 06, 2024

Outstanding communication, and timely service. Bar far the fastest Corvette oil change I’ve ever had. Thank you! More

by neiltony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Oct 08, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you experienced outstanding communication and timely service during your Corvette oil change at Quality Chevrolet Escondido. Your satisfaction means a lot to us, and we look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 05, 2024

Great timely service again from Bill and the crew at Quality! I got my tire pressure sensors recharged with fresh batteries and was on my way. A very pleasant experience considering there is no good tim More

by South City Mo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Fiero
Oct 08, 2024 -

Quality Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with Bill and the team at Quality Chevrolet Escondido. It's always our goal to provide timely and pleasant service, especially when it comes to unexpected car issues. We look forward to seeing you again next time! Safe travels! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 04, 2024

Excellent service Bill Smigiel not only orovided great advised but he meticulously insoected the car to ensure its in perfect running conditions.. More

by alfierol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Espinosa
Oct 07, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you received excellent service from Bill at Quality Chevrolet Escondido. His attention to detail in inspecting your car truly reflects our commitment to quality. We appreciate your feedback and look forward to seeing you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 03, 2024

It’s a friendly team, quality, good and honest. For this reason they are very buy and as a result we have to make your appointment anticipated. More

by DVILCHESM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team at Quality Chevrolet Escondido to be friendly, quality-focused, and honest. We appreciate your understanding in making appointments in advance due to our popularity. We look forward to serving you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 02, 2024

My husband Mike picked up our Traverse this time. He had asked about getting a replacement battery for the key when dropping off for oil chg. When he went in the individual at the first counter was f More

by jennbrooks999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Espinoza
Oct 04, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. We appreciate your feedback and understand your concerns regarding the interaction Mike encountered during his visit for the Traverse. At Quality Chevrolet Escondido, we are committed to maintaining a professional standard. I invite you to contact me to discuss this further. We value your feedback and are eager to make this right. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 30, 2024

All good with the 90K mile checkup until I got the car home and found that all four tires had been underinflated to 32psi when the spec is 36psi. I fixed it, but it's poor attention to detail. More

by rxfelix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the tire pressure after your 90K mile checkup at Quality Chevrolet Escondido. I understand how important attention to detail is, and your input helps us maintain our standards. If you have any further concerns or need assistance, please feel free to reach out to me. I look forward to serving you better in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 29, 2024

Always receive courteous and grear prompt service by the service department for my Equinox. Thanks More

by lilliankirkham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Quality Chevrolet responded

Thank you for your kind words! I'm thrilled to hear that you consistently receive courteous and prompt service for your Equinox at Quality Chevrolet Escondido. Your satisfaction is our top priority, and I look forward to assisting you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 28, 2024

Fast and courteous. Maria was very helpful and got us in and out quickly thank you More

by susankosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Sep 30, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that Maria was able to assist you with a fast and courteous experience at Quality Chevrolet Escondido. I appreciate your kind words and look forward to serving you again next time! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 27, 2024

I don't normally write reviews but thought this might be helpful to those who value their time. First we had an appointment at 9am that took 3 weeks to get. W dropped the Suburban off at 8:30am, they didn' More

by cullen3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando
Sep 30, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I understand your frustration, especially regarding the lengthy wait for diagnostics and the uncertainty about the needed part for your Suburban. While I strive to provide efficient service, it seems we fell short this time. I appreciate your feedback and take it seriously as I work to improve our processes. If you would like to discuss this matter further, please feel free to contact Quality Chevrolet Escondido directly. Thank you for your past business, and I hope to earn your trust back in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 26, 2024

I took it in for transmission problem. They did not address the issue and never even test drove vihicle. They changed oil and fixed a warranty issue with rear upper break light. More

by terencehunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I met none of these people
Sep 27, 2024 -

Quality Chevrolet responded

Thank you for sharing your feedback with us. I understand your concerns regarding the transmission issue and that it wasn't addressed during your visit to Quality Chevrolet Escondido. It’s crucial for us to ensure that all vehicle problems are properly diagnosed. I encourage you to reach out to me directly so I can resolve this matter satisfactorily. Your experience is important to me, and I appreciate your input. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Sep 27, 2024 -

terencehunt responded

I have had my truck serviced 3 times at Quality Chevrolet. And each time I have asked them to address a serious problem I have with the 8 speed automatic transmission on my truck. The first time Rogelio has responded by telling me there was nothing wrong with the transmission and shoving a piece of paper at me saying it was a side letter about the problem. The second time I brought it up he rolled his eyes and told me there was nothing wrong with the transmission, a hard shift was normal when you first drive the truck. This last time he again rolled his eyes and told me there was a side letter. I told him I knew that but there is something wrong its doing it when I slow but not completely stop then accelerate. I told him if you would have given me the side letter before I purchased the truck I would have never purchased it. He said he would have the service manager test drive the vehicle. When I picked it up it had the exact mileage as when I dropped off. When I attempted to confront him about it he told me I needed to bring the truck back for the issue with the rear roof brake light. When I brought the truck back a week later for the brake light repair I expected the transmission to be checked because that is what I originally brought the truck in for. Again the mileage was exactly what I had on it when I dropped off. I am really tired of being told that a brand new vehicle that doesn't shift for 5 second is exceptable. And I am really affended my the way Rogelio addresses the situation. It reflects poorly on your business .

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