RBM of Alpharetta

Car Buying Experience George Timmes provided us one of the best Car buying experience from start to finish. He provided a clear input for us to review and work with him to George Timmes provided us one of the best Car buying experience from start to finish. He provided a clear input for us to review and work with him to finish the deal . More

Customer Service my priority Excellent customer service from start to finish. Everyone from the concierge, salesman, finance woman, and drive out expert were friendly, courteous, Excellent customer service from start to finish. Everyone from the concierge, salesman, finance woman, and drive out expert were friendly, courteous, & knowledgable. Very pleased with RBM Alpharetta. More

My buying experience with RBM of Alpharetta From first walking into the showroom to driving away with my new car, the overall experience was fantastic. Kyle Edson, Neil Turry, Tom Ahern, and Dia From first walking into the showroom to driving away with my new car, the overall experience was fantastic. Kyle Edson, Neil Turry, Tom Ahern, and Diane Evans are knowledgable, professional, and easy to work with. A great experience! More

Amazing GL550 My wife and I recently started talking about purchasing another Mercedes, so we looked for a dealership through our Buying Club. They sent out our inf My wife and I recently started talking about purchasing another Mercedes, so we looked for a dealership through our Buying Club. They sent out our information to a dealer local to our home. Within 5 minutes Kyle Edson called me and we spoke for several minutes. We set up a time to meet with him and from the moment we met face to face, we hit it off. We had an amazing experience with Kyle and loads of fun and we highly recommend him as a sales person. There was no high pressure sales tactics used at all. When we left we felt as though Kyle was our friend. His follow up and attention to detail is what buying a Mercedes is all about. We had an amazing experience with him and RBM of Alpharetta, from the receptionist all the way to finance and especially the red carpet service. First class service all the way and they are our dealership for future purchases. They truly made it a Mercedes Benz experience. We were taken around the dealership to meet all the people that will be helping with our vehicle in the future. Please visit them and be amazed by the wonderful way they treat you. More

Quick fun process! This was my second experience purchasing my new Mercedes from this dealer with the help of David. Absolutely perfect experience from test drive to fin This was my second experience purchasing my new Mercedes from this dealer with the help of David. Absolutely perfect experience from test drive to finance office. Can't say enough good about not only working with David but everyone in the process. More

Outstanding Service ...It Started with Kyle Edson After almost two decades of driving a fabulous ML I thought it was time for a change! It was had to do because the ML still looked great, had low mile After almost two decades of driving a fabulous ML I thought it was time for a change! It was had to do because the ML still looked great, had low mileage and drove just fine. I had researched the GLA and liked the look because it was still an SUV but not as large as the ML and drove like a sedan. Then I thought about going with the GLC 300. Kyle was in constant touch, found me the perfect fit of a new 2016 GLA with all the bells and whistles. He has the patience of a saint! I am more than pleased with the service I received from Kyle, he worked so hard on my behalf. He also worked with their finance department to get me a loan rate that couldn't be beat for the best of one stop shopping. Everyone I met at RBM of Alpharetta was friendly and professional. Don't hesitate to make an appointment with Kyle to get yourself the perfect Mercedes. More

We doubled our pleasure at RBM of Alpharetta As owners of two 16-year-old Mercedes, my wife and I had decided it was time to move into the 21 century of autos. We had been curious for some time a As owners of two 16-year-old Mercedes, my wife and I had decided it was time to move into the 21 century of autos. We had been curious for some time about Costco's auto buying program for its members and decided to give it a look. Surely this could not apply to a high-end vehicle such as Mercedes! However, we decided to fill out the online form and give it a try. Literally less than 5 minutes after submitting the form (it was on a Sunday afternoon) we received a personal email from Kyle Edson at RBM of Alpharetta inviting us to come in for a visit so he could explain how the Costco program could save us money. We made an appointment for the next day. Kyle greeted us as soon as we arrived and we were surprised to learn that the prices we were quoted were several thousand dollars less than we had expected. We had very specific ideas about what we wanted on the vehicles and he worked hard to find cars that matched our desires. I decided to wait for the 2017s to come in (about 2 weeks) and he spent the time researching new vehicles being sent to other dealers to find one like I wanted. He was successful and it was diverted from its original destination to RBM with no additional charge to me. During this time we decided to bite the bullet and get two (!!!) new Mercedes so he went through the same process with my wife. They did have a new 2016 SUV on the lot which she immediately fell in love with. We had decided to finance through our bank rather than the dealership for a better rate, but RBM's finance department researched several banks and made it possible for us to do it there for a "one-stop shopping experience." The bottom line is that we drove off with a two new Mercedes (a 2016 GLA and a 2017 GLC) and it was a pleasant experience for everyone. A final surprise: when we were getting the instructions on the new cars, the sales manager appeared out of nowhere to tell us how much they appreciated us putting our faith in RBM of Alpharetta. Now if we can only get another 16 years out of these cars. More

Purchased my first mercedes My daughter who interned in a car dealership last summer accompanied me. She is a junior in college majoring in accounting . We met with Bill Favini w My daughter who interned in a car dealership last summer accompanied me. She is a junior in college majoring in accounting . We met with Bill Favini who treated us very professionally. Through him I purchased my first Mercedes . When we left my daughter said "now that was how a car buying experience should be" . At least on this we were in agreement! More

Mercedes MClass experience The dealership staff were warm, inviting and professional. Everyone from reception to finance were awesome. Vadim worked with me and provided world The dealership staff were warm, inviting and professional. Everyone from reception to finance were awesome. Vadim worked with me and provided world class care, he listened attentively and clarified all questions asked. I definitely had a positive customer experience and the staff truly exceeded my expectations. Sharon and Lisa provided financial information and were honest and straightforward. Thank you so much. More

Fantastic, easy, professional experience!! First experience at this dealership and the salesperson Warren was absolutely outstanding! He spent lots of time answering all of our questions and en First experience at this dealership and the salesperson Warren was absolutely outstanding! He spent lots of time answering all of our questions and ensured that we were completely confident in our decisions. The experience was very comfortable and free of any pressure tactics. All of the staff from management to sales to financing to new product orientation/training were all extremely courteous and professional at every encounter. I would not hesitate to use Warren and RBM of Alpharetta again and I would recommend them to anyone looking for a great car and great buying experience! More