Quebedeaux Buick-GMC

Sales person worked hard for me. Had to work to get a manual for the car which also came with only one key fob. Their in-house dent repair policy was charged in the sales invoice Had to work to get a manual for the car which also came with only one key fob. Their in-house dent repair policy was charged in the sales invoice but the one person who does that work is on medical and still waiting a couple weeks later to get action on a small dent that was present at delivery. More

Great dealership. Wonderful sales rep. I recommend this dealership to anyone purchasing a vehicle. Love it! Wonderful sales rep. I recommend this dealership to anyone purchasing a vehicle. Love it! More

Fun! Easy! Diego was a great salesman to work with! He made it quick and he really knew what he was talking about! They all were upfront and honest! Thank Easy! Diego was a great salesman to work with! He made it quick and he really knew what he was talking about! They all were upfront and honest! Thank you! More

I made an appointment for my Buick Enclave as the AC did not work. The advisor said that they would need the car for "a couple of days", so I asked if I could have a "loaner". He said that they do not have not work. The advisor said that they would need the car for "a couple of days", so I asked if I could have a "loaner". He said that they do not have loaners, but have cars for rent at the dealership. When I dropped off my car on Wednesday,3/22/2023, the advisor said that they did not have any more rental cars, but they had an agreement with Hertz, and could drive me there. Two hours later they dropped me off at Hertz, and I found that the dealership did not call them, and that they did not have any available cars! The Hertz people drove me to another Hertz place about 8 miles away. Having no word from the advisor, I called two days later on Friday to find out that they had not done any work except to find that the AC hose had a leak, and that they had not yet ordered a replacement. I called again on Monday as I had not heard from the advisor. I complained that it was costing me money to rent a car on my own, and wanted the car back as soon as possible. He advised that it should be ready the next day, (Tuesday) and he would give me a call on that day with the status. I received no call on Tuesday, but rather one late Wednesday (3/29/2023) to say that the car was ready. In short, it took the dealership 8 days to replace the AC hose and recharge the system. I had to call several times to find out the status, and I had to pay for a rental car for those 8 days! Overall this was very slow service, with little advice, and very costly ( over $1,000) There must be something very wrong with theor procedures or overall management. I do not recommend this dealership. More

this dealership has provided excellent customer service & has exceeded our expectations. Ramon was so helpful & went above and beyond to help us. has exceeded our expectations. Ramon was so helpful & went above and beyond to help us. More

Have bought 3 vehicles at this dealership, primarily because we really were impressed with the service department. However, after today this will be the LAST vehicle I buy here and the LAST time I go h because we really were impressed with the service department. However, after today this will be the LAST vehicle I buy here and the LAST time I go here for service. Had scheduled an appointment for 9:30 am to have the battery replaced. I arrived at 9:05 am. NOBODY came out to greet me. After standing by the vehicle for 5 minutes I went inside and stood at the service advisors desk. No acknowledgement or greeting. After several minutes one of the guys looked up and said "Who's next?". No apology or greeting. Was not asked to sign anything, no picture taken of the vehicle or discussion about any other service needs besides the battery. Two hours later, waiting in the waiting area, no status was given even though the vehicle went back to the bay at check in. Went to find a service rep, he said he'd go check on it. He came back in several times, but said nothing. 15 minutes later he finally came over and said "The battery needed replacing (duh) and they were "almost done", just needed to finish the paperwork sb 10 minutes more". 30 minutes later my original service rep (Dominic) comes over and says "The vehicle is done, just need to finish the paperwork." Another 15 minutes and finally he says "the vehicle is ready and it's parked out back - here's your keys." No apologies, no thank you. So sad as this place used to have really great service reps and were the main reason we would drive 30 minutes to get here. Now, we are done with this place as those days are apparently gone with the "new generation" of reps now working here. More

Josue has always been our go to salesman. I would recommend anyone, friends and family to go and see him for any purchase. I would recommend anyone, friends and family to go and see him for any purchase. More

How about 2 words - Awesome job ! !!!! Don and Cisco get extra bonus points - how about 10's. !!!! Don and Cisco get extra bonus points - how about 10's. More

Brought my 2022 Buick Envision in for it's first service, oil change and rotate the tires. Much to my surprise Quebedeaux was able to do the retrofit on heated seats during the oil change! My only wish is oil change and rotate the tires. Much to my surprise Quebedeaux was able to do the retrofit on heated seats during the oil change! My only wish is that Quebedeaux would bring back the complimentary car wash when in for service. Service time was 1.5 hours as D. Turner Service Consultant estimated. Good coffee and pleasant waiting area and good to see the lot full of new vehicles again! More

Don Edwards was great to work with! Very approachable, attentive, professional, quick to respond and accommodating. Very approachable, attentive, professional, quick to respond and accommodating. More