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Quality Chevrolet - Service Center

Escondido, CA

4.4
677 Reviews
Call Service Center (760) 871-4005

677 Reviews of Quality Chevrolet - Service Center

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November 13, 2023

Best Oil change ever thanks to Payton and his crew, real quick reliable and friendly More

by Ms.Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thanks to Teddy for talking to me and showing me some trucks while waiting for my car.
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Nov 15, 2023 -

Quality Chevrolet responded

Thank you for putting your trust in Quality Chevrolet Escondido, Alexis! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 12, 2023

Nice friendly staff, they answer all and any questions, over all great experience with the company. More

by jamespalacios204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Quality Chevrolet responded

I appreciate you for letting others know about your experience, James! If you ever need anything in the future, please don't hesitate to let us know. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 11, 2023

Oil change and tire rotation went smoothly with minimum wait. Service advisor, Payton Jackson, was excellent to deal with. More

by jim@mcquestion.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Jackson
Report | Print
Nov 13, 2023 -

Quality Chevrolet responded

I cannot thank you enough for this glowing review of our service center, Jim! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again and visit Payton and the team if you need anything else in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 11, 2023

The low rating is mainly because of the wait of a whole hour to get a ride back home and then taking another hour and a half to get home. The service department should figure out a better way to get people More

by skhoury0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : scott did not help me. it was Michael
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Nov 13, 2023 -

Quality Chevrolet responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 10, 2023

Juan was Awesome and help me out greatly, especially with text messages! Would highly recommend Juan, cause take care of business! More

by jomancorig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Nov 13, 2023 -

Quality Chevrolet responded

Thank you for leaving us this great review! I am very happy to hear that Juan could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 10, 2023

I went in for a scheduled oil change but also had an issue with the door locks. Mike Sanchez was very helpful and had the problem fixed in a timely manner. There was no waiting from time of appointmen More

by Babsea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Sanchez
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Nov 13, 2023 -

Quality Chevrolet responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and I am thrilled to know Mike went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 09, 2023

Grossly over priced , had a very shocking experience and I could not allow my friends to be overcharged for simple repairs More

by ANGELODIMEO65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Quality Chevrolet responded

Angelo, it appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. If you would like to discuss this issue in more detail, please give me a call so I can learn what happened and work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 09, 2023

The staff was very friendly and acknowledged customers as they arrived and informed us they will be waiting on us soon. More

by sandiegolama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Jackson
Report | Print
Nov 09, 2023 -

Quality Chevrolet responded

Sandie, thank you for writing this amazing review for our team! At Quality Chevrolet Escondido, we always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 09, 2023

Great and quick service. Attended to my car needs and very friendly staff. Will recommend to anyone More

by bruceamaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Quality Chevrolet responded

Thank you so much for taking time out of your day to share your experience with everyone, Bruce. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 08, 2023

Excellent service done in the time as it was promised. Friendly staff and waiting area with WiFi was great. More

by imonge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Nov 08, 2023 -

Quality Chevrolet responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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