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Quality Chevrolet - Service Center

Escondido, CA

4.4
677 Reviews
Call Service Center (760) 871-4005

677 Reviews of Quality Chevrolet - Service Center

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November 02, 2023

Good followthrough with extended warranty insurance provider, who misunderstood what part was being replaced and initially declined to cover the repair. More

by firstgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
Report | Print
Nov 03, 2023 -

Quality Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 01, 2023

Very pleased with the service I got and for getting my car in ASAP to be diagnosed. More

by monie035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Nov 03, 2023 -

Quality Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 01, 2023

It was easy to get my car towed and my tire changed in a timely manner. More

by DEBRA.KERRIGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Quality Chevrolet responded

Hi Debra, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Quality Chevrolet Escondido. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 01, 2023

Fast and dependable service managers and technicians. I get my oil changes here every 4 months without fail. More

by philjohnson0122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Quality Chevrolet responded

Phil, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

Way better than I expected. The dealership was clean. The staff was friendly and made sure I knew what was going on with my vehicle. More

by LINDAFEARN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
Report | Print
Nov 02, 2023 -

Quality Chevrolet responded

Thank you for visiting our service department and for leaving the kind words, Linda. We plan to continue giving great customer service and a clean, comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

Fast service than I expected while I did not have appointments ahead of time. Highly recommended. More

by iwanttobeabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Nov 02, 2023 -

Quality Chevrolet responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

I loved that the dealer washed my car, put in windshield wiper fluid, rotated my tires and filled the tires with air and all for FREE. At 9:21 I was sent a text message that my car was ready. My phone doe More

by DIANEJPOWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando was the manager for service who called me.
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Nov 02, 2023 -

Quality Chevrolet responded

Thanks for your great review, Diane. I do appreciate your patience for the extended wait that you encountered due to the miscommunication about the phone call. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else we can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Nov 02, 2023 -

DIANEJPOWAY responded

Thank you for responding to my comment about my concern. Not everybody takes the time to do this, so Thank You!

October 31, 2023

Best service department staff very friendly and quick service clean facility great location nice lounge area with great coffee and WiFi More

by FERNANDO_CHEVYPARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Quality Chevrolet responded

Fernando, thank you for your kind words. We feel our service department is what makes Quality Chevrolet Escondido special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

They took great care of me today. Took a day off from work to get some service done…actually took the wrong day off and they took care of my needs despite my error. I really appreciat More

by rmay998684
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzales
Report | Print
Nov 02, 2023 -

Quality Chevrolet responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation and I am glad we were able to get your car taken care of. Feel free to let me know if you have any concerns about your vehicle. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 30, 2023

Dropped off the night before, job was completed the next day as promised. Bill always goes out of his way More

by SPSREPAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service depart Bill
Report | Print
Oct 31, 2023 -

Quality Chevrolet responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Quality Chevrolet Escondido. If there is anything more that I can do, please come back and see us again. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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